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Customer Ratings & Reviews

Your price for this item is $1,279.99
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The comparable value price is $1,599.99

Customer reviews

Rating 4.4 out of 5 stars with 236 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality and sleek design of the 65" Class The Frame Series LED 4K UHD Smart Tizen TV. Many are impressed with the ease of use and installation, particularly the convenience of the One Connect feature. While some users find the subscription requirement for additional art limiting, others feel that the overall value is worth the investment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 236 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great investment! So many features and love the free pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Movies No More!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need to go to the movies - this TV has changed our lives!

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Frame TV is nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice smart TV and the Frame Art function is useful so not a black black rectangle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid Looks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence in style. Easy to setup and mount. Looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Samsung Frame 65”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, art mode looks amazing. One connect makes installation very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV with some cool added features. Love the artwork.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great looking TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV so far. Very sleek design and easy to mount.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    SAMSUNG FRAME TV is great for decor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality TV and for home decor with the frame feature.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV Out There!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and e en better picture. Love this TV!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sweet tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. 1/8" off the wall with mounts and pads included

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is great, customer could not be happier. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect decor + tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted and expected. You won’t be disappointed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk! Within less than a year it started to become blotchy. The blacks looked more gray then black. Terrible

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Glad that the slim mount comes with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Wall mount

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Hangs beautifully on the living room wall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv for a non-tv centric space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv if you’re looking for a good tv that can disappear in the room. For a space where the tv is the centerpiece you can find better performance. If you’re looking for a tv in a space where the tv is not the ever present black rectangle, it can be best.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Perfect for my living room , fast shipping

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just a Gimmick

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only difference between this model and a similar TV that costs several hundred dollars less is the mounting system. 1. The mounting system does hang the TV flat against the wall, but only after you manage to balance it perfectly on a very poorly designed hook mechanism that mounts to the back of the TV. 2. The hardware that they give you to mount the bracket to the wall are cheap nylon anchors. If you trust your investment to 17¢ worth of plastic, good luck. 3. Displaying pictures on this TV doesn’t look like art, and it definitely does not look like you hung a photo on the wall. It just looks like you’re showing a picture in a TV. 4. The images in this listing show a silver bezel making it look like an actual picture frame. No such bezel comes with the TV, which are “conveniently“ sold separately for about $200. 100% gimmick. Don’t waste your money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Dave,

      We appreciate your thoughts on The Frame TV. I am sorry to hear that you did not understand that the customizable bezel was sold separately. The Frame TV can be displayed as-is with the black bezel. The customizable bezels are available in a range of colors that fit your taste and style.

      If you choose to not utilize the 1,400 pieces of artwork found in your TV's Art Store, please know that you can also upload your personal photos from a phone via SmartThings app or via a USB drive.
      Here are the steps:
      1) Open the SmartThings App
      2) Open The Frame TV icon from the SmartThings App, select “ADD YOUR PHOTOS + (r)“.
      3) From your mobile device select (s) the pictures you want to add to the frame by checking the small box in the top left corner of the images.
      4) Once the upload is done, images will be seen in the Frame TV under “MY PHOTOS.”

      Newly redesigned in 2021, The Frame has a super-slim profile of just 1". When mounted with the Slim Fit Wall Mount, it is designed to sit flush against the wall. If you are experiencing issues and a small gap between the TV and your wall is occurring, the wall may not be 100% flat, if it is constructed off-angle to the floor, or is installed incorrectly.

      Please understand that not every wall will require the same type of hardware. Each customer’s mounting situation can be very different, requiring specific hardware to ensure the best, most secure fit. A generic hardware type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting their TV insecurely.

      Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Great TV, but the portraits still a bit too bright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV that we bought for the "Portrait" capabilities. The only problem I have is that the free picture selection is EXTREMELY limited and a bit brighter than I want.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv with picture frame looks.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as expected compared to our other Samsung TVs but this has more “looks”. Using it with sonos soundbar and are experiencing sound outages. Apparently a known issue and need a firmware update ASAP.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Justin,

      I'm sorry to hear you are experiencing trouble connecting your Frame TV to your Sonos Arc soundbar. Please be sure you are using a high-speed HDMI cable with Ethernet Channel sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also be sure your firmware is up to date with version 1903.0 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.

      For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung