Customer Ratings & Reviews
- Model:
- UN65U8000FFXZA
- SKU:
- 10187589
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
- Pros mentioned:Picture quality
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was fine. The store was horrible. I paid for it one day and went to pick it up at the store a few days later and they told me i had already picked it up. Sat at store for half hour while they sorted it out and tried to find video footage Accused me of picking it up earlier and trying to pick it up again. Which i obviosly didnt. After accusing me of 'shop lifting' I was a little upset. They were very dismissive and disrespectful considering it was their mistake. They finally admitted it was their mistake and gave me the tv. However, no apology for the accusations or my time lost waiting. I would not deal with this store again.
I would recommend this to a friendBrand response from Samsung
Posted .AllenW,
It appears your 1-star review for the Samsung U8000F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Samsung K4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new TV, the resolution is very good and I like that I can handle it from my cell phone even if I'm not at home, I recommend it.
I would recommend this to a friendWhere is everyone?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV was received broken and the return went fine. It took over 30 mins to get some help in store. Maybe its just better to shop online and pick up now.
I would recommend this to a friendTV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV easy to set up mount to the wall well. Samsung app is easy to use. Remote is simple for things like that smart and Amazon prime.
I would recommend this to a friend- Pros mentioned:Picture quality
Muffled sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Muffled sound once it has been on for a few hours. Good picture, but the sound cancels out any of the good features. Thought it was the TV station, but compared it to our other TVs and the muffled sound does not happen on those.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TinaR,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced for everyday viewing
• Optimized: Enhances effects and creates a more spacious sound
• Amplify: Boosts mid and high tones, especially helpful if dialogue is difficult to hear
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~Samsung Advisor
User friendly TV at a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Excellent price and easy to use, even for a novice.
I would recommend this to a friend- Pros mentioned:Picture quality
Was really laggy but nice picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the picture quality but the reason i returned it was because it was too laggy. It was 2 times slower then my old tv. Only difference was the size. The colors was really nice and my kids loved the games
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MohammadK,
Thank you for your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Crystal HD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great for the price! Wasnt heavy to mount & would recommend!!
I would recommend this to a friendSatified customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for a great price. Very pleased with my purchase and the help received in making it. The lnowledge and patience of my sales associate made the experience very palatable.
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv great service really good delivery people
I would recommend this to a friendGood everything
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent product, very good service, the store was very grateful and highly recommended to buy.
I would recommend this to a friend- Pros mentioned:Picture quality
Too soon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, the tv is good. Too soon to decide if i like it or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AverageJo,
Thank you for your purchase. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
new tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we hadd to get a new tv because the speaker on our other one was going bad....we are very pleased with our new tv
I would recommend this to a friendSamsung Crystal TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good TV as advertised, which is why I only gave it 3 stars. You want 5 from me, enhance the picture quality for me in an indistinguishable way that no other TV can compare. Sound bougie?
I would recommend this to a friendBrand response from Samsung
Posted .Hi Martjuan,
It's great to hear you are enjoying your U8000F TV. If you would like to adjust the image, you can make several changes to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
Good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 65 Hisense and this Samsung blows it away hi def is awesome spend the extra 100 and you won't be disappointed.
I would recommend this to a friendVery Clear Picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! Only wish it came with a printed manual as I am still learning symbols and buttons on the remote.
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase! I’m very pleased with Nest Buy. Installation would have cost another $259.00, with Best Buy it was free.
I would recommend this to a friendIncredible clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this tv worth every penny, everyone now constantly comes in the room to watch tv, the clarity is incredible
I would recommend this to a friendBetter than expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected quality. Only downside is that it is the basic model and you can't set a personal screensaver.
I would recommend this to a friendExcellent!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, excellent price, excellent customer service!
I would recommend this to a friend
