Customer Ratings & Reviews
- Model:
- UN65TU690TFXZA
- SKU:
- 6538957
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 65" Class TU690T Crystal UHD 4K Smart Tizen TV (2023)'s picture quality, ease of use, and price. Many appreciate the TV's setup simplicity and smart features. However, customers are negative about the remote control's design and occasional internet connectivity issues. Some users also noted instances of lag and concerns about the user interface.
This summary was generated by AI based on customer reviews.
New TV does not show picture after 1 month use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this brand new TV in July and worked for just 1 month. Suddenly it stopped showing pictures. Service rep says part will be fixed. How could you say for a new TV part is damaged so will be replaced thought the TV is used just for 1 month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChandraJ,
I am very sorry that you experienced issues with your TU690T Crystal UHD TV and are currently waiting for a part. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor