Customer Ratings & Reviews
- Model:
- QN65LS03BAFXZA
- SKU:
- 6503087
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality and Art Mode features of the 65" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many also appreciate the ease of installation and the sleek wall mount, resulting in a clean aesthetic. However, some users experienced issues with the remote control and software functionality. The price point was also a factor for some customers.
This summary was generated by AI based on customer reviews.
Elevated Style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new television. It truly elevates the style of the room when you don’t want the look of a big black screen taking up the wall. We love the art selections and enjoy browsing different displays to match our decor.
I would recommend this to a friendPatient Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and patient service. Wonderful product. We appreciate how responsive Best Buy is to all our adjustments and inquires. Thank you.
I would recommend this to a friendThe Frame TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the features, just installed it so we haven't had a chance to use much. Disappointed that while it says under features a customizable bezel a footnote indicates that it is a separate purchase. I understand that is my misunderstanding. If purchased from Samsung's website their sale includes an extra set of bezels.
I would recommend this to a friendBest Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is outstanding and is really nice I always come to Best Buy when it comes to electronics.
I would recommend this to a friend- Pros mentioned:Picture quality
Nice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Nice picture. Great quality. We loved it
I would recommend this to a friend The Frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv with the advice of the sales agent. It has been a great addition to our home. it's so bright makes me want to purchase a larger one for our main room. Highly recommend!!
I would recommend this to a friendA good TV, but.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As usual, a great samsung product, but not quite as expected. Still a good buy, but unless you really intend to use the "frame" feature and are good to soend hundreds on the frames. Just buy a notmal TV for less.
I would recommend this to a friendSleek and perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful!! Love everything about this tv!! It was super easy to set up too! Multiple people have come over and though we ditched having a tv to hang up art too!!
I would recommend this to a friendSamsung picture tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the tv we purchased though home depot. Great quality and customer service.
I would recommend this to a friendNot Worth It For Me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my Samsung The Frame tv for a little over a year, and my television turns off and reboots a few times a few seconds after turning it on. I showed the issue to a Geek Squad representative, Killian since I have the Total Protection plan, and he was at my home to repair my microwave. He called me soon after his visit to tell me that I needed to contact Samsung, and that Best Buy would not repair the tv during the first year after purchase. I didn't understand that, since i had the protection plan that indicated that I would be able to get repairs for TWO YEARS after purchase that is included in the fee. Since the year mark was approaching, he informed me to contact Samsung or wait until after 1 year date of my purchase and contact him. I'd already contacted Samsung previously and they were not helpful, so I waited until the 1-year mark, which was the end of last month. I reached out to Killian twice and have been unable to reach him, and he has not returned my phone call. The issues started a few months after my purchase, and at this point, it seems like I have wasted money on both the tv and the Best Buy protection plan.
No, I would not recommend this to a friendGreat until it's not...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great at first but after a year the screen started getting darker and darker. We are 18 months into our purchase and the tv is so dark you can barely see anything. We have reset everything, tried to adjust the color and it is still terrible. Now movie titles get stuck on the screen for hours. My kids put on frozen and the title was very faintly in the background all day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmberB,
I’m sorry to hear that troubleshooting your Frame TV has not improved your image quality. We would love the opportunity to investigate this for you so we can provide you with further assistance specific to your usage scenario.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Product: Green Light/After Sale Service: Red Light
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the 75 inch and it's a great TV for bright rooms. In darker rooms, it would probably be too dimmed. But the absence of any reflection off the screen is great. Having said that, don't bother purcahsing TotalTech, which I have renamed TotalWaste.
I would recommend this to a friendOverall great TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a fantastic TV. My only complaint is that the audio frequently lags so you have to re-set it at fairly regular interviews. Otherwise it's been great.
I would recommend this to a friend- Cons mentioned:Remote control
Really unimpressed/not recommeded
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really unimpressed. the lighting makes it not appear to be actual art, but a tv. Most of the apps never work (samsung health, etc), the tv remote and home settings are not easy to find the apps page. Tech support on the tv also never connects to tech support, but just directs you to go to your computer to then try to find the correct support location... the self diagnosis is a joke too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SpeedyImprovement,
Thank you for sharing details of your experience with apps. This may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent color and good addition. Need to get a frame for it and it’ll make it pop. Otherwise the frame it come with works well.
I would recommend this to a friend- Pros mentioned:Picture quality
Not as good as the hype.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was good. our unit had a defect where the sound would go in and out from external sources... very unfortunate. Returned and exchanged for a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ZachC,
It’s unfortunate to hear of the issues that have caused you to return your Frame TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Another one purchased.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV - bought last year for our new beach home & now just ordered a new one for our daughter who just bought her new house.
I would recommend this to a friendWorks as advertised.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This display is on 24/7 over one yet now and working flawlessly
I would recommend this to a friendFrame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our purchase! Looked at several places & decided with Best Buy.
I would recommend this to a friendGreat TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t of these TVs. Great picture quality, cool features, solar charged remote is a plus. Love the look with added frame on the wall.
I would recommend this to a friend
