Customer Ratings & Reviews

Hi MarielaM,

I'm very sorry to hear that your CU7000 TV has given you some problems. Please know we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi IsaacS,

It’s unfortunate to hear you’re not fully satisfied with the image quality of your CU8000 TV. Below are a few settings that I recommend adjusting:

First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.

Next, there are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:

1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

For sound adjustments, go to Settings> All Settings> Sound.

I hope these tips help you enjoy your new product.

You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi Bartle,

Please know you are leaving a review for the CU8000 TV, not the service provided by Best Buy. I recommend providing this feedback directly to Best Buy. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~Samsung Advisor

Hi Bobby,

I'm very sorry to hear that you received a CU8000 TV without remote or power cable. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi SandraS,

Thank you for your feedback on the CU8000 TV. I'm sorry to hear you experienced issues updating the Firmware. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.

If you ever have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

Thanks for being a part of the Samsung family!

~Samsung Advisor

AnthonyR,

I’m sorry to hear the picture quality of Samsung’s CU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams. Please know that there are multiple sound settings available on the CU8000, such as Expert Settings and various Picture Modes, which could have been adjusted to your personal preferences.

Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

We hope to regain you as a customer in the future.

~Samsung Advisor

Hi Eddie,

Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:

First, please remove the batteries from your remote and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.

Next, Check if the remote is sending an IR signal.Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.

If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then your remote will need replaced.

If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi DianaB,

It’s unfortunate to hear you’re not fully satisfied with your CU8000 TV’s image quality. Below are a few settings that I recommend adjusting:

Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:

1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi GaroK,

Thank you for sharing your thoughts on your CU8000 TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.

Here are some tips to help improve picture clarity:

1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
7) Finally, ensure your Firmware is up to date. Go to Settings> Support> Software Update.

Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~Samsung Advisor

Hi Scott,

We appreciate your feedback on the CU8000 TV's user interface; please know it will be shared with our internal teams. If there's ever anything we can do for you, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

Thanks for being a part of the Samsung family!

~ Samsung Advisor