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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 675 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality and Art Mode features of the 65" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many also appreciate the ease of installation and the sleek wall mount, resulting in a clean aesthetic. However, some users experienced issues with the remote control and software functionality. The price point was also a factor for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 675 reviews
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV. I installed a box in the wall so all wires are hidden and then added the white frame. It is really nice and the picture mode is a nice touch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen defect right after warranty expired

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the tv until the screen developed a large discoloration just after the one year warranty expired. Screen needs to be replaced. The Best Buy total tech only offered to not charge labor but would not pay for the replacement screen. Samsung offered a 10 percent discount on a new tv. I could not be more disappointed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RobertS,

      I’m sorry to hear of the issues you’re experiencing with Samsung’s Frame TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Troy Finch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame feature on this tv that gives you a choice of cutting off your tv to a framed photo or turn off completely is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV looks great ...Install team was very professional and efficient... works perfect for our needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasant experience!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Television and great job by the Geek Squad on the install! Always a pleasure when the Geek Squad do my installs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leading by example

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid tv… Samsung leading the way in innovation, its not their fault everyone else is playing catch up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Out of sync

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is good but the sound is most often off, out of sync with picture. It’s pretty annoying

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Liznparadise,

      I'm sorry to hear of the audio delays you're experiencing with Samsung's Frame TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.

      You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      We hope to hear from you!

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    A Frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Very happy! Would recommend it to anyone looking for a television that doesn’t dominate the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frames are great. We 2 now and the anti glare and art work is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic TV and Art

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a difference a quality TV like this makes! We replaced an older television system so there really is no comparison. We love the thin design and the art which displays when the TV is off and we love the ease of accessing Live TV as well as multiple apps. Besides that, the Geek Squad was fantastic getting us all set up - highly recommend adding that service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love our frame TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV, looks great in our space, easy to use apps and connect to cable. The app interface to add pictures is a little difficult to use, slow and buggy.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      MayaG,

      We appreciate you sharing your experience with The Frame TV. To ensure performance is fully optimized, please make sure you're running the latest firmware version. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    #1 TV- Must Have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this TV! The art work is insane and so much to choose from, the television has a gaming system built in as well! Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I absolutely love my new TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new TV. The fact that I get awesome artwork displayed when I am not watching TV is even better.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Could not be more pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is beautiful on art mode or tv mode. Sound is great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great transaction and great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transactions was so easy, when the price was on sale they even did a price adjustment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is amazing. This tv was easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV - a true work of art

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect in our family room. everyone thinks it is a piece of artwork!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning visuals and sleek design! Couldn’t be happier with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like the TV! We had it installed by a company that did a fantastic job. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great only need to have hdmi on tv so you have choice the no use their cable!!

    No, I would not recommend this to a friend
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