Customer Ratings & Reviews
- Model:
- UN65TU690TFXZA
- SKU:
- 6538957
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 65" Class TU690T Crystal UHD 4K Smart Tizen TV (2023)'s picture quality, ease of use, and price. Many appreciate the TV's setup simplicity and smart features. However, customers are negative about the remote control's design and occasional internet connectivity issues. Some users also noted instances of lag and concerns about the user interface.
This summary was generated by AI based on customer reviews.
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice i love it dont mind getting another one real soon
I would recommend this to a friendGood deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great deal along with Best Buy. We loved this TV
I would recommend this to a friendYes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product and the ease of purchase thanks
I would recommend this to a friend- Pros mentioned:Picture quality
No way to adjust the sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but I have to keep the sound level at 100 Can't hear them talking then? I have to drop the sound level down to 80.. I didn't have this problem my other samsung t v. Can't Adjust the base of a tremor everything is preset.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardC,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Decent but not great wifi card weak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smart features are extremely slow upgrade y’all’s wifi cards please
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yourmomcom,
Thank you for your review of the TU690T TV's user interface. Please know that we are here to help. I recommend ensuring your Firmware is up to date. Go to Settings> Support> Software Update.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
BO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 4 of these TV's they last 1 year. I will never buy another. ALSO, I am disappointed in Best Buy total tech program for not honoring the warrantee & insurance to replace the product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregS,
It’s unfortunate to hear about your experience with Samsung’s TU690T TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us a chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant leave a review because the tv has not been delivered as promised. My 1st delivery date was 5/24 second 5/28 and now 5/30. I spoke with a supervisor by the name of Sabien he lacks empathy amd the ability to resolve am issue that is not the fault of the customer. This is my 1st amd last delivery from best buy and the will mo longer be my 1st go to for any purchase.
No, I would not recommend this to a friendBad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is bad and so is the customer service no good help with any alternative option.
No, I would not recommend this to a friendStrike two for Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this television for 20 days it is virtually unwatchable! Every 30 or 40 minutes it loses it's source. Every hour or so it freezes. This is the biggest piece of garbage I have ever owned. I owned a TCL I purchased from Best Buy that now takes over second place. Way to go Best Buy. Keep up the loosing streak!
No, I would not recommend this to a friendTV died after 16 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv stopped working after 16 months, conveniently after the warranty was over. The only option provided is to pay $125 for Geek Squad to come but if the tv is broken then I'm out the cost of the tv + $125.
No, I would not recommend this to a friendNew TV does not show picture after 1 month use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this brand new TV in July and worked for just 1 month. Suddenly it stopped showing pictures. Service rep says part will be fixed. How could you say for a new TV part is damaged so will be replaced thought the TV is used just for 1 month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChandraJ,
I am very sorry that you experienced issues with your TU690T Crystal UHD TV and are currently waiting for a part. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor