Customer Ratings & Reviews
- Model:
- UN65TU690TFXZA
- SKU:
- 6538957
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 65" Class TU690T Crystal UHD 4K Smart Tizen TV (2023)'s picture quality, ease of use, and price. Many appreciate the TV's setup simplicity and smart features. However, customers are negative about the remote control's design and occasional internet connectivity issues. Some users also noted instances of lag and concerns about the user interface.
This summary was generated by AI based on customer reviews.
I got my moneys worth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung TV is probably the best technology today
I would recommend this to a friendGreat cust. relations, supervisor understood.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged, replaced with 7000 series. Screen scratch
I would recommend this to a friendLove it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its soo good about the price and has 4k Resolution
I would recommend this to a friend- Pros mentioned:Picture quality
Slow as molasses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV shows great pictures and sounds great, but it is the absolute slowest tv I’ve ever purchased. This is pretty disappointing since it is, in fact, a SAMSUNG tv which is a top brand.
No, I would not recommend this to a friend Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Love it not to bug not small. Works perfect
I would recommend this to a friendthumbs up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv. excellent viewing. can't beat the price.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good but the speakers don’t get very loud
I would recommend this to a friend Samsung 69 Series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great line of Samsung TV’s for the price. Easily Accessible via all streaming platforms
I would recommend this to a friend- Cons mentioned:Speed
Lags like Crazy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I got a bad TV or what but I HATE THIS TELEVISION. It’s so sloooooow. I’m trying to click on the next app or something on the Home Screen and it literally takes 3 seconds for it to move. Then it takes forever to load any of the things I click, Netflix, Max, Paramount, etc. Doesn’t matter what app I’m on it lags like crazy. I got this TV only because my dogs dropped my Onn Roku and that TV is far superior to this thing
No, I would not recommend this to a friend Gina
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all my Samsung tv’s I have had many all sizes.
I would recommend this to a friendNot a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I got a bad Tv but literally since day one it’s super slow when trying to click a streaming service to use the reason I didn’t take it back the first day is because it’s mounted on the wall so it would be more work taking down and returning
No, I would not recommend this to a friendPoor Crystal UHD Picture Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was returned due to the poor picture quality and size for space used. TV used un basement with streaming services only. My older Samsung models (2015, 2016 & 2020) have better quality than the 65" Class TU690T Crystal UHD. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sandi518,
I’m sorry to hear the picture quality of Samsung’s TU690T TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know that there are multiple sound settings available on the TU690T, such as Expert Settings and various Picture Modes, which could have been adjusted to your personal preferences.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv is very basic. Not for gaming. No game mode. Picture is average. Good for streaming. Does the job but when you spend more, you know where your extra money goes.
No, I would not recommend this to a friendbad wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WIFI keeps going out . Only 6 feet from router. Would not buy again. Samsung has gone down hill on there TV quality.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better quality but it’s not that bad. Needs better color
I would recommend this to a friendInconsistent Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase my current tv last year and the quality is very questionable. The quality of this tv is nowhere near as good as my Samsung “smart tv” purchased in 2017. Not sure if it’s my internet but this constantly has connection issues. The audio goes out; Amazon Prime Video glitches or doesn’t load; the apple air play doesn’t connect so I can’t stream off my phone; the remote is super delayed. This tv has so many wonderful features but I can’t use them.
No, I would not recommend this to a friendOne Month One Day ..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this Television for one month and one day it developed an annoying white line across the whole bottom of the screen….After running through numerous tests through the Samsung Customer Service Center that took over a hour of sending pictures and running the tests…Samsung Customer Service suggested I call Best Buy Geek Squad hoping Best Buy would offer to replace the faulty Samsung Tv since I had only had the product ONE MONTH….Geek Squad told me that my return/replacement was closed .. But offered to come and diagnose my issue for the cost of 125. Dollars…After another phone call with Samsung Customer Service and them wanting me to go through all the pictures and tests which I kindly refused…I am now waiting for a repairman who Samsung is sending out…Only to be warned that the Service would not be covered if it wasn’t a defect in the product….Last time I buy from Best Buy or Samsung..
No, I would not recommend this to a friendBasic Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic version for samsung i didnt like the picture or sound qualities and color was definitely not there.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Do Not Buy!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my tv for about a month and a half and it already giving problems. First the remote freezes then the tv made a sound with lines on the screen and hasn’t turned on since. Would not recommend buying if you do buy get a warranty because you will be calling for it to be fixed a lot since they’re selling defective products.
No, I would not recommend this to a friend TV survey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as clear and well defined as previous tvs. Sound is supposed to have voice enhancement. Not great.
No, I would not recommend this to a friend