Customer Ratings & Reviews

This review is for the process of returning a defective television. Unfortunately, the Samsung Frame I purchased would not connect with external devices, so it had to be replaced. The TV itself is great, and I'll replace it with the same model. About the service, BestBuy completely failed in their return process as I have been without a television for 2 weeks. Why? Because BestBuy would not provide a replacement until the defective model I had was inventoried. BestBuy had to schedule a pickup (which they did), had to do some internal documentation, provide me with store credit, THEN I can get my television replaced. At the time I scheduled this process, My local BestBuy had a Samsung Frame unit available. Once My television was picked up and processed at their facility/store, the unit at my local store was no longer available. My only option was to get a unit shipped from a different location 50-70 miles away. Here is where their process was again inefficient - The TV unit has to go from store A --> distribution A --> distribution B --> store B (my local store) and finally shipped to me. I asked if they can simply ship to me directly using a carrier service, and they said no. Again, it's been 2 weeks and I'm still without a television. I'll add that I'm an Elite Plus member, and this status did not help in any way. The one good thing about all this was the store supervisor. Great guy, super helpful throughout the process. Sucks that he had to give me the bad news about the process. Still, great guy!

Minimal explanation of how to use tv in its manual. Unless your tech savvy, it is complicated with cable. I Have tried to reach out to Geek Squad for help but unable to get response.

Samsung has finally answered my prayers! We built a home with a fireplace and pre-wired outlets and HDMI cords for cable. Since we knew this is where we wanted our focal point to be towards. But during the holidays, formal parties or get together's, the TV was there and always on, but no one would ever be watching it. I just couldn't stand to look at a black screen. Now I do not have to! We replaced our Samsung curved 65" TV for the Samsung Frame 65" and absolutely love it! The picture quality is amazing far superior than most I have ever seen. Very sleek and modern. We have used several different art work features so far and I love it. It truly looks like a piece of artwork over my fireplace. Since its stone in the background, we did the picture of the wall and placed it on the TV so I could even have it look like the matching stone behind it. So many ways to mix it up, and love how slim it truly is. My living room opened back up again. The TV is still the focal point but we can jazz it up with different art work to help hide it. The motion artwork is very quick with zero delay when I enter the room. The installation is very simple and comes with its own flush mount. The remote is voice control and very responsive with Bixby. The sound is great quality as well! We do have a Samsung sound bar that we hooked up to it later on, but honestly you do not need it. It has two sub woofers built in. I did want to point out how well the picture quality truly is. When you are displaying the art work, the mat in the picture has a shadow to it that looks like it has dimension. Perfect coloring and very realistic and vibrant. Huge library of artwork you could display so you will never get bored. Honestly the best TV I have ever owned I want to go around and replace all my TV's. No more blank black screens. So welcoming when you walk into a room and really brightens it up!

I received this product as a delivery, and it TV was actually bent broken physically and has color streaks. I tried calling Best Buy twice about it, and they've hung up on me twice. This was a poor internal quality delivery, and I'm still trying to get this refunded. This is a frustrating experience, and I am being cheated.

Samsung makes a great TV, but this 65" frame series is so complicated to setup, I wish I never bought it.I still can't shrink the picture enough to fit the screen and don't say follow directions because I did every thing possible and and it says " this feature is not available" I don't understand half its terminology.I don't even know if its high defination

Our 65” Frame Tv is finally here and has not disappointed. Out of the box we found that we could not use the no gap wall mount because of the stone we have to mount it to. We were pleasantly surprised to find out that we could use our existing mount. Once we got that set up it was up on the wall in no time and looks great. Set up was super easy and we were watching tv on the crystal clear screen in minutes. The smart hub offers everything you will need and is very easy to access and offers great quality streaming. The all in one remote control was a huge plus. It controls the tv, our fire stick and our sound bar. We only have to keep track of one remote now. Even if we couldn’t find it they offer a great app that controls the tv. It has so many other options and fun things to try. Art mode is really awesome. Even without the no gap mount it still looks awesome on the wall and looks like a picture. We even set it up to where when we walk into the room the motion sensor turns on the art. This tv also offers an ambient mode which is a really cool feature. Overall this tv is great and has so many cool features. I would highly recommend this to anyone looking for a new tv with so really cool features.I received this product at a discounted price in exchange for my honest feedback

Vertical line and shadow apprearedvwithin two weeks. Tech had raptors come ou but refuse to fix since it was mounted to the wall

barely been 13 months since we installed the TV. it went black today suddenly. Have no idea why it won't turn on back. Pretty ridiculous!

The tv looks great while watching it but I can buy a much cheaper tv that is equally as good. The "Art Mode" is far too bright and looks nothing like real hung art.

Returned TV as mounting bracket furnished with TV was had very limited adjustments and could not be used for the limited space we had to mount the TV.

This tv is amazing and also a work of art. It was easy to install, sits flat on my wall and when not in use looks as if it's just a beautiful piece of artwork. Sound quality is good, and projects forward without bothering the room behind my wall. The features and abilty to customize seem endless.   Disclaimer: I received this product at a discounted price in exchange for my honest feedback.

I love my new Samsung Frame TV. At first, I wasn’t that excited about getting a new TV but my husband has been eyeing this TV for a year or so now and now, I see why. First, the TV is such a great addition to my décor. I love that the TV actually turns into artwork. Instead of having the plain old black screen hanging on the wall, you now have a beautiful piece of artwork instead. I just love it! If I ever decide to change my décor, guess what, my artwork can be changed to match it. :0) I think that is so cool! My husband hired someone to hang it and it seemed to be a breeze. The set-up and connections was a breeze with the one connect box and the TV is so flat to the wall, which helps with the enhancement of wall art. The quality of the TV is crystal clear. The HDR10, HDR10+, and HLG HDR formatting helps you achieve those bright vibrant colors. I have also noticed when my husband is watching sports, that the 240 Motion Rate tech digitally enhances fast-moving objects to reduce any blurring. It also works with Bixby, Google, Alexa, and Apple devices, which is also helpful. There are also some cool features like, the TV updates automatically, Samsung has its own channel lineup, and when connected with my 5G, it’s blazing-fast and Free. Overall, I just love this TV and I could not be happier! Disclaimer: I received this product at a discounted price in exchange for my honest feedback.

If quality and support is what you are looking for then continue looking towards LGTVs because this is not it. It looks good when turned off but when turned on features have been disabled, updates never happen and voice control completely doesn't work. It was even removed from the smart things app. Alot of halo effects with the picture, no deep blacks only dark greys, sometimes the picture is too dark to see anything and the sound comes off as more muffled than crystal clear. For this price point I would have liked to see some Dolby vision or Atmos but not on Samsung tvs. This is a regret I don't wish on my enemies. Stay Away from any Samsung TV. Buy quality LG OLED

I really want this TV to work. The concept of art on the wall when the TV isn't on was the perfect compromise for us. Unfortunately our experience has been a disaster. Soon after the TV was mounted a white line appeared along the top border when in Art Mode. We contacted Samsung and they had us do resets numerous times and they also remotely accessed the TV and did some trouble-shooting without success. A tech was sent out and he determined we needed a new screen. That seemed odd to us since it only happened in Art Mode and never watching TV/Streaming. A different tech came out and I assisted him with removing the TV from the wall and placing it on a bed for the screen swap. When he powered it up there was no line but soon after he left the line was back. I also found a stray machine screw on the bed which I held on to knowing he would likely be back. We tried to suggest that perhaps it was a software issue and not a screen issue but they sent out the same guy to replace the screen again. I gave him the screw I found and he said it couldn't have come out of the TV. Once again soon after he left the line came back. Also there were now dark shadow lines emanating from the bottom edge of the TV in numerous places. We contacted Samsung again and requested they find another repair shop. The new tech went through menus and did considerable trouble-shooting and they decided to replace the box. The "new " box had a crack on the front and we still have the shadowing from the bottom edge but so far the white line along the top is gone. So after four service calls, countless hours on the phone and still a broken TV we were told we would receive a new one except they don't have any to send. I realize their supply chain has been interrupted due to the coronavirus, so I requested they contact me when one is in stock and was told they won't do that. I have to call them periodically, (wait on a lengthy hold) and hope I happen to call when they have one to send. So here I wait and will be calling weekly in hopes a replacement TV will soon be shipped.

This tv has been a problem since the day we brought it home. Super laggy, Tv freezes, home button on the clicker hardly works, frame of TV constantly makes a crackling sound, now the tv keeps disconnecting from our internet every time we turn it on or wake it up. Our internet is fine and all other devices work properly except the tv. I have to unplug the tv every time we turn it on for it to reconnect. I’ve lost count how many times we had to unplug the tv to restart since we bought it in June 2020. Customer service is a joke. I put in a request for support months ago but haven’t heard back. Save your money.