Customer Ratings & Reviews
- Model:
- UN65U7900FFXZA
- SKU:
- 10751566
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Samsung 65 “
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good Brand or excellent but the TV is bright quality is not good and also the remote control is not working properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElizabethC,
We’re sorry to hear that the picture on your Samsung U7900 TV appears too dark. If this isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.
First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
• Dynamic – Brighter and clearer for well-lit rooms
• Standard – Balanced for most environments
• Movie – Ideal for watching in a dark room
• Eco – Designed for energy savings
• Filmmaker Mode – Preserves the creator’s original intent
You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).
Finally, we recommend making sure your TV has the latest software installed: Settings > Support > Software Update > Update Now.
If your remote is having issues, we recommend that you change out the batteries and make sure the line of sight to the IR sensor located under the Samsung logo is clear.
We hope these tips help improve your viewing experience. If you need further assistance with setup or adjustments, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Unhappy camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as clear as i thought it would be. Store quality and at home quality varies greatly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GP64,
Thank you for your feedback on the Samsung U7900 TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Dennis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have the Santana gaulity that I nerded so I had return and bought a better antana
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DennisEll,
We're very sorry to hear that you were not satisfied with your purchase. If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Advisor
Not enough hdmi ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more hdmi ports because it only has 2 and thats not enough, everything else is good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user380405,
We appreciate your feedback. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
The audio quality is poor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is too low; you have to turn the volume up very high to hear it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexisoP,
Thank you for purchasing Samsung’s U7900 TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced for everyday viewing
• Optimized: Enhances effects and creates a more spacious sound
• Amplify: Boosts mid and high tones, especially helpful if dialogue is difficult to hear
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~Samsung Advisor
Very slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much delay on the tv… my wifi is not the problem either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Erica,
We appreciate your feedback regarding response time. For optimal performance, please ensure your U7900 TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
I had to return the TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter and son in law helped me pick this TV out from your store. I paid Best Buy to have an installer set it up. The installer did not have one good thing to say about the TV, telling me it didnt have enough connections, the sound board probably wouldnt work etc. Out of frustration I told him to take it back and reinstall my old TV. Later, when talking to my daughter they were exasperated saying that it would have worked out. What am I supposed to think?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayS,
We're sorry to hear that your experience led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Sound is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In order for the TV to hear better you would need to add surround sounds the volume is extremely low
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JanetteG,
Thank you for your review. If the volume on your Samsung U7900 TV seems too low, we recommend checking for firmware updates: Settings > Support > Software Update > Update Now.
To maintain consistent volume across channels and apps, enable Auto Volume under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On.
Samsung Q- and S-Series Soundbars with Q-Symphony can also enhance your sound experience. For further help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know I won’t get the $400 so here goes. I was promised my delivery of the 65” tv on a tuesday then was told my date was changed to friday. I didn’t agree and could get no one to talk too. I had to go to Bestbuy to get my credit because I could get the same tv somewhere else. No problem getting the credit but when the credit didn’t go thru right away so I could get the other tv I called best buy (and had a lot of problems getting someone to talk to) and was told it would be 10 days before I got the credit. No one at bestbuy seems to know anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SusanneN,
Thank you for choosing Samsung. We are sorry to hear about your delivery and refund experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv missing border
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this open box Samsung TV from the Best Buy off of Portsmouth Boulevard and when I got home, I let the TV sit for about a week until I made the arrangements to get the TV mounted on the wall and when I finally unboxed the TV to pull it out of the box it is missing The border that goes around the screen overall, it is a great TV, but as far as the condition as advertise is excellent and I paid the excellent advertised price. It is nowhere near it. I’m very dissatisfied if I didn’t live so far away, I would’ve been brought the TV back to get my money back and took my money elsewhere
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tyrone,
Thank you for your feedback. To be clear, the Samsung U7900 TV screen should be covered with a thin border attached to the entire TV. It, however, does not come with a removable border as our Frame TVs do.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad experience buying this TV. The employees were not helpful at all. I had taken the TV myself home only to get home with a broken TV when I tried to return it they said they couldn’t take it back because the TV wasn’t in the right position when I took it. I blamed the employee for not advising me to get it shipped out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlexisC, Please know that you're leaving a review and 1-star rating for the U7900F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made. If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website. ~ Samsung Specialist
No power after one month.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got a dud. The power supply died less than one month after using it. Called Samsung and they contacted a repair facility. They called and said they ordered parts. We are waiting on parts. Stay tuned as to how long all this takes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cliff,
We appreciate your patience while awaiting your service appointment. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~Samsung Advisor
Poor Quality Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV actually collapsed under it's own weight from the TV stands provided while we were watching this evening. The back panel peeled off and the TV fell forward onto the floor. TV is damaged and we have no recourse other than complain to Samsung which will do us no good. Do NOT buy this TV period!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesP,
We're very sorry to hear about your experience. Please reach out to Samsung Customer Support so we can better assist you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
Watch out for the credit card scam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung TV on December 4th and was told I would get a 10% discount which will be reflected in my statement. Well, this is NOT TRUE! I was told by the card issuer (Citibank) that I will receive a gift certificate for use at Best Buy only and the amount of the gift certificate CANNOT be applied to my statement. I WAS LIED TO. STAY WAY FROM BEST BUY. THERE DISOUNTS ARE A SCAM!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeorgeB,
We appreciate your purchase and feedback. We recommend reaching out to Best Buy directly to assist you with any questions or concerns. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Samsung 65 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is terrible and the the TV is slow to respond. I will difficulty recommend LG TV over Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShekouD,
We appreciate your feedback on the picture quality of Samsung’s U7900F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
I wouldn’t buy another one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It makes popping sounds when we turn it on and when we turn it off and smelled hot a couple times. Had it delivered because it won’t fit n our vehicle so we can’t take it back and haven’t heard from Best Buy or Samsung. Maybe avoid this one. Maybe we got a lemon and they are amazing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisC,
Thank you for your review of the Samsung U7900 TV. A light popping or clicking sound may occasionally be heard due to the natural expansion and contraction of the TV’s outer casing as it warms up or cools down.
Please know that this is not a defect and does not indicate a malfunction. It’s a normal part of the TV’s operation, and your TV remains completely safe to use.
If you have any other questions, we’re here to help - please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Tv It flickers all the time and the screen will just go black 2-3 times a day. Have to unplug the hdmi cable and plug back it. The picture is super generic even after making some changes in settings. Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KyleM,
We appreciate you sharing details about the flickering you’ve noticed on your Samsung U7900 TV. This behavior may be related to energy-saving features or dynamic picture settings that adjust the screen brightness automatically.
Please try disabling the following features: Settings > All Settings > General & Privacy > Power and Energy Saving
• Brightness Optimization
• Energy Saving Solution
• Motion Lighting
If these are already off, check if Contrast Enhancer is enabled, which can also cause brightness to shift depending on content: Settings > All Settings > Picture > Expert Settings > Contrast Enhancer
To ensure optimal performance, please also confirm your TV is running the latest firmware: Settings > Support > Software Update > Update Now
We hope these steps help stabilize your screen brightness. If you continue to experience issues, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was broken when pick up from Best Buy they was rude
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TridinaB.
We’re sorry to hear that your Samsung TV arrived damaged, and we appreciate you letting us know. Since delivery-related concerns are handled by the retailer, we recommend contacting Best Buy directly for assistance with correcting the issue.
If you have questions about using or setting up your TV once the matter is resolved, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.
~Samsung Advisor
DONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy tvs from best buy! I bought this tv and it came broken. They would not give me an exchange or return. Worst buy ever!! Never buying from best buy again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Emily,
We regret to hear of your experience with Samsung’s U7900 TV. Please note that Samsung provides a 1-year limited manufacturer’s warranty for brand-new purchases from authorized sellers, covering defects in materials and workmanship. Damage or issues outside of this scope are not covered. Full warranty terms can be reviewed by entering your model number here: https://www.samsung.com/us/support/warranty/
If you believe your situation qualifies, we encourage you to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST daily) or through LiveChat on our website under ‘Support.’
~Samsung Advisor
Cheap quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as bright as its competition, LG. Samsung had a good name but seems like their quality is getting lower
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MisterJ,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung U7900 TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor