Customer Ratings & Reviews
- Model:
- UN70U7900FFXZA
- SKU:
- 6639212
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
NEVER AGAIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience EVER as a business owner with Best Buy. I can honestly say I will do everything in my own power to never purchase an item after my last purchase
I would recommend this to a friendBrand response from Samsung
Posted .Hi MaxC,
We're very sorry to hear about your experience. If you have any questions or need help, please call us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~Samsung Advisor
The worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong tv was in the box it was a used tv! I went back and for to Best Buy and had to pick the tv by myself and they won't refund my money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ErickaC,
We're very sorry to hear about your experience and hope you are able to work with Best Buy to resolve this issue. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
CRACKED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and the screen was cracked, returned to Best Buy and received a second one. Got home with the second one and the screen was also cracked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandonD,
We're very sorry you received two cracked TVs and appreciate your patience in having to deal with the hassle of an exchange. If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps dropping the Internet connection. My other TV doesn't so it must be this TV's issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DebraR,
Thank you for sharing your experience with the internet connection on your Samsung U7900 TV. Whether you're using Wi-Fi or a wired (LAN) connection, there are a few steps you can take to help resolve the issue:
1. Power Cycle Your Equipment. Unplug both your TV and router/modem from the wall outlet. Wait at least 30 seconds, then plug them back in and allow both devices to fully restart.
2. Check the Network Status. On your TV, go to: Home > left directional key > Settings > All Settings > Connection > Network > Network Status. This will help determine if the issue lies with the network or the TV.
3. Try a Different Connection Type. If you're using Wi-Fi, try connecting an Ethernet (LAN) cable directly from your router to the TV to test the connection. If you're using a wired connection, try switching to Wi-Fi to see if the issue persists.
4. Reestablish the Network Connection. Go to: Settings > All Settings > Connection > Network > Open Network Settings, and follow the prompts to reconnect to your Wi-Fi or wired network.
5. Update Firmware. Software updates can often resolve network bugs. To check for the latest version: Settings > Support > Software Update > Update Now
If these steps don't resolve the issue, we’d be happy to provide further assistance. Please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat is also available at the ‘Support’ link on our website.
~Samsung Advisor
Quality Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not at all good as per expectations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GhanshyamY,
We appreciate your feedback on the picture quality of Samsung’s U7900 TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~Samsung Advisor
Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work coming out of box, took back was given hassle by 1 store and took to another where they put me in larger one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BreckH,
We're sorry to hear that your U7900 TV did not work out of the box and your return experience was not satisfactory. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Cracked screens
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had two of these delivered. Both had cracked screens.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardB,
We’re sorry to hear your TV arrived damaged. Even with secure packaging, damage can occur during transit if the unit isn’t kept upright or handled properly. If you have not already done so, please reach out to Best Buy directly to assist you with an exchange.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Amazing TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung television is packed with all the features you need. It has a phenomenal display delivering a true ultra high definition. I love the sound quality and overall value for money.
I would recommend this to a friend