Customer Ratings & Reviews
- Model:
- HW-Q900T
- SKU:
- 6420885
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, easy setup, and bass of the 7.1.2-Channel Soundbar. They appreciate the Dolby Atmos feature and the ability to connect via Bluetooth. However, some customers have concerns about the price, occasional lip sync issues, and glitches with Alexa integration.
This summary was generated by AI based on customer reviews.
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sounder is fine but the subwoofer is underwhelming and cannot compare to the Bose subwoofer
I would recommend this to a friendBrand response from Samsung
Posted .Hi Waiting,
Thank you for your review of the Samsung HW-Q900T Soundbar. We appreciate you sharing your feedback regarding the bass performance.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system just did not give me the full surround sound effect I was looking for.
I would recommend this to a friendPoor management
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drove 20 miles out of my way to get a excellent condition open box that was scratched, missing remote, instructions, cables , box etc, complained to manager and was told if I didn’t want it don’t buy it!
No, I would not recommend this to a friendDelivery packing problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open box in excellent condition, by the time it was delivered it was in poor shape. I refused the delivery. Best buy made a full refund.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar sounds ok. Subwoofer doesn't work right out of the box. Samsung customer support is lacking depending on which overseas agent you talk to. Just hoping Best Buy will take it back without the original packaging. I kind of thought for spending $1000 I'd be blown away by this product, but I am certain I can get the same results for half the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matt,
Thank you for sharing your review of the Samsung HW-Q850T Soundbar. Your feedback is very important to us and will be shared with our product team.
I am sorry to see that you are not completely happy with the sound performance. You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons.
– To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
– To control the volume of each speaker select CENTER LEVEL, SIDE LEVEL, or FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
– If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
– SYNC is only supported for some functions.
– If Surround Speakers are connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
– The VIRTUAL Speaker function can be turned ON/OFF by using the Up/Down buttons.
If there is anything we can do to improve your sound such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at:
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will never sound as good as a normal setup with individual speakers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Creepsi10:
Thank you for sharing your review of the Samsung HW-Q900T Soundbar. I am sorry to see that you are not completely happy with the sound performance. You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, SYNC, CENTER LEVEL, FRONT TOP LEVEL, REAR LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons.
To control the volume of the each speaker select CENTER LEVEL, or FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Horrible sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no idea why samsung is charging so much for this soundbar. it sounds like a cheap sound bar that you can buy from amazon around 100 bucks. horrible sound. atmos not at all appreciated as there are no surround speakers.
No, I would not recommend this to a friendDoesn't help
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money, controlling it to increase the spoken words cannot be accomplished and that is the main reason I purchased it
No, I would not recommend this to a friendNo Show Geek Squad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t use it yet because Geek Squad did not show up to install it and now I have to wait another month to have it all installed.
I would recommend this to a friendLost in transit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got delivered/ or might’ve got stolen either way never got to try so I can’t recommend
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts in and out constantly regardless of firmware update sandblast stuff. I returnene
No, I would not recommend this to a friendExcited then Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound for the price, brought back a bought the cheaper and older model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Unhappy,
Thank you for sharing your review of the Samsung HW-Q900T soundbar. I am very sorry that your experience with this soundbar was less than perfect, and you have decided to exchange it for a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung soundbar, please know we are always here to help.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Samsung sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 1 week nothing but trouble with set up . Buyer beware!
No, I would not recommend this to a friendKeep looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing sucks and disconnects constantly. Do not waste your time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesDono,
I am very sorry that you are experiencing connection issues with your soundbar. Please make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware ver. 1017.5 by Auto Update, or by using a USB device.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
- Pros mentioned:Sound quality
Home theater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for movie theater sound this is it. For every movie game or videos.
I would recommend this to a friend - Pros mentioned:Sound quality
Beware - Dreaded ATMOS-EARC sound drop out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent months reviewing soundbars and syncing issue associated with them. So much so that I did not purchase the soundbars I really wanted. So I purchased this thinking it would sync perfectly with the QLED T90. Samsung makes both. Not to be. Audio cuts out for a second or two with Dolby Atmos content and EARC connection - the very same issues that occur with other soundbars (like Sonos). You can read about these problems all over the internet. I watched an Atmos stream on Netflix last night and the sound cut out for a second or two. It comes right back. It happened 4 times over the course of a 1 hour show. It is very annoying. I think Atmos and EARC issues are numerous right now in the "home theater" soundbar world. Faulty technology as no one seems to have a solution other than turning Atmos off. Why pay the big bucks for Atmos if you can't use its? You would think Samsung sound engineers and their TV engineers would get together to resolve this issue. I have not called Samsung yet but after reading about how so many people went that route and came away frustrated with no real solution, I don't have much faith. Any technical folks reading this - I would welcome some advice or ideas of what causes the audio to just drop out randomly like that. I am not sure I will keep the unit, but like I said this seems to be a universal issue with all brands. When it works - the sound is very good. I don't think this is happening with regular Dolby and non-Atmos content. I am still feeling things out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanG,
Thank you for sharing your review of the Samsung HW-Q9000T Soundbar. Your feedback is very important to us and will be shared with our product team.
If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
For further assistance, please contact Samsung Customer Support and a representative will gladly help you at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
- Pros mentioned:Sound quality
Sounds Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with our TV...expected larger woofer. Sounds great, gives great audio with movies since we haven't been able to visit movie theatre.
I would recommend this to a friend A CUT DOWN VERSION OF THE SENNHEISER AMBEO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Q900T sound bar is really amazing! Yes, it's missing the rear speakers like Q950T but even without them your still getting one of the best sound bars on the market.
I would recommend this to a friendGreat Sound, but has issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar with a Samsung 8K tv. The soundbar so far has great sound, but will sound will drop out for 4-5 seconds at least once every 15 minutes of watching television. Very frustrating. It has the latest firmware update but still no fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FrustratedUser,
Thank you for your review of this Samsung HW-Q900T Soundbar System. I am sorry to hear that you are experiencing connection issues.
There are a few things you may want to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can find the update on the product page of your HW-T450 on the Samsung website.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
No remote!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was open box but said excellent condition, all parts/accessories included but there was NO REMOTE. Could not get anywhere with the local store or corporate. By phone or chat. HORRIBLE CUSTOMER SERVICE & cannot program or control sound bar. Waste of $1000+. Not a happy customer.
No, I would not recommend this to a friend