Customer Ratings & Reviews
- Model:
- UN65U7900FFXZA
- SKU:
- 11981169
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sggwzjmswgbv a Dr b bsdjbxf. Erhsw I gsw f vd
I would recommend this to a friendFrustrated Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi received a this television from Best Buy I never opened it unitl today as I was waiting the technician to do a wall install. Upon opening it, it was revealed that the screen has a crack in the top left corner and the screen is black. This is the second television i received from Best Buy damaged the first i was able to return it now i see my return window has closed what am i to do. This is frustrating and an inconvenience. It appears am now stuck with a 65 inch paper weight. I expect better service than this.
I would recommend this to a friendBrand response from Samsung
Posted .Hi TaronM,
We are very sorry to hear about your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to set up a Samsung account before I could get the TV to work. It wasn’t easy
I would recommend this to a friendA gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and gift for my parents for Christmas!
I would recommend this to a friendTelevision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits perfectly and I love the clarity of the picture.
I would recommend this to a friendGood TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the money. Got it on Black Friday for cheap.
I would recommend this to a friendGood and reasonable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and reasonable TV for the money, Easy to mount
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 65incges TV and had it installed by Geek Squad. I was impressed
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good. I'm still getting used to the the TV.
I would recommend this to a friendBedroom tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture clarity. Amazing for sports. Great interface
I would recommend this to a friendSamsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it with very low volume for some platforms
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Armando,
Thank you for purchasing Samsung’s U7900 TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-xxx) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Completely installed the equipment!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides changing my delivery date’s several times! The technician’s did a good job putting up my TV’s! But when I purchased them I was told they would complete disc player and cable! I paid for that! It was not done! The tv in the bedroom is still not connected!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Harleytigger,
Thank you for your feedback. We recommend reaching out to Best Buy directly to assist you. If you have any product questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Samsung 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I didn't like it very much. It doesn't offer many applications, which makes it less versatile than I expected. On top of that, I found it quite difficult to operate, and navigating the settings wasn't very intuitive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TeresitaP,
We appreciate your feedback. Please know we are always available and happy to help should you have any questions or need any help. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good. I wish I could set easily without connecting wifi.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BC1224,
Thank you for your purchase. Please know you do not need Wi-Fi, and you can connect your TV to an external antenna or cable box, as well as hard-wired internet.
If you need any help with the setup of your TV, please do not hesitate to reach out to us. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, well priced for a TV this size no complaints
I would recommend this to a friendTerrible base for putting the legs on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Putting the legs into the base is terrible. Pops the back off the screen. Not well put together. All my appliances are Samsung and this is the worst by far
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThomasK,
We're sorry to hear about your experience. To best assist you, please call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Best Buy policies
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon opening the box and attaching the wall brackets we noticed something wrong with the screen. After plugging the set in the screen was cracked. I immediately returned to Best Buy with the set but they refused to help with a refund or a replacement. I am an 80 year old widow living on Social Security and cannot afford to lose this money. Best Buy couldn't have cared less and told me it was my fault for the cracked screen. I will NEVER shop at Best Buy again and am telling everyone I know and meet to be very wary of what you buy at Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JulieR,
We're very sorry to hear about your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Third Failed Delivery – Completely Unprofessional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my TV back on the 4th try. I bought a TV and they didn't have the full set. They replaced it 4 times and still didn't deliver it until I went there myself!!! The service is terrible. It's the worst thing that can happen when you spend a lot of time and they don't care. And when they delivered the wrong TV, they called all day and then Spanish guys who didn't speak English came to pick it up at 9 pm, saying they would be fired if they didn't take the TV back! Shame on this company!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KuchmaR,
We are very sorry to hear about your delivery experience. If you ever have product questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 65 “
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good Brand or excellent but the TV is bright quality is not good and also the remote control is not working properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElizabethC,
We’re sorry to hear that the picture on your Samsung U7900 TV appears too dark. If this isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.
First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
• Dynamic – Brighter and clearer for well-lit rooms
• Standard – Balanced for most environments
• Movie – Ideal for watching in a dark room
• Eco – Designed for energy savings
• Filmmaker Mode – Preserves the creator’s original intent
You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).
Finally, we recommend making sure your TV has the latest software installed: Settings > Support > Software Update > Update Now.
If your remote is having issues, we recommend that you change out the batteries and make sure the line of sight to the IR sensor located under the Samsung logo is clear.
We hope these tips help improve your viewing experience. If you need further assistance with setup or adjustments, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Unhappy camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as clear as i thought it would be. Store quality and at home quality varies greatly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GP64,
Thank you for your feedback on the Samsung U7900 TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor