Customer Ratings & Reviews
- Model:
- UN70DU7200FXZA
- SKU:
- 10187637
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen has great detail. Good smart TV for the price.
I would recommend this to a friendMeets our requirements with small issues withstand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great for our needs. Thin bezel was important. The remote control is quite disappointing but perhaps we just haven’t learned to use it properly. We’re used to Roku and this is different. Picture quality is fine and sound quality is fine.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GrantS,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Nice television ( Missing remote )
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tekevision. Its not the first tv purchased from best buy. Thus is tge first time i have a problem and it may be samsungs mistake but best buy was absolutely no help to me. I set the tv up on the stand. I had to tesr ooen the box to fet it out and they asked me to return it fir a exchange. Not helpful and not going to happen. With a bad back id rather buy a universal remote. But very dissapointed with best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LoriL,
To better assist you, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has no headphone jack and could not find anything to set it up with. Audio/voice were off, color was not what the previous Samsung TV’s were. Returned it. Not a review that you want but honest
No, I would not recommend this to a friendBrand response from Samsung
Posted .DomingaS,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Tv warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a long fight with bast buy warranty to replace my tv due to the one being broke. Got the tv in 2022 and a few months after that we started to have a few problems with it and had them replaced multiple parts on the tv and we just now got a replacement tv. Had a 5 year extended warranty on the tv, and they wouldn't hold their end on the warranty on time frame i had a tech come to my house 7 times to replace parts on the tv or order parts that never fixed the issues i was told by the store manager that they dont have techs come to your house no more then 3 times before they have a replacement sent out. I paid around 880 for the tv and the warranty and they only gave me 475 for for a replacement tv because they had to pay for a geek squad tech to come out and replace my tv so i got less then what was paid for the tv and warranty. 10 out of 10 do not recommend buying a tv from best buy and expecting them to treat you like you would like and do what you paid for because they will haggle you and not do what is needed to fix your problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LandonM,
Thank you for sharing your experience with us. We are very sorry to hear about the issues you encountered and appreciate all of your patience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Just ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is just ok. We're returning it and purchased a different brand. It's disappointing that our last TV of a different brand is four years old and has a better picture than this brand new TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi lmwolfe425,
Thank you for your feedback. Please know that we are always happy to help you with any issues you are having and could have assisted you in adjusting your picture.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
Review on Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s big that’s why I wanted it but the screen the pictures don’t look so clear to me not happy about that .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamanthaM,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi cutting in and out and doesn’t include an optical jack.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AllenT,
Thank you for sharing your experience. Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Sells damaged product & accepts no responsibility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for a restaurant. We were one day past their warranty before we could get it installed. Day 15. Therefore we had to go to Samsung. Samsung said it had been dropped. We did not drop it. We were sold a defected dropped TV which no one would take responsibility for. The other 2 were fine. BTW we've purchased over 10 otherTV's 3 laptops, printers, routers, washer,apple watch and thats just what I can find under my account. No longer a Best Buy Customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Beachmom,
I'm sorry to hear about your experience with the DU7200 TV. Please know that our warranty covers manufacturing defects in materials and workmanship encountered during normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation. You can read more about our warranty here: https://www.samsung.com/us/support/legal/LGL10000312/?modelCode=UN70DU7200FXZA#standard-limited-warranty
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It was alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was alright, brightness setting just resets after like 3 minutes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SavarS,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Mediocre
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this tv has Alexa capabilities and the actual microphone on the remote but was sad to say it didn’t when I got it home it had neither. So I returned it. I got a higher series Samsung tv and of course had to pay more money for something that used to be basic on the Samsung TVs. Not u restating the logic here but overall it seems like a good sale price otherwise. I actually never took it out of the box and tried it out because my main focus was that remote initially and I knew I wasn’t keeping the television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for being a part of the Samsung family and for sharing your experience and feedback with us. Please know your opinion is important and will be shared with our internal teams.
If there's anything we can ever do to help or if you have any product questions, please do not hesitate to reach out to us. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Samsung the TV you need a doctorate to operate.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Samsung television, how ever it is TOO hard to use. I have a masters degree but when I taught I tried to keep everything as simple as I could. This set is just too complicated.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JohnC,
Thank you for your feedback on the user interface of the DU7200 TV. Please know we are always happy to assist you with any questions you may have. You can also learn more about your TV with our step-by-step guides, by going to https://www.samsung.com/us/support/answer/ANS00062199/.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Unusual flaw with a Samsung Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power switch on bottom right of set failed on December 27, 2025. Repair/replacement of this part was not in warranty and would be too expensive to replace/repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulH:
Thank you for sharing your experience with us. Samsung is dedicated to delivering the highest quality product experience, value, and service. Your feedback will be passed along to our product and customer care teams.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please let us know by calling Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Worst TV ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV Feb 28 2025 on day 2 of having it, it stopped working. Best Buy replaced it. One month in it stopped working again. It started turning off randomly. Best buy did nothing and told me to contact Samsung. Samsung sent out a tech who had no idea what was wrong and replaced the the motherboard. Two weeks after the TV stops working and starts turning off randomly. We are barely going to make 3 months and this tv doesnt work and Samsungs solution is just to keep sending out a tech that has no clue why this keeps happening. This TV model is crap! I got two defective tvs !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kathy,
I'm very sorry to hear about your experience with the DU7200 TV. So we can best assist you, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Blue Hue on screen!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had a blue hue on the screen... Returned it already!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
It’s unfortunate to hear of the issues that have caused you to return your DU7200 TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Best of luck to any one buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was supposed to be delivered 3 days after buying but then was told it was going to be "maybe" 30 days bc best buy and their warehouse are separate silos and don't work w one another. What a hot mess had to take a drive to eugene and had no problem picking up in store , yet online tried sending 5 times from Canada and Washington. Sad sad sad this one was
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SadTimes,
I'm sorry to hear about your purchase experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size is great, but with a do-over, I'd spend more money for an OLED. It's a little fuzzy for watching sports
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kamuela,
We appreciate your feedback on your DU7200 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usages, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Not that good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not so good. Wold not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jmonty,
Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Disappointed in purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed with the picture definition of the tv. I thought the picture would be hi-def and show a clearer picture. I would not recommend this tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .BarbaraT,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Menu > Settings > All Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Menu > Settings > All Settings > Picture > Picture Mode and choose from Dynamic, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Terrible Wi-Fi card do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash wifi card constantly disconnects and interrupts what we are warching. Apparently Samsung TVs are notorious for this. Samsung and best buy support are garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CyberTech7,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please give us a call so we can schedule a warranty appointment. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor