Customer Ratings & Reviews

The picture is not as clear as I expected. It seems a little cloudy than the previous Samsung TV I have.

Good TV overall. Biggest complaint is volume/speakers and with a sound bar it sounds out of sync.

TV quit working after 20 days. Best Buy only returns after 16 days so I was past the return window. Which is ridiculous!! I will never buy ANYTHING from Best Buy again!! I don’t care if it’s something small I’m done with them! So I’ve had to deal with Samsung customer service back & forth. Which is horrible also! The part was on back order so we had to wait 3 weeks! Which tells me that this is something that is constantly wrong with this TV. The guy came to fix it and there is a hairline crack in the TV screen. Which I have no idea how it got there. We were super careful with this TV. The guy said Samsung warranty will not cover this so we are out $450 for a TV that should’ve worked!!! I’m beyond furious. Never again will I purchase anything Samsung!! Their stuff is junk!! I don’t understand how companies can make and sell junk what ever happened to quality products that lasted years!!!???

It’s alright based on purchase price quality could be better but it gets the job done

Had issues with brightness. Also, there is a loss of color.

Interface is VERY slow. You will press the button and it will freeze for a few seconds before it moves, you select the wrong app a lot. It will pause, freeze or sound go out if you try to watch tv/movies on any app except Netflix. Netflix works flawlessly.

The tv is not responsing instantly when I access through my tv control

This TV does not have a 120hz refresh rate, despite what's outlined in the specifications. Ended up returning it.

Great on video games but not great on tv shows and movies

I Just bought this T.V. and have had a couple issues already with the sound not working twice and the T.V. itself not turning on? Little nervous about what's next and there is not really anyone to call for help!

When purchasing this TV, you best hope it works and isn't complete trash. We purchased this TV in June 2024. Well, it completely stopped working (won't even turn on) August 2024. Contacted our warranty on August 16, 2024, and unfortunately, we were still in the Samsung warranty. So, I was connected with Samsung customer service. Today is September 21, 2024. I have contacted samsung countless times, checking the status of our replacement TV. EVERYTIME I am told we should have a delivery date within 7-10 days. A little over a month later, we still have our TV that's trash and no replacement. Hopefully, this isn't everyone's experience because this is frustrating.

This TV suuuuucks. Since day one that I got it it’s been constantly slow and late to react to the buttons from the controls. Takes about a solid 2-3 second to register what you pressed on the controller. Extremely frustrating and makes me want to throw the control at the tv

Not happy with this product (or the Best Buy 14 day return policy). Headphone sound quality poor and muffled. Connectivity also spotty with frequent skipping and disconnecting. Tinny and echo sound in dynamic sound mode. Reached out to Besf Buy for exchange but they said tough luck as I was a few days past 14 day return eligibility. They also tried to push purchasing their own warranty program. Fortunately reached out Bose directly and they were helpful in making an exchange.

Tizen is not ready for primetime. System errors constantly. Sometimes doesn't recognize soundbar, other times can't read usb. Super fickle and response to commands have a noticeable delay. I regret the purchase.

I recently purchased the Samsung 65" Class TU690T Crystal UHD 4K Smart Tizen TV, and I couldn't be happier with my choice. This TV has exceeded my expectations in many ways. Picture Quality: The picture quality is simply outstanding. The Crystal UHD 4K resolution provides incredibly sharp and vibrant images. Colors are true to life, and the clarity makes watching movies and shows a truly immersive experience. Even non-4K content looks great thanks to the excellent upscaling capabilities. Smart Features: The Tizen operating system is intuitive and user-friendly. Navigating through apps and settings is a breeze. There is a wide range of apps available, including all the popular streaming services. The built-in voice assistant adds a level of convenience that I appreciate. Design: The design of the TV is sleek and modern. It has a slim profile and minimal bezels, making it a stylish addition to my living room. The stand is sturdy, and it also supports wall mounting if that's your preference. Sound Quality: The sound quality is quite good for a flat-screen TV. While it doesn't replace a dedicated sound system, the audio is clear and adequately loud. For most everyday viewing, it's more than sufficient. Value for Money: Considering its features and performance, this TV offers excellent value for money. It's a high-quality product that delivers on its promises without breaking the bank. In summary, the Samsung 65" Class TU690T Crystal UHD 4K Smart Tizen TV is a fantastic choice for anyone looking for a top-notch viewing experience. It's a well-rounded TV that combines impressive picture quality, smart features, and a sleek design. Highly recommended!

broke within 4 months of purchase, turns itself off within 1-2 minutes of using. samsung has been out multiple times and still now fixed

This model has poor picture quality. My Samsung 60” had a much better picture quality.

We purchased 4 TV's and 1, straight from the box, did not work. It took us a little while to get the TV's put up, since they were being put up high, then discovered 1 would not come on at all.

Item did not turn on out of the box. Opened when contractor came to put up Best Buy directed me to Samsung, they said after 15 days that’s all they can do. All I’m asking for is an exchange for the same item

Worked okay for couple months, after that lines started appearing but NO physical damage - very fragile. Samsung says it had a physical damage, but I do not see any damage to the frame or screen!