Customer Ratings & Reviews
- Model:
- UN65U8000FFXZA
- SKU:
- 10672063
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Open Box problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box that required a bunch of other products like remote control and power cord. Was not satisfied with the product but very satisfied with the return process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechDumpster,
Thank you for sharing your open-box experience. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Open box tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy an open box item from Best Buy. It was broken and I had to pick it up and return it. Exhausting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cindy,
We appreciate your purchase and feedback on purchasing an open-box item from Best Buy. If there's every anything we can do for you, please do not hesitate to reach out to us. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Don’t Buy Open Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box, audio on tv doesn’t even work and picture quality is very dark.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnthonyM,
Thank you for sharing your experience with your U8000F TV. If you're not hearing sound or if the sound cuts out and you're using only the TV’s built-in speakers (no soundbar or external device), try the following steps:
1. Check volume and mute settings, and make sure the Sound Output is set to TV Speaker: Settings > All Settings > Sound > Sound Output > TV Speaker
2. Run a Sound Test to help diagnose the issue: Settings > Support > Device Care > Self Diagnosis > Sound Test
3. Cold boot your TV by holding the power button on the remote until the TV turns off and back on (Or unplug the TV from power for 30 seconds, then plug it back in)
4. Reset sound settings to default: Settings > All Settings > Sound > Expert Settings > Reset Sound
5. Update your TV’s software in case a firmware issue is affecting audio: Settings > Support > Software Update > Update Now
If none of these steps restore your sound, please contact us for further assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
TV shuts off randomly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV randomly shuts off while being actively watched. It appears it is a known problem with no resolution
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GaryC,
Thank you for your feedback regarding your U8000F TV’s response time. To help ensure optimal performance, please try the following steps:
1. Check for firmware updates – An outdated version can affect overall performance: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool clears unused cached memory and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV on, press and hold the Power button on your remote for about 5 seconds until the TV turns off and back on. This refreshes the system.
4. Power cycle the TV and any connected external devices – Unplug them from the power outlet, wait 30 seconds, then plug them back in.
These steps often resolve issues with lag, freezing, or slow app performance. If the issue continues, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nerve racking to use took it back and got a Roku easy to use and set up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeithG,
We appreciate your feedback on the U8000F user-friendliness. Please know we are always available to help you with any questions you may have. Just give us a call at 1-800-SAMSUNG, any day from 8AM to 12AM EST. Or visit the Samsung website and click on ‘Support’ to access:
• LiveChat with an agent
• Manuals, Software, and Warranty Information
~ Samsung Advisor
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received it yet, was not delivered as promised!! I purchased this on the 28th of April and might have it on the 29 of June??
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShirleeP,
We’re sorry to hear you haven’t received your TV yet. For delivery-related concerns, we recommend following up directly with Best Buy for assistance. We hope the issue is resolved quickly.
Once you receive your TV, if you have any questions about setup or usage, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Remote control
65 inch samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a 35 year old RCA which was in perfect condition but the technology had caught up with it so I finally let it go. Anyway I l upgraded to this 65 inch samsung tv and hope that it eill last at least five to seven years. I've only had it for 2 weels and all is going well. The picture looks pretty good but the sound is weak so I plan to purchase a soundbar in the future. I don't like the remote control which can be a bit challenging to figure out. Otherwise I'm enjoying it. It seems well worth the sale price. I wouldn't pay full price.
I would recommend this to a friend Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. The TV went out on the first day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LamaarB,
I'm very sorry to hear that your new TV stopped working after one day. Please reach out to Best Buy to assist you with an exchange.
If you wish to troubleshoot the issue or if you have any questions, please do not hesitate to reach out to us. You can contact us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Setup ease, Size
Samsung 65" smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size, easy to set up, still learning how to navigate it, but it is very nice.
I would recommend this to a friend Great product, even better support.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our original samsung tv developed some issues with the picture that weren't terrible, but noticeable. I stopped by the local store and was pleased to discover it was still under warranty. A few phonecalls later I had a scheduled visit from a Geek Squad member follwed by a tims adte as to when the tv would be recovered and a replaced by a new one. Everything went swimmingly well and we're all extremely happy with the new tv The picture is amazingly beautiful and the sound is perfect. We couldn't be happier with every aspect of this experience. Thank you Best Buy for your wonderful dedication to serving your customers. It definitely doesn't go unnoticed.
I would recommend this to a friend- Pros mentioned:Picture quality
Awesome display! The picture is amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome display! The picture is amazing! The updates to the Tizen Smart Tv Operating System are great. Intuitive UI. Connected my Xbox Series X and it automatically changed the default input name to Xbox with a Xbox logo for the thumbnail of the input
I would recommend this to a friend - Pros mentioned:Picture quality
Quality product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great value for the price. Performing far and beyond what I expected it to be. You can't get a better picture or sound quality product for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung Crystal UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having this TV for a few weeks now, I highly recommend this product. It provides great picture and sound quality.
I would recommend this to a friend - Pros mentioned:Picture quality
The good and not so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV great. Installation by Geek Squad not so good. Would not install wiring as salespeople said they would and charged for.
I would recommend this to a friend - Pros mentioned:Picture quality
HUGE UPGRADE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We first bought the 55 inch 7900 model Samsung and it was adequate. We ended up upgrading to the 65 inch Samsung model 8000 and the picture is better and we love it! It also has an additional needed HDMI port.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is Fantastic! Delivery rating? First TV was broken, 2nd delivery was very rude.
I would recommend this to a friend - Pros mentioned:Picture quality
Quality picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the clear picture and my friends commented on the picture during the Superbowl party.
I would recommend this to a friend 100% Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! This is at least about 5 tv's I have purchased from Best Buy in the past 4 years. Samsung tv's also. My service from Best Buy has been outstanding from store to deliveries. Best Buy is the only company I will buy my products for work and home from. If something is not right they go out of the way to make it right.
I would recommend this to a friendEasy process, great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an easy purchase and an easy installation. The television set worked immediately, connected to the WiFi without issues and the quality of the images is excellent. Thank you Best Buy, for making this purchase so easy and hassle free!
I would recommend this to a friend- Pros mentioned:Picture quality
Great product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything has been great so far with the television.
I would recommend this to a friend