Customer Ratings & Reviews
- Model:
- UN75CU7000FXZA
- SKU:
- 6537373
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 75” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023) for its excellent picture quality, ease of use, and attractive price. Many appreciate the vibrant colors and large screen size, perfect for movie nights. However, some users find the remote control somewhat confusing and the volume could be improved. A few customers also noted that the refresh rate is not as high as some competing models.
This summary was generated by AI based on customer reviews.
Worst Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting on my TV, I have not received the TV, been calling Best Buy and they are giving me the run around saying someone will call me back, extremely disappointed with Best Buy and the customer service team, they are very rude and no help at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AwaS,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two attempts to redeliver because of a broken TV on first delivery, this driver pulled off because they did not want to wait for us to bring TV out of basement. He refused to help and refused to wait. Once we received a replacement TV, the TV is working properly
I would recommend this to a friendSamsung lasted 9 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 10 days. Set up is complicated and Samsung is pushing sales of other items. Samsung requires an account and wants long passwords and 3 part verifications to “protect” your information which they should not be asking for. Samsung is not quality. Tv no longer works and I am not regretting hanging it on the wall. My last TV last 12 years. This one 9 days. Save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TroyB,
I'm very sorry to hear that your CU7000 TV stopped working after nine days. Please know that we take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Got It Broken....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken When I Got It. Half Of Screen Was Broke With Lines. But You Know Whats Funny? I Use To Think When A Person Receive A Item That Was Broke....I Always Thought It Doesnt Deserve A 1 Star. It Could Still Be A Top Notch Item...You Just Hsppened To Receive A Broken One....The Item Itself Could Still Be Good When It Works Right? And Here I Am Doing Just That Giving It 1 Star lol. Ive Seen People Say Its A Bad TV Tho. Nit Too Good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RodSMFunk,
I'm very sorry to hear that you received a CU7000 TV with display issues. I recommend reaching out to the local Best Buy where you made your purchase.
If you need assistance with a replacement TV, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the tv less than 2 years ago and im already getting shadowing on the screen.
No, I would not recommend this to a friendBEWARE OF SERVICE PLAN SCAM!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never shop at Best Buy again. DO NOT PURCHASE ANY BEST BUY SERVICE PLANS or SAMSUNG TV's. The TV stopped working after less than six-months and neither Bets Buy or Samsung will stand behind the products they sell.
No, I would not recommend this to a friendTv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the quality and the control button on located on the bottom of tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MiguelB,
Thank you for your feedback on the CU7000 TV. I'm sorry to hear that you are disappointed with the quality. Please know there are several settings available for you to adjust the picture and sound quality, depending on what you are not satisfied with.
To adjust the picture quality, go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage. Or to adjust the sound on your TV, go to Settings > All Settings> Sound > Sound Mode.
If you’d like help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good picture quality It’s the same as our old tv We thought it will be better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lili,
We appreciate you sharing your experience with the CU7000 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Defective Product Not Built to Last
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV got defective horizontal lines across the screen less than 6 months into use. Don't buy it as then you have to deal with terrible Samsung customer service to get an
No, I would not recommend this to a friendTv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was having problems from the first day that I got it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shoeking,
Thank you for letting us know that you have been experiencing issues with your Samsung 75" CU7000 TV since you first purchased it. Please give us the chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It works only for a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 15 months the screen got black. Don’t soent too much money. Unfortunately, there is inky 1 year warranty and repair is more than actual price.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality, tried to make adjustments but to avail
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LanderW,
Thank you for sharing your thoughts on the picture quality of your CU7000 TV. In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if your picture is not to your liking.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Sound problem!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.image quality is poor. The quality is poor even at high resolution. There is a sound problem, normally it can only be heard at 70% volume! I understood properly now ! Why did the sales staff ask me if I wanted to buy a soundbar when I bought this TV?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi IIhanC,
I’m sorry to hear that your experience with Samsung’s CU7000 TV has fallen short of your expectations. Your feedback is very important to us and will be shared with our internal product team. There are various settings available that may improve the image and audio issues you are experiencing.
Please know the TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
In regards to low volume, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
does not connect to internet.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of now it is total disaster: the TV does not remember the wireless password, and the screen mirroring mirrors only the sound not the picture. My 10 year old TV connected to the same internet from the same spot, and remembered the password all the time. As of now I am annoyed and unhappy. Will update review when the problem is resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JJJB,
I'm sorry to hear about your experience with the CU7000 TV not connecting to the internet. When you are experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router, so there are no obstacles between your TV and the router
If you continue to have issues, please give us a call so we can better support you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and it's just past the 15 day return window and now it has a black vertical line on the screen and I am told I can't return it. Waste of money.
No, I would not recommend this to a friendOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound isn't ideal but it is an okay TV not my favorite.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MorganG,
Thank you for sharing your thoughts regarding the CU7000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws that came with the TV in the back didn’t fit at all. Had to go. To Home Depot to get the right ones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndiJ,
Thank you for purchasing the Samsung CU7000 TV. We appreciate you sharing your experience with your TV installation.
Please know that we do not include wall mount screws because not every wall will require the same type of screw. It is likely, the screws included were for the TV stand. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Garza
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not great, and started glitching when using the apps. Less than 30 days old, but more than 15 so i cant return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ares2107,
We appreciate you sharing your experience with the CU7000 TV. Please know we are to help.
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
To adjust the image on your screen, go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sucks, pictures suck trash dont buy this tv poor design
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JonnR,
It’s unfortunate to hear you’re not fully satisfied with your CU7000 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was cracked after opening and they won’t let me return Since it’s been past 15 days. Ridiculous
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Destiny,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. So we can better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor