Customer Ratings & Reviews
- Model:
- UN75RU9000FXZA
- SKU:
- 6408871
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the 75" Class 9 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising the excellent sound and visual experience. The TV's user-friendly design and easy setup process are also highly appreciated, making it simple for users to enjoy their entertainment. While there are no significant negative aspects mentioned, some customers would have preferred additional connectivity options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Hooked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality it’s big screen the prices are very higher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Markacadeey:
Thank you for purchasing the Samsung TU9000 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
In enjoying it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After replacing the first one that was delivered this TV have preformed well.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took some time to figure out how to set it up with multiple devices.
I would recommend this to a friendGreat value.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The blacks could be darker, but the UI beats anything else out there.
I would recommend this to a friendBest Buy support won't help if/when this tv breaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV, loved it, until 1 month in and it just shows a black line down the center and across the bottom. Best Buy won't work with me at all for it cause I apparently didn't buy the protection plan. I thought I did. I spent $1399 now this tv is listed at $999. 1 MONTH later. They won't help at all. Best Buy's customer service and desire to keep customer's happy is a 0.
No, I would not recommend this to a friendLack of picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture could be better. Samsung quality is not what it was once in the industry.
No, I would not recommend this to a friendSync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouths do not move in sync with the sound. It drives me crazy.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stopped working within 3 weeks of purchase. It was brand new not open box. Contacted Samsung warranty, took them a week and a half to come and inspect it and now waiting another week for the replacement part.
No, I would not recommend this to a friendSamsung Warranty is Terrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Purchased Nov.20. Tv went through the power cycle and when I finally got it to stop I was greeted with a thin black horizontal line across the tv. Contacted Samsung and they stated no service centers were in my area. Said I was eligible for store credit. Great except I purchased the tv on sale and it is now $300 more and sold out. So if I want the exact same tv which was less than 6 months old, I have to fork over more money. Guess it doesn’t pay to be smart and purchase things on sale. Turns out even at that price it isn’t worth the money.
No, I would not recommend this to a friend- Pros mentioned:Tv quality
Awesome Samsung TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this 75 inch Samsung TV for almost 4 years and had only one manufacturer defect and it was covered under warranty & repaired without any hassles. But for four years, this has been an amazing TV! Very happy with its quality and durability so far. Long time history of Samsung HDTVs owner here.
I would recommend this to a friend Sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the tv for three months and it won't turn on now. Still waiting to hear from Samsung on this issue.
No, I would not recommend this to a friendBad Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One year it worked, now it has one line and dead pixels
No, I would not recommend this to a friend- Pros mentioned:Picture quality
5 stars!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV…..love the Samsung platform! Great picture and sound quality!
I would recommend this to a friend - Pros mentioned:Picture quality
Best TV to have in 2020
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV and loving it.Sound and picture quality is excellent
I would recommend this to a friendBrand response from Samsung
Posted .Pluto,
I am glad to see that you are enjoying the spectacular image quality of the new Samsung RU9000 Crystal UHD Smart TV.
Our innovative Dynamic Crystal Display technology enables the RU9000 TV to deliver vivid, true-to-life images with Millions of additional shades of color.
Powered by our proprietary Crystal Processor 4K, your TV optimizes everything you watch into stunning 4K.
Real Game Enhancer helps prevent tearing and stuttering, giving you smooth, lifelike visuals along with cinematic sound.
Motion Rate 240 minimizes motion blur on screen, so actioned-packed movies and sports stay smooth and crisp.
The intuitive Smart TV interface brings you the best entertainment experience with Bixby voice assistance, next-gen apps, and ease of use.
Enjoy your favorite content through virtual channels offered by our TV Plus.
Use the sleek and slim OneRemote to automatically detect and control all compatible connected devices and content.
Should you have questions about any of the features or need assistance with usage, simply call us at 1-800-SAMSUNG.
You can also contact us via LiveChat or email: http://www.samsung.com/us/support/contact
…or reach us by Facebook Messenger: https://www.facebook.com/samsungsupport
…or Twitter: https://twitter.com/SamsungSupport
to optimize your product experience, we encourage you to register your new Samsung TV to optimize your product experience at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung.
-Samsung Ambassador
Flawed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this, tv has issues with sound and interface. Advertising built in to the interface lags the TV. Sound out on digital or hdmi is braking up on scene change so you always lose 5-6 words if there is no background sound, Contacting Samsung and they will just give you the runaround until your 2 weeks is out so you cant replace it any more at Best Buy. Samsung always says we will get back to you in up to 3 days but they never do. Buy stuff on Amazon so you can at least return it if it's defective Best Buy refuses to accept returns. (there is always some reason they cant take it back) and now I have expensive TV that lags and brakes sound, good for trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ivan,
Thank you for sharingr your thoughts on this Samsung RU9000 UHD Smart TV.
I am sorry that you are not happy with the experience.
If the audio drops out issue happens when connected via HDMI, the HDMI cable is most likely the cause.
We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
We do apologize for the delay with your service inquirry. Our Samsung Customer Care team work hard to make sure we will call back as soon as possible.
Please contact us again and reference your service ticket number so that we can make it right for you.
We can be reached via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
We look forward to hearing from you soon.
-Samsung Ambassador