Customer Ratings & Reviews
- Model:
- UN65TU690TFXZA
- SKU:
- 6538957
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 65" Class TU690T Crystal UHD 4K Smart Tizen TV (2023)'s picture quality, ease of use, and price. Many appreciate the TV's setup simplicity and smart features. However, customers are negative about the remote control's design and occasional internet connectivity issues. Some users also noted instances of lag and concerns about the user interface.
This summary was generated by AI based on customer reviews.
thumbs up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv. excellent viewing. can't beat the price.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good but the speakers don’t get very loud
I would recommend this to a friend - Cons mentioned:Speed
Lags like Crazy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I got a bad TV or what but I HATE THIS TELEVISION. It’s so sloooooow. I’m trying to click on the next app or something on the Home Screen and it literally takes 3 seconds for it to move. Then it takes forever to load any of the things I click, Netflix, Max, Paramount, etc. Doesn’t matter what app I’m on it lags like crazy. I got this TV only because my dogs dropped my Onn Roku and that TV is far superior to this thing
No, I would not recommend this to a friend Samsung 69 Series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great line of Samsung TV’s for the price. Easily Accessible via all streaming platforms
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv is very basic. Not for gaming. No game mode. Picture is average. Good for streaming. Does the job but when you spend more, you know where your extra money goes.
No, I would not recommend this to a friendGina
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all my Samsung tv’s I have had many all sizes.
I would recommend this to a friendPoor Crystal UHD Picture Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was returned due to the poor picture quality and size for space used. TV used un basement with streaming services only. My older Samsung models (2015, 2016 & 2020) have better quality than the 65" Class TU690T Crystal UHD. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sandi518,
I’m sorry to hear the picture quality of Samsung’s TU690T TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know that there are multiple sound settings available on the TU690T, such as Expert Settings and various Picture Modes, which could have been adjusted to your personal preferences.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
One Month One Day ..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this Television for one month and one day it developed an annoying white line across the whole bottom of the screen….After running through numerous tests through the Samsung Customer Service Center that took over a hour of sending pictures and running the tests…Samsung Customer Service suggested I call Best Buy Geek Squad hoping Best Buy would offer to replace the faulty Samsung Tv since I had only had the product ONE MONTH….Geek Squad told me that my return/replacement was closed .. But offered to come and diagnose my issue for the cost of 125. Dollars…After another phone call with Samsung Customer Service and them wanting me to go through all the pictures and tests which I kindly refused…I am now waiting for a repairman who Samsung is sending out…Only to be warned that the Service would not be covered if it wasn’t a defect in the product….Last time I buy from Best Buy or Samsung..
No, I would not recommend this to a friendBasic Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic version for samsung i didnt like the picture or sound qualities and color was definitely not there.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Do Not Buy!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my tv for about a month and a half and it already giving problems. First the remote freezes then the tv made a sound with lines on the screen and hasn’t turned on since. Would not recommend buying if you do buy get a warranty because you will be calling for it to be fixed a lot since they’re selling defective products.
No, I would not recommend this to a friend TV survey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as clear and well defined as previous tvs. Sound is supposed to have voice enhancement. Not great.
No, I would not recommend this to a friendSamsung - 65" TU690T
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not as clear as I expected. It seems a little cloudy than the previous Samsung TV I have.
No, I would not recommend this to a friendSave yourself the headache!! Wish I’d read reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV quit working after 20 days. Best Buy only returns after 16 days so I was past the return window. Which is ridiculous!! I will never buy ANYTHING from Best Buy again!! I don’t care if it’s something small I’m done with them! So I’ve had to deal with Samsung customer service back & forth. Which is horrible also! The part was on back order so we had to wait 3 weeks! Which tells me that this is something that is constantly wrong with this TV. The guy came to fix it and there is a hairline crack in the TV screen. Which I have no idea how it got there. We were super careful with this TV. The guy said Samsung warranty will not cover this so we are out $450 for a TV that should’ve worked!!! I’m beyond furious. Never again will I purchase anything Samsung!! Their stuff is junk!! I don’t understand how companies can make and sell junk what ever happened to quality products that lasted years!!!???
No, I would not recommend this to a friendGood overall with exception to sound.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV overall. Biggest complaint is volume/speakers and with a sound bar it sounds out of sync.
I would recommend this to a friendEmergency tv after mine broke during move
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright based on purchase price quality could be better but it gets the job done
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with brightness. Also, there is a loss of color.
No, I would not recommend this to a friendDo Not Recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interface is VERY slow. You will press the button and it will freeze for a few seconds before it moves, you select the wrong app a lot. It will pause, freeze or sound go out if you try to watch tv/movies on any app except Netflix. Netflix works flawlessly.
No, I would not recommend this to a friendSamsung not a winner this time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When purchasing this TV, you best hope it works and isn't complete trash. We purchased this TV in June 2024. Well, it completely stopped working (won't even turn on) August 2024. Contacted our warranty on August 16, 2024, and unfortunately, we were still in the Samsung warranty. So, I was connected with Samsung customer service. Today is September 21, 2024. I have contacted samsung countless times, checking the status of our replacement TV. EVERYTIME I am told we should have a delivery date within 7-10 days. A little over a month later, we still have our TV that's trash and no replacement. Hopefully, this isn't everyone's experience because this is frustrating.
No, I would not recommend this to a friendRemote response is not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not responsing instantly when I access through my tv control
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on video games but not great on tv shows and movies
No, I would not recommend this to a friend