Customer Ratings & Reviews
- Model:
- UN65TU690TFXZA
- SKU:
- 6538957
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 65" Class TU690T Crystal UHD 4K Smart Tizen TV (2023)'s picture quality, ease of use, and price. Many appreciate the TV's setup simplicity and smart features. However, customers are negative about the remote control's design and occasional internet connectivity issues. Some users also noted instances of lag and concerns about the user interface.
This summary was generated by AI based on customer reviews.
New T.V. with 5 problems!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Just bought this T.V. and have had a couple issues already with the sound not working twice and the T.V. itself not turning on? Little nervous about what's next and there is not really anyone to call for help!
I would recommend this to a friendTerrible TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV suuuuucks. Since day one that I got it it’s been constantly slow and late to react to the buttons from the controls. Takes about a solid 2-3 second to register what you pressed on the controller. Extremely frustrating and makes me want to throw the control at the tv
No, I would not recommend this to a friendIncorrect information
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not have a 120hz refresh rate, despite what's outlined in the specifications. Ended up returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out and letting us know about the incorrect specs listed on the 65" TU690T. We apologize for this inconvenience and will ensure the error is corrected.
If there is anything we can do to help you, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Not satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this product (or the Best Buy 14 day return policy). Headphone sound quality poor and muffled. Connectivity also spotty with frequent skipping and disconnecting. Tinny and echo sound in dynamic sound mode. Reached out to Besf Buy for exchange but they said tough luck as I was a few days past 14 day return eligibility. They also tried to push purchasing their own warranty program. Fortunately reached out Bose directly and they were helpful in making an exchange.
No, I would not recommend this to a friendWorst flat screen I ever owned.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tizen is not ready for primetime. System errors constantly. Sometimes doesn't recognize soundbar, other times can't read usb. Super fickle and response to commands have a noticeable delay. I regret the purchase.
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Price
Excellent TV with Impressive Picture Quality and S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung 65" Class TU690T Crystal UHD 4K Smart Tizen TV, and I couldn't be happier with my choice. This TV has exceeded my expectations in many ways. Picture Quality: The picture quality is simply outstanding. The Crystal UHD 4K resolution provides incredibly sharp and vibrant images. Colors are true to life, and the clarity makes watching movies and shows a truly immersive experience. Even non-4K content looks great thanks to the excellent upscaling capabilities. Smart Features: The Tizen operating system is intuitive and user-friendly. Navigating through apps and settings is a breeze. There is a wide range of apps available, including all the popular streaming services. The built-in voice assistant adds a level of convenience that I appreciate. Design: The design of the TV is sleek and modern. It has a slim profile and minimal bezels, making it a stylish addition to my living room. The stand is sturdy, and it also supports wall mounting if that's your preference. Sound Quality: The sound quality is quite good for a flat-screen TV. While it doesn't replace a dedicated sound system, the audio is clear and adequately loud. For most everyday viewing, it's more than sufficient. Value for Money: Considering its features and performance, this TV offers excellent value for money. It's a high-quality product that delivers on its promises without breaking the bank. In summary, the Samsung 65" Class TU690T Crystal UHD 4K Smart Tizen TV is a fantastic choice for anyone looking for a top-notch viewing experience. It's a well-rounded TV that combines impressive picture quality, smart features, and a sleek design. Highly recommended!
I would recommend this to a friend terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke within 4 months of purchase, turns itself off within 1-2 minutes of using. samsung has been out multiple times and still now fixed
No, I would not recommend this to a friendWouldn't buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 4 TV's and 1, straight from the box, did not work. It took us a little while to get the TV's put up, since they were being put up high, then discovered 1 would not come on at all.
No, I would not recommend this to a friendDisappointed with picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model has poor picture quality. My Samsung 60” had a much better picture quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PeterP,
I’m sorry to hear you’re not fully satisfied with the TU690T TV’s picture quality. There are a few settings I recommend trying.
First, let's ensure your Firmware is up to date. Go to Settings> Support> Software update.
Next, there are several Picture Modes that you can enable to see which best fits your needs. Go to Home > Settings> Picture > Picture Mode for the below choices:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
I hope you can use these adjustment recommendations to set the image to your liking. If you’d like further help with settings, features, or functions, please reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Will not turn on straight out the box.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not turn on out of the box. Opened when contractor came to put up Best Buy directed me to Samsung, they said after 15 days that’s all they can do. All I’m asking for is an exchange for the same item
No, I would not recommend this to a friendvery fragile, warranty does not cover it.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked okay for couple months, after that lines started appearing but NO physical damage - very fragile. Samsung says it had a physical damage, but I do not see any damage to the frame or screen!
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was handled with extreme care moving from one house to another and the tv had a spot come up on the screen after the move and after the TV was set up. I don't know how much more care would have been put into moving it. The protection plan did not cover the TV, so its useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chuckl,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your TU690T TV. Please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Someones return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent me someone else's return. The tv came with parts any and every way, and the screen was broken. Probably from a part being shoved right in front of it.
No, I would not recommend this to a friendScam tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had it mounted 7/6/24 ,Beautiful on the outside crap all green line in the television im mad, and the money i paid give me 70 inch inconvenience me
No, I would not recommend this to a friendDO NOT BUY THIS TV YOU’VE BEEN WARNED
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.112 days since purchase and the tv just turns on and off on its own. Samsung service team doesn’t even know how to help!!!
No, I would not recommend this to a friendNot a good tv; It freezes often.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is not very friendly. I wish I can return it but my date just passed. The tv freezes often while watching movies.
No, I would not recommend this to a friendWon’t be purchasing Samsung items
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since this tv was purchased it was giving problems as far turning on and off and not able to download apps
No, I would not recommend this to a friendGood luck with customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broke and still have not heard back on when it’s being replaced since it was a geek squad install
No, I would not recommend this to a friendWasn’t what I was expecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it in 100 and it doesn’t get loud better off getting a Vizio it better then this picture
No, I would not recommend this to a friendNo color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv 2 months ago and the color went out so now its all black and white
No, I would not recommend this to a friend