Customer Ratings & Reviews
- Model:
- UN65U8000FFXZA
- SKU:
- 6619249
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality of the 65” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025), frequently praising its excellence. The ease of setup and user-friendliness are also highlighted as positive aspects. While some users expressed concerns about the remote control, the overall feedback points to a positive user experience.
This summary was generated by AI based on customer reviews.
Good experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the basic tv. It was easy to set up and we have had no issues.
I would recommend this to a friendToo soon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, the tv is good. Too soon to decide if i like it or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AverageJo,
Thank you for your purchase. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Samsung tv 2025
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv good light lot aplicación fas wifi fast prosesador
I would recommend this to a friendSamsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the money No optical audio connections though
I would recommend this to a friendStudiedTVs for about 4mos bought it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the store it was my top pick. Got it home and hung on the wall only to see the bottom right corner turning black. Took it back to the store and it was out of stock or I would have gotten another one. Ended up with a LG model.
I would recommend this to a friendBrand response from Samsung
Posted .Hi RonN,
We appreciate your feedback and patience in dealing with the hassle of an exchange. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Trial and error user guide.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is nice but the remote sucks really bad. Also the directions or operators guide is useless, its been a trial and error thing to figure out how it works. The hdmi connectors in the back are not wall mount friendly, I had to buy 90 degree hdmi plugs to connect some of my components to this TV because the connectors on the back of the TV point outward instead of downward like most TV,s. Outside of that the TV works fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi yamadog,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the U8000F TV's full e-Manual (and more) on Samsung's website under Support > Manual & Software > TVs & Home Theater. You can search for and select the U8000F TV to download the guides you would like.
The e-Manual and Remote Control Guides are both also embedded into your TV itself under Settings > Support > Tips and User Guides.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bad customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works ok but customer service was found lacking. Ordered TV with home delivery and setup on 09/01 with a date of 09/17 for installation. Was informed on 09/16 that in those 16 days a tech could not be found to do the install and was given a new date of 10/04 which was unacceptable. We went back to store, picked up the TV and installed ourselves - canceling everything else. BEST BUY has been our go to for over 20+ yrs but no more. We will definitely shop around for our next purchase for good customer service instead of what we were given with this purchase. I will no longer recommend Best Buy to anyone for a purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KathyB,
Thank you for sharing your experience with us. Please reach out to Best Buy to assist you. We hope your issues are resolved quickly.
Should you ever need assistance, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
Sagging Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The graphics are great but the screen has a ripple defect that is disappointing.
I would recommend this to a friendBrand response from Samsung
Posted .Hi DayC,
Thank you for your feedback regarding the screen abnormalities you're seeing on your TV. To help determine if the issue is related to the panel itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue appears during the test and across all sources (built-in apps, HDMI devices, etc.), it may indicate a panel-related concern.
You can also try displaying solid-color test videos (red, green, blue, black, white) from a USB drive or YouTube. This can help you identify whether any pixels are stuck or not functioning properly.
In some cases, unplugging the TV for a few minutes and rebooting it can help resolve stuck pixels caused by temporary display behavior.
If the problem persists after these steps, the TV may require service. To set up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
DELIVERY RATING IS A 0/100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received my FIRST TV with a large dent/crack in the top of the screen. I had waited over a week to get it. Then after finally getting on the phone to get a replacement… they said it would be there 13 days LATER. On the day of, I go to fill out prep paperwork and they have put my OLD address on the delivery of the SECOND TV instead of the address the FIRST TV was delivered to… all of this because they wouldn’t let me return it in person. Great policy BestBuy. I guess we will see how the SECOND TV goes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Parker,
I'm very sorry to hear about your delivery experience. Please know your patience is appreciated. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Rip off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer tried to up charge me at the house. I paid for appropriate installation and he said it was an extra where it was to be installed. They knew well ahead of time where it was to be installed. Will never do business with Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamuelS,
Thank you for sharing your experience with the TV and service process. For any installation or delivery concerns, we recommend contacting Best Buy directly.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture not clear, blurry and color quality was lacking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LeonardP,
Thank you for your feedback on the Samsung U8000F TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Customer service nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upper part of TV screen was cracked in 2 different places when I unpacked it. Getting hassles about having it sent to service before I can exchange a broken TV. Customer service experience very unsatisfactory. No picture when plugged in due to damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zelda,
We're very sorry to hear that you received a damaged TV. Please continue to reach out to Best Buy to assist you with an exchange. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Open Box problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box that required a bunch of other products like remote control and power cord. Was not satisfied with the product but very satisfied with the return process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechDumpster,
Thank you for sharing your open-box experience. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Apps don’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks my apps stopped working all of the sudden. Unfortunately this was two days after the return policy so I couldn’t return and Samsung can’t give me a replacement. So I have to cast everything from my phone or iPad to stream any app. Super inconvenient.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JUSTICES,
We appreciate your feedback regarding the performance of Smart Hub on your U8000F TV. Please try the following steps:
1. Reset Smart Hub – This restores Smart Hub to factory settings and can resolve many performance issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub
(Note: This will sign you out of all apps and reset Smart Hub preferences.)
2. Check for Firmware Updates – An outdated software version can impact Smart Hub functionality: Home > left directional key > Settings > Support > Software Update > Update Now
3. Run Device Care – This tool helps optimize performance by clearing cached memory and closing background processes: Home > left directional key > Settings > Support > Device Care > Start Device Care
If Smart Hub continues to have issues after performing these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~ Samsung Advisor
Horrible purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible service had to replace the same tv about 3 times because it was always delivered bent or cracked and when I finally revived a good one it didn’t look like the original tv I purchased was not satisfied at all. Wouldn’t recommend buying this mosel tv here you will never get what you paid for
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TemeakerH,
We appreciate your patience while dealing with damaged units. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
- Cons mentioned:Remote control
Not a desirable product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is average at best. Remote control is pathetic. Extremely basic product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Voiceofreason,
We appreciate your feedback on the picture quality of Samsung’s U8000F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
Open box tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy an open box item from Best Buy. It was broken and I had to pick it up and return it. Exhausting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cindy,
We appreciate your purchase and feedback on purchasing an open-box item from Best Buy. If there's every anything we can do for you, please do not hesitate to reach out to us. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
TV shuts off randomly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV randomly shuts off while being actively watched. It appears it is a known problem with no resolution
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GaryC,
Thank you for your feedback regarding your U8000F TV’s response time. To help ensure optimal performance, please try the following steps:
1. Check for firmware updates – An outdated version can affect overall performance: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool clears unused cached memory and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV on, press and hold the Power button on your remote for about 5 seconds until the TV turns off and back on. This refreshes the system.
4. Power cycle the TV and any connected external devices – Unplug them from the power outlet, wait 30 seconds, then plug them back in.
These steps often resolve issues with lag, freezing, or slow app performance. If the issue continues, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Don’t Buy Open Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box, audio on tv doesn’t even work and picture quality is very dark.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnthonyM,
Thank you for sharing your experience with your U8000F TV. If you're not hearing sound or if the sound cuts out and you're using only the TV’s built-in speakers (no soundbar or external device), try the following steps:
1. Check volume and mute settings, and make sure the Sound Output is set to TV Speaker: Settings > All Settings > Sound > Sound Output > TV Speaker
2. Run a Sound Test to help diagnose the issue: Settings > Support > Device Care > Self Diagnosis > Sound Test
3. Cold boot your TV by holding the power button on the remote until the TV turns off and back on (Or unplug the TV from power for 30 seconds, then plug it back in)
4. Reset sound settings to default: Settings > All Settings > Sound > Expert Settings > Reset Sound
5. Update your TV’s software in case a firmware issue is affecting audio: Settings > Support > Software Update > Update Now
If none of these steps restore your sound, please contact us for further assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nerve racking to use took it back and got a Roku easy to use and set up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeithG,
We appreciate your feedback on the U8000F user-friendliness. Please know we are always available to help you with any questions you may have. Just give us a call at 1-800-SAMSUNG, any day from 8AM to 12AM EST. Or visit the Samsung website and click on ‘Support’ to access:
• LiveChat with an agent
• Manuals, Software, and Warranty Information
~ Samsung Advisor