Customer Ratings & Reviews
- Model:
- UN75CU7000FXZA
- SKU:
- 6537373
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 75” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023) for its excellent picture quality, ease of use, and attractive price. Many appreciate the vibrant colors and large screen size, perfect for movie nights. However, some users find the remote control somewhat confusing and the volume could be improved. A few customers also noted that the refresh rate is not as high as some competing models.
This summary was generated by AI based on customer reviews.
75" class CU7000 crystal HUD 4K not good,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is not clear when I watch YouTube. I have a 55 or 65 " Samsung it has perfect picture resolution you can see everything so clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbdoD,
Thank you for sharing your thoughts on your CU7000 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Poor picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uneven light distribution made the picture unpleasant to watch so I returned it to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LarryF,
We appreciate you sharing your experience with Samsung’s CU7000 and detailing why you decided to replace it. Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be glad to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Audio fee back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the type of TV .. Only thing is the sound quality isn’t the best.This Tv works best with a sound bar.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nessa,
Thank you for sharing your thoughts regarding the CU7000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at -800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
WiFi Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded Paramount+ and MAX. Apps will not stay connected. Screen freezes and drops. Apps work on Verizon TV and Firestick.SamsungTV Plus works fine. All devices on same network. TV is less than a month old. Installer stated that this is lower end model and has potentially lower quality WiFi components.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bandito,
We appreciate your feedback on the Samsung CU7000 TV. I'm sorry to hear you are experiencing issues with your TV freezing. I have a few troubleshooting tips for you to try to resolve these issues.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
It’s okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine but not the best for streaming or live sports as it will get blurry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Truth,
We appreciate your feedback on your CU7000 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung Crystal TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced! Had to add many channels. POOR sound quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LisaW,
We appreciate your feedback on the Samsung CU7000 TV. Please know you can disable the free channels Samsung offers via Samsung TV Plus. Should you want to disable TV Plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option allows you to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Regarding the sound, you can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bad Delivery services
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it last week. They delivered it today, and one driver brought it to my apt; this is a big box and needed to be two people. One skinny guy who was struggling with it the entire time. He bangs it on the walls, the easement above the stairs, goes to lower it off his shoulder, and drops it at least a foot onto my porch, "bang," and then looks at me and says, its ok. I didn't waste my time even opening it. I loaded it into my truck and returned it to the store. Getting this type of service from Best Buy isn't very reassuring. But I can't blame them. It was the dipstick independent contractor who delivered it. So I took it back and bought the 85" and took it home myself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DarrykC,
I'm very sorry to hear about your delivery experience. We appreciate your feedback and recommend that you share it with your local Best Buy as well. If you ever have questions or need help with your CU7000 TV, please do not hesitate to reach out to us. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Dull viewing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not clear and bright like the one in the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VanessaW,
It’s unfortunate you’re not fully satisfied with the brightness of your CU7000 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Will mention the sound quality is not good.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is in good shape but the option on the menu is limited like ajust color, program
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sadsadsad,
Thank you for your purchase and for providing feedback on the CU7000 TV's settings. Please know there are several ways to adjust the sound and picture on your TV.
To adjust the picture on your TV, go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode. As well as customizing the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Poor Quality Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not as good as it should be. Limited apps installed in it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NaqibAT,
Thank you for your purchase and feedback on the sound quality of the CU7000 TV. I recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Getting FRUSTRATED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll Change this once I actually see my TV maybe one of these weeks seeing how the delivery date was cancelled on me (March 11th)... I still can't seem to get a straight answer as to WHY even though I called several times and kept getting transferred here and there. I ordered the ITEM March 1st. Now my New Date is March 18th. I work night shift so all this having to change dates staying up kinda crappy. That 400$ gift card would look mighty nice or instead of a open box TV I bought send a brand new one never been open..... JUST SAYING
I would recommend this to a friendBrand response from Samsung
Posted .Hi JasonA,
I'm very sorry you are experiencing issues with your delivery date. I recommend getting in touch with your local Best Buy to best assist you.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not vivid as i had hoped. Moderately priced but not the quality I thought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Great,
Thank you for sharing your thoughts on the picture quality of your CU7000 TV. In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if your picture is not to your liking.
You can go to Home > Settings > All Settings> Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Minor technical issues but good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv repeatedly disconnects from wifi. Having reset network settings in tv to reconnect
I would recommend this to a friendBrand response from Samsung
Posted .Hi ScottL,
Thank you for your purchase and for letting us know about your experience with the Wi-fi on the CU7000 TV. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know how the TV actually is. I will update when i do. As far as service we received excellent service in the store. We scheduled our installation and checked 3 times because our installation date was July 4th. We were assured it would happed. I wasnt going to do it then but as far out as we would have to i agreed to July 4th even though it is a national holiday and our wedding anniversary and we had plans. Fast forward to the week before installation i get two calls confirming installation then on day 3 get a call to cancel installation on July 4th because it is a holiday. So much for our anniversary plans that couldnt be remade because everything was booked for July 4th. We cannot match up dates that we are off at this point. I will be canceling my total tech membership and shopping elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joyce,
Thank you for taking the time to write a review about your experience with Total Tech delivery. I do recommend reaching out to your local Best Buy, where you made your purchase. If there's anything we can do to help you, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not good picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s blurry at times not a good picture there’s tracer swing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BriBri,
We appreciate your feedback on the CU7000 TV's image quality. I believe what you are describing is a feature called Auto Motion Plus, which eliminates ghosting and blurring that occurs from fast-moving images. These motion smoothing settings look great on live TVs, like sporting events or parades, which are filmed at 30 frames per second. Most movies, however, are filmed at 24 frames per second and are not intended to be viewed with these features. When turned on, this causes the dreaded soap opera effect.
To Change Motion smoothing settings on your TV:
Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings).
1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched.
2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom.
If you select Custom, three additional options are available:
• Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
• Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
• LED Clear Motion: This option allows you to configure the LED backlight to sharpen fast-moving images. Select to turn On or Off.
If you continue to have issues, please contact Samsung Customer Support so we can further troubleshoot the issue. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Antena plug does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.T.v. antena plug does not work,cant see local channels.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Ernesto,
Thank you for providing feedback on the CU7000 TV. Please know that the CU7000 TV does have a built-in tuner, but you need to connect a stand-alone antenna to be able to access local channels.
To set up your local channels, please follow these steps:
1) Make sure your Antenna or Cable box is set up, and then connect it to the TV vis the ANT IN.
2) Go to Source> TV
3) Press Setting> All Settings> Broadcasting> Auto Program
4) Start to begin Auto-Programming, and then select either Air, Cable, or Both
5) Your TV will begin to scan for channels. After it's done, select Close to finish
If you have done the above and are still having issues, please know we are here to help. Please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Awful quality and service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 75” 14 months ago. Tv currently has dark spots in multiple locations. Customer service was terrible. I was told i need to purchase a new $700 panel and that my first mistake was purchasing a samsung. Completely let down by best buy and samsung, 2 companies i will never support again.
No, I would not recommend this to a friendThe sound does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV 3 weeks ago and now the sound does not work I was told by your customer service that because I did not purchase an extended warranty that you guys will not take it back so now I have a broken 75 inch TV that only lasted Me 3 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JosephC,
I'm sorry that the sound on your Samsung 75" CU7000 TV is not working. Please know we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Cu7000
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.been waiting to have my television resolved for over 2 months its finally aupposed to be resolved today between 12:30 -and 4 but it been a nightmare in-between ive spoken to atleast 15 customer service reps the response is always inconsistent ive never felt like a prisoner of a purchase until this horrible the tv for the price is just ok its cheaply produced which is just the beginning of the problem there was frame separation overall concerning but the picture isnt bad doesn't help its not great either id recommend it depending on where the recommendation is going
I would recommend this to a friendBrand response from Samsung
Posted .Hi JustinT,
I'm very sorry to hear about your experience with the Samsung CU7000 TV having issues. We appreciate your patience in having to deal with the hassle of service. If you need more help, please know we are here for you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor