Customer Ratings & Reviews

Colin:

Thank you for sharing your user experience with this TV. I am sorry that you are not completely satisfied with its sound performance.

The TU7000 TV features 20 Watt 2 Channel integrated speakers. It also offers Enhanced Audio Return Channel (eARC) support, which allows TV's with ARC capabilities and capable devices to transfer audio back and forth using one HDMI cable.

To assist you with possible sound settings adjustments for a better audio experience, please reach out to us at:

1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to hear from you soon.

~ Samsung Advisor

Hi JB200,

We are happy to hear that you are enjoying your TU7000 TV. There are a few Settings you can utilize that may improve your experience with the brightness of your TV image.

For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.

Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings.

You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > General > Eco Solution> Power Saving Mode.

Also, if you need more HDMI ports, there are adapters available: https://www.bestbuy.com/site/insignia-3-port-hdmi-switch-with-4k-and-hdr-pass-through-black/6319221.p?skuId=6319221

I hope this helps!

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi ERK647,

We appreciate you sharing your experience with the TU7000 TV. Your feedback regarding image quality is important to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.

First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update your firmware from here.

Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:

1) Standard: This is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.

If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi Jess,

Thank you for your review of the Samsung TU7000. Your feedback is greatly appreciated and will be shared with our internal teams.

If your apps are freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.

Please also check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update.

If you need further assistance, please know that Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Specialist