Customer Ratings & Reviews
- Model:
- QN65LS03AAFXZA
- SKU:
- 6451479
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the exceptional picture quality and sleek design of the 65" Class The Frame Series LED 4K UHD Smart Tizen TV. Many are impressed with the ease of use and installation, particularly the convenience of the One Connect feature. While some users find the subscription requirement for additional art limiting, others feel that the overall value is worth the investment.
This summary was generated by AI based on customer reviews.
Magnolia makes it inoperable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to use my TV, but the Magnolia designers and installers can’t make it work. Probably not Samsungs fault either. Magnolia contracts with people to work under their brand. IN CHICAGO THEY ARE HORRIBLE
No, I would not recommend this to a friendI regret this purchase.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has the worst banding I have ever seen. Samsung warranty service is a nightmare. The TV sits flush against the wall and looks great when it is turned off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GldHurricane:
Thank you for your feedback. We appreciate you sharing your experience you had in trying to fix the banding and back light issues.
We do issue a Service/Call-In Ticket # to every customer who calls into our Service Center; please respond here with your last ticket number so that we can look up your contact info and call you.
To contact us, please call 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
We look forward to hearing from you and correcting this unfortunate experience.
Samsung greatly values our customers’ feedback, and we utilize your concerns and opinions in our relentless efforts towards delivering exceptional products and service.
- Samsung Advisor
- Pros mentioned:Art mode, Picture quality, Wall mount
Just Do It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy it, hang it, enjoy it. I've had my eye on the Samsung Frame TV for a long time. In a smaller space that serves multiple functions I always found our TV to be such a big, black eyesore on the wall. This eliminates all of that while also providing top-notch viewing and sound. Art Mode: The No Gap wall mount is great. It sits flush like a picture frame and the art is a nice feature to have. With that said you won't fool anyone thinking it's an art piece on the wall. It still gives off a TV glow unless it's the brightest part of the day. We're currently going to renovate the space it's in with custom built-in's and fireplaces so maybe that will help when it's not hung over a tv stand, but don't expect a matte art piece on the wall. Oddly, an unexpected feature I do love is the solar panel in the remote. Indoor or window lighting and it will charge right up. For such a tiny thing I love that we won't have to search for batteries when it's low. It's one of those features you didn't know you needed or wanted.
I would recommend this to a friendBrand response from Samsung
Posted .kl2016:
Great to hear that you are happy with your new 2021 Frame TV and with our new solar remote. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
WORST TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV every bought. I am on my 3rd replacement and this time... No sound!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lance,
Thank you for purchasing The Frame TV and for sharing your review. We appreciate you sharing your experience with not hearing any sound from your unit. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also check the cable connection between any external device and the TV and then try cable connection again.
2) Set Sound Output to TV Speaker by going to: Settings > Sound > Sound Output
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
If there is sound but it is not clear, run a diagnostic test. On the remote control, press the Home button. Go to Settings > Support > Device Care > Self Diagnosis > Sound Test.
Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Art mode, Picture qualityCons mentioned:Remote control
Samsung Frame Worthiness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy it, hang it, enjoy it. I wasn't sure if the Frame TV was hype or a need. It's such a great TV that is great for large or small spaces and offers something other than a big, black, blank canvas on a wall. It's great to sit down and watch your favorites on a quality screen with quality sound or display your favorite piece of artwork or family photo. Perks include art mode, a solar power remote and the ability to have the tv turn off with motion detection. I feel like it's able to be "on" when you want it and off when you aren't there. The only downside we've seen is the remote seems to be a little glitchy where only the home button will work. Seems to be a common problem, but if that's it we can deal with that.
I would recommend this to a friendBrand response from Samsung
Posted .dh17:
Thank you for your review of the 2021 Frame TV. It’s great to hear that you have transformed the black rectangle on your wall into a stunning piece of art. The design features from the minimalist bezel to the One Invisible Connect cable is meant to enhance any space. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
I hope this helps, should you need further assistance, please contact Samsung TV Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Issue with Snos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting with Sonos arc sound bar and the audio stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bean,
I am very sorry you are experiencing trouble connecting The Frame TV to your Sonos Arc soundbar. Please be sure you are using a high-speed HDMI cable with Ethernet Channel sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Great addition to our game room!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love this tv! Love that we can have family photos or art on it when not watching tv.
I would recommend this to a friend- Pros mentioned:Picture quality, Wall mount
Samsung Frame 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this TV! If you want a television that doesn't look like a television, this is for you. It mounts flush with the wall, as advertised. The picture and sound quality are good also.
I would recommend this to a friend - Pros mentioned:Tv quality
Frame TV and Mount
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Smart TV since I have it hanging above the fireplace and it has one thin clear wire hanging which is not very visible. The one issue I have is, I was told I had to purchase a TV mount that specifically goes with this Frame TV, even though I already have one on my wall from my previous TV. The Geek Squad was able to use my old one. Unfortunately, I cannot return the one I purchased from Best Buy since it was a "Bundle Package"
I would recommend this to a friendBrand response from Samsung
Posted .Hi FrameTV,
Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding the wall mount. If the wall mount you are referring to is the SlimFit Wall Mount (2-piece bracket set with hardware), please know this mount is automatically included in the box with every 2021 Frame TV, and is not considered a package.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
TV failed HORRIBLE CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 65” frame tv in November 21. Within 6 months my tv had dark lines running through the whole screen, I paid extra for the geek squad 2 year replacement warranty. I called Best Buy to replace my TV under warranty. I was told that on top of the 200$ I paid for the warranty I had to pay an additional 500$ to replace my TV UNDER WARRANTY because they no longer carry the exact same model and the price increased. So now I have to pay 700$ to keep have a TV less than two years after purchase. NO THANKS I CAN BUY 65” TV FOR less the. 500$ on Amazon. TLDR; this is a cool TV but has serious know defects and Best buy does not honor the extended warranty they push on you. In closing I would give 0 stars if I could, between the TV failure and the months of technicians coming to my house and the hours on the phone with customer service this TV was an actual nightmare BEST BUY CUSTOMER SERVICE IS A NIGHTMARE. GEEK SQUAD COVERS NOTHING. Save your money shop somewhere else.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great TV, even better living room decor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great TV for what it's meant to be, a frame. There are more high tech TVs out there buy they often look ugly in a well curated living room. This blends in and is a great TV for when you need it to be
I would recommend this to a friend - Pros mentioned:Wall mount
65 inch Frame TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. It fits well on my wall abs blends perfectly with the decor
I would recommend this to a friend Screen Issues after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We waited to buy this TV until the new version came out. We purchased it in Apr-21 and 3 years later, the screen is a mess, there is one bright area near the middle, then it progresses to darker areas. We've researched everything and tried everything. We paid a lot for this TV and it's a huge disappointment. We have other Samsung TV's that work great. I am just not sure the Frame has it all figured out.
No, I would not recommend this to a friend- Pros mentioned:Tv qualityCons mentioned:Software
Horrible Software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is excellent and looks great. The awful Samsung software is nearly unbearable. If you enjoy add-ridden bloatware, slow navigation, and a severely limited app library - look no further. Samsung has ruined excellent hardware with horrible software.
No, I would not recommend this to a friend Can’t connect cordless, disappointing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the Samsung TV. I was very excited about this tv and when looking through the marketing pictures, I didnt see any cords. There was a specific outlet I had at the right level just to plug in my tv (like any other tv) but the Samsung TV comes with a clunky box. I did not want to have a piece of furniture under it so there was so no way to even hide the box. Overall, seems like a great tv but lacking a very basic element.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amy1!
Thank you for purchasing the Samsung 2021 Frame TV and for your review. We appreciate your thoughts on the One Connect Box and will share your feedback with our product teams.
With One Invisible Connection cable, the One Connect box allows you to connect your cable or satellite box or video game system to your TV without having all the messy black wires dangling from the TV. This thin and clear cable is connected to the One Connect box, which can be hidden from view, making it feel like there is no cable at all. The One Connect Box also houses the power for your TV allowing you to utilize the included 15ft Invisible Connection to expand the possibilities of placement.
One idea is to have the One Connect box and your connected devices in a separate room, as long as you can run the Invisible Connection cable between your TV and your One Connect box. Just keep in mind that the cable needs to be handled with care – do not bend it at a harsh angle.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
go LG OLED instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great tv at this price point. The idea of a peice of art on the wall is great, but samsungs tv screen quality/parts may not be able to handle it without incurring damage to the overall picture quality.
No, I would not recommend this to a friend