Customer Ratings & Reviews
- Model:
- UN70DU7200FXZA
- SKU:
- 10187637
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv keeps shutting off and will not power back on... terrible.......... terrible......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed:
It’s unfortunate to hear your DU7200 TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Don’t buy this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product after 15 days TV does not work properly turns in and off by itself
No, I would not recommend this to a friendBrand response from Samsung
Posted .PrasanthA:
It’s unfortunate to hear about your experience with Samsung’s DU7200 TV. Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
We look forward to hearing from you soon.
~Samsung Ambassador
Dont recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned! This was the dumbest smart tv I've ever purched. Nothing worked in sync. It was like playing a nintendo 16 bite... i was starting to wonder if i needed to blow into the bottom of it to make it work right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregS,
Thank you for your feedback on the DU7200 TV. It's unfortunate to hear you were not satisfied with your purchase. Please know your opinion will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Damaged screen. Not enough time to check
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was received damaged but didn't check in time due to move into new home. Lost out of $513.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlbertoS,
I'm very sorry to hear about your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to send it back because the screen was cracked and it didn't work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SephraR,
I'm very sorry to hear that your DU7200 TV was delivered damaged. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get was used and sold as new too in back and got another and that was broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelS,
We appreciate your purchase and are sorry to hear about the issues you experienced. I recommend getting in touch with Best Buy to assist you with an exchange.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv damaged or defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was damaged and i was lied to about return policy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CharlesL,
I'm very sorry to hear about your Best Buy experience. If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Best remote ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy set up! I saw other reviews about the remote. The buttons are small but that is not a problem. All features work fine and after using the remote a couple times it’s easy to find buttons without looking.
I would recommend this to a friendGreat Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Shows a great clear picture. I would recommend this tv.
I would recommend this to a friendTelevision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very awesome and great quality. Awesome picture.
I would recommend this to a friendVP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seamless purchase and pickup. Great picture. No issues.
I would recommend this to a friendNot good for live sporting events
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blurry with live sports. TV blurs with action. Videos have good clarity but if you want it to watch sports, not that good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samantha,
We appreciate your feedback on your DU7200 TV’s picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. Samsung always has great quality.
I would recommend this to a friendHighly recommend this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Easy to set up and great for gaming.
I would recommend this to a friendThe best option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good service and excellent quality. Easy to use and delivery just in time
I would recommend this to a friendRavecave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my stadium theme room very well. Im loving it
I would recommend this to a friend