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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 248 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-248 of 248 reviews
  • Rated 5 out of 5 stars

    Amazing TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung television is packed with all the features you need. It has a phenomenal display delivering a true ultra high definition. I love the sound quality and overall value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't BEAT the Price!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been eyeing this TV for a while and was pleasantly surprised when the price lowered around Cyber Monday. I snagged my opportunity. The delivery even allowed for weekdays and tracking. 10/10 purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    having an 'olympic' moment with Best Buy & Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am watching the 'olympics' right now. thanks to Samsung & Best Buy, I am having an 'olympic' moment for the moment! thank you Best Buy! I 'love' this Samsung. Aloha!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, delivery & installation. Very knowledgeable & efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the value, this is a great tv. It isn't the top of the line, but for our use it works perfectly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too few ports

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this TV in the middle of December. Took about two months to come into the store. Went to set it up only to realize it doesn't have an optical input for my soundbar. Only has one regular HDMI and one earc HDMI. Plugged soundbar into the earc port only to find out the sounbar isn't compatible. So had to use Have a Blu-ray player to go into the second earcHDMI port. Now this leaves no port available or my ROKU(which technically I don't need on a smart TV) and no port for a game console. I can't imagine it would have cost Samsung more than a few dollars to at least include an optical port and a third HDMI. My fault for not checking all the specs, but I've never had a TV with only two ports. I've only owned Samsung TV's.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Fred,

      We appreciate your feedback. If you would like any help troubleshooting the eARC connection or if you have any questions, please do not hesitate to reach out to us. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really cant review the TV because I'm still waiting for it. I was promised delivery on January 20th but got back ordered. I wasn't told until the date of delivery

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RLOpez,

      We’re sorry to hear you haven’t received your TV yet. For delivery-related concerns, we recommend following up directly with Best Buy for assistance. We hope the issue is resolved quickly.

      Once you receive your TV, if you have any questions about setup or usage, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Best Buy is a joke!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received 2 of these tvs over the last 2 months. Both were cracked! The 3rd was due last week and the day of delivery it was canceled until February 10th without a reason. A Black Friday purchase turned into a nightmare. The Geek square was great, Best Buy after 2/12 months is non responsive. They rely on computer responses and no live people.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JDpocasset,

      Thank you for reaching out to us. I'm very sorry to hear about your experience receiving two cracked TVs and having your delivery cancelled. Please get in touch with your local Best Buy to assist you. I hope they are able to quickly reschedule your TV delivery.

      If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung