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Customer Ratings & Reviews

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$420.99
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Customer reviews

Rating 4.5 out of 5 stars with 676 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality and Art Mode features of the 65" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many also appreciate the ease of installation and the sleek wall mount, resulting in a clean aesthetic. However, some users experienced issues with the remote control and software functionality. The price point was also a factor for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 676 reviews
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. Super clean look and love switching up the photos. Watch for sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FRAME

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new FRAME tv! It was perfectly installed/

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV and how great it looks on the wall. It also comes with a great hanging system. My only very slight criticism is that it doesn’t do well recognizing an external AppleTV appliance, and sees it as an unknown device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV that’s not always a TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love how close to the wall and blended in the tv looks. Doesn’t look like a tv once it has a different frame.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY SCAMMED ME

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got sold a used TV with missing components. Unfortunately, I had it shipped outside of the country so I actually opened the box around 18 to 20 days after delivery and when I did what I found was a used tv with slight damage and hundreds of dollars in missing components. Both the one connect cable and the wall mount were missing inside the box which in total is a value of around $400-$500. I can’t even test the TV because I need that cable to power it on. I ordered it from Amazon at a cost of hundreds of dollars and will wait for it to arrive in order to see if this used and worn tv Best Buy sent as a suppository new TV even works. The box even has the sticker of the person who last returned it on it, I could tell as soon as I got it was not new. Unfortunately, I had it shipped outside of the US so returning is more of a hassle than actually ordering the missing components. I’m crossing my fingers that it will work fine but I’m worried. Also, when I called in the Best Buy customer support they were extremely unhelpful. They genuinely did not seem interested in helping me out and just kept giving me a list of excuses of why they would not take responsibility for sending me a used TV and selling it as a new one or even bothering to pack in the right components after the person that last bought it returned. Seriously I cannot say enough bad things about how Best Buy has been running lately, it’s shameful and sketchy! Last time I buy anything of value with this store after decades a customer. The Frame is a great TV but Best Buy is super sketchy, unhelpful, and dishonest.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and TV. The delivery was on time and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picyure looks good. some features dont work or difficult to figure out

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      LarryL,

      I'm sorry to hear of your experience thus far. So we can better understand the problems you're having and provide you with troubleshooting assistance specific to your usage scenario, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      We look forward to hearing from you.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The style is fantastic. The money is worth and exactly what we were looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE really like the streamline look and the quality is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, even better installation service! Antonio is an excellent Best Buy ambassador!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new tv and thankful for the amazing install by Clem and the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like it on the market. Its only been a month but I'm in love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New television

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New 65" Samsung The Frame TV. Love the look and the ability to put up artwork when not watching TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well, store staff has was great, will be back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame is an excellent tv especially for when you want a tv that doesn’t look like a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung The Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The stock photography is amazing and the small cable to the control center works well for our setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. The matt screen really makes the art mode look like real painting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv. Hides well when turned into picture mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Living room

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Eventally would like to purchase another one for the mancave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The frame- a gallery on its own

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv makes the space look like a gallery! !

    I would recommend this to a friend