Customer Ratings & Reviews

Hi Emily,

We regret to hear of your experience with Samsung’s U7900 TV. Please note that Samsung provides a 1-year limited manufacturer’s warranty for brand-new purchases from authorized sellers, covering defects in materials and workmanship. Damage or issues outside of this scope are not covered. Full warranty terms can be reviewed by entering your model number here: https://www.samsung.com/us/support/warranty/

If you believe your situation qualifies, we encourage you to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST daily) or through LiveChat on our website under ‘Support.’

~Samsung Advisor

Hi ChrisC,

Thank you for your review of the Samsung U7900 TV. A light popping or clicking sound may occasionally be heard due to the natural expansion and contraction of the TV’s outer casing as it warms up or cools down.

Please know that this is not a defect and does not indicate a malfunction. It’s a normal part of the TV’s operation, and your TV remains completely safe to use.

If you have any other questions, we’re here to help - please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi BHenry,

Thank you for sharing your experience. For the future, please know we back this TV with a 1-year manufacturer's warranty. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi TridinaB.

We’re sorry to hear that your Samsung TV arrived damaged, and we appreciate you letting us know. Since delivery-related concerns are handled by the retailer, we recommend contacting Best Buy directly for assistance with correcting the issue.

If you have questions about using or setting up your TV once the matter is resolved, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.

~Samsung Advisor

Hi BARBARAS,

Thank you for sharing your feedback. Please ensure your TV is running the latest Firmware, version 1132.0. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:

1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.

If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.

~ Samsung Advisor

Hi JoseR,

To best assist you, please reach out to us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Advisor

Hi AliciaH,

Thank you for your review and for sharing your experience with audio interruptions on your U7900 TV. If you're experiencing sound issues such as crackling, the steps below are designed to help you troubleshoot across different connection types.

HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.

Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.

Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.

Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test

If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.

~Samsung Advisor

Hi DavidM,

We're very sorry to hear about your experience and hope that your refund is processed quickly. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.

~Samsung Advisor

Hi Tvblackout,

Thank you for sharing your experience with Samsung’s U7900F. If your TV is displaying lines on the screen, we recommend the following steps to help isolate the issue:

1. Check all input cable connections for any external devices (e.g., HDMI, streaming boxes, Blu-ray players)
2. Switch channels or inputs to see if the issue appears across all sources
3. Run a Picture Test to check for panel-related issues: Settings > Support > Device Care > Self Diagnosis > Picture Test
4. Perform a cold boot by holding the power button on your remote for about 10 seconds
5. Ensure your TV has the latest software installed: Settings > Support > Software Update

If the issue continues after these steps, the TV may require service. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.

~ Samsung Advisor

Hi RobertR,

We're sorry to hear about the delivery issues you encountered with Best Buy. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~Samsung Advisor

Hi AdrienN,

We appreciate your feedback on the picture quality of Samsung’s U7900F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.

First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content

You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.

If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.

~ Samsung Advisor

TylerN,

We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update

To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care

If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Specialist

Hi TimothyB,

Thank you for your feedback on the lip sync issues you're experiencing with your Samsung U7900 TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:

1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay

2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through

3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now

If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.

~ Samsung Advisor

Hi DanielP,

We're very sorry to hear your U7900 TV is experiencing issues, but we are grateful that Geek Squad was able to assist you.

If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.

~ Samsung Advisor

Hi MarjorieG,

We’re sorry to hear your U7900 TV sustained damage during setup. While we understand this is frustrating, our warranty applies only to defects in materials and workmanship during normal use - it does not cover damage resulting from mounting or installation. You may want to reach out to Best Buy to assist you further.

If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

~Samsung Advisor