Customer Ratings & Reviews
- Model:
- QN65LS03BAFXZA
- SKU:
- 6503087
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality and Art Mode features of the 65" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many also appreciate the ease of installation and the sleek wall mount, resulting in a clean aesthetic. However, some users experienced issues with the remote control and software functionality. The price point was also a factor for some customers.
This summary was generated by AI based on customer reviews.
Read instructions before buying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize I'd have to drill a huge hole in my wall to be able to make this look like an actual frame. Ended up returning it. Nice idea though when I'm able to use it correctly.
No, I would not recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this TV. Perfect for our room with many windows.
I would recommend this to a friendGreat with one caveat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really hard to access the picture mode and upload but otherwise great!
I would recommend this to a friendGreat living room tv that looks fancy above a fire
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very dramatic review but we love the flush of it against the wall. It can feel like a piece of art. However, the “smartness” of it gets laggy a lot, we have one broken pixel that annoys me for the price I paid and I’ve had issues with very pixelated blacks.
I would recommend this to a friendBrand response from Samsung
Posted .ChristopherM,
Thank you for sharing your experience with lag, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
We also appreciate your feedback regarding the screen abnormalities you’re seeing on your TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Love this TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is slick! hanging it on my wall was a little confusing but once I figured it out it went quickly
I would recommend this to a friendunknown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PS5 does not work with it other then that it’s ok tv
I would recommend this to a friendGreat viewing experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good rate and I am having great viewing experience
I would recommend this to a friendBeautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it............................................
I would recommend this to a friend- Pros mentioned:Picture quality
Happy with my Frame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes awhile to adjust the Smart TV aspects such as going to the Home screen to do things like switch from streaming to HDMI connections. Overall, I have been happy with the quality of the picture and capability to display portraits when not wayching TV.
I would recommend this to a friend Good tv but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv but sometimes do not keep the picture. And you have to pay too much to have the arts.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Joseph,
We appreciate your review of The Frame TV. So we can better understand the problems you are experiencing and provide you with assistance specific to your scenario, please reach out Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Great TV awesome picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought for my son and daughter in law as a house warming gift. They absolutely love it.
I would recommend this to a friendGreat Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. We are happy with our purchase. The set up was nice too.
I would recommend this to a friend10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv I’ve ever purchased, the team at Best Buy was 10/10
I would recommend this to a friendBad service, unreliable quality make a bad mix
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until just over a year after purchase (manufacturer warranty is 1 year) then a wide purple vertical strip appeared, looks like maybe a back light failed. Samsung service was pretty bad. Couldn’t get online service request to work. Requested service through unit and got a call back with an automated message saying office was closed. Finally got a person on the phone, the next day they called back and said well we don’t have anyone for service in your area so lots of luck have a nice life. Paid a lot for a tv that only worked well for around 18 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanS,
I’m sorry to hear of the issues you’re experiencing with Samsung’s Frame TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Looks fantastic on the wall... needs improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty! And let's be honest, that's the main reason we purchased it. First one out of the box malfunctioned big time. The replacement is doing better, but it is not without it's snags. The Artmode doesn't always function as advertised and the TV seems to get confused about when to display art and when to be on and occasionally it just gives up and turns off altogether (I'm aware that it does have settings that allow it to turn off altogether, but ours ignores those settings and turns off when it feels like it it). It also struggles with switching to the PS5 and using the ARC for the soundbar. Altogether there is much that needs improving, but it's pretty on the wall and I appreciate that the remote doesn't need batteries!
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
I’m sorry to hear your Frame TV is turning itself off. While this issue will be corrected with an upcoming firmware update, you can prevent this issue with the following:
Disable Night Mode
1. Navigate to the Art Home Screen, as Art Mode settings can only be accessed from here. If art is currently displayed on the screen, press Return on the remote to go to the Home screen or navigate to Art Mode from wherever you are on the TV.
2. Scroll all the way down to Art Mode Options, then highlight Night Mode. Press Enter on the remote to switch Night Mode from On to Off.
3. Extend the Sleep After time. This feature will turn off Art Mode after a set amount of time if no motion is detected around the TV. Sleep After is also located under Art Mode Options and can be set from 5 minutes to 4 hours. Select the Sleep After icon to select the desired time.
Check the Sleep Timer
The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Menu > Settings > All Settings > General & Privacy > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > Auto Power Off
- Menu > Settings > All Settings > General & Privacy > System Manager > Time > Off Timer
Update firmware
You can check to see what version your TV is using and if there's an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now.
If you're still noticing HDMI/ARC issues after performing any available firmware updates, please also verify you are using a high-speed HDMI cable with Ethernet Channel (sometimes called HDMI HEC cable). Also be sure to enable HDMI-eARC in the Expert Settings menu.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great addition to the home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy has promotion and got it much cheaper cant beat the price
I would recommend this to a friendJamesSC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always helpful and polite. Installation crews have been great and clean.
I would recommend this to a friendLooks great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is awesome! The resolution is super clear. It looks great.
I would recommend this to a friend- Pros mentioned:Picture quality
Buggy Software
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV freezes all the time and doesn't behave well with some apps (Max, as an example). Considering hanging my ancient plasma back up. It has a better picture anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tedp,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the anti glare and fits really flush against the wall. Would buy again.
I would recommend this to a friend
