Customer Ratings & Reviews
- Model:
- UN75DU6900FXZA
- SKU:
- 6584870
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 75” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) for its exceptional picture quality and ease of use. Many appreciate the vibrant colors and the TV's value for its price. However, some users point to limitations in the number of available ports and occasional issues with the remote control's responsiveness.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really good bought it to watch a soccer game
I would recommend this to a friendBest Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent screen for video games and movies. Easy purchase with the best buy price. Very affordable.
I would recommend this to a friendAlright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality lacks and bulbs are going out after two months of usage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tvman,
Thank you for reaching out to us regarding the screen quality of your DU6900 TV. So we can better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Overall great tv!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great the payment plan made it super simple and easy to get paid for!
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv great took a month to get it though because of the third party installers
I would recommend this to a friendNot too bad for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price but a little too dark, needs more brightness.
I would recommend this to a friendBlurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture doesn’t show right at times. It’s blurry in and out sometimes. Will be reach out to best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .LatriceW,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
My tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not big enough for what I paid I was able to take it back and get the bigger one for a better price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tabby,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Cons mentioned:Port count
Not happy with new Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for low cost. Everything must be done wireless. Only two rear cable connections. Fought it for a couple days and returned for a more expensive LG. Very happy now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MLM191145,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Hardware failure in first 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 months in and have a hardware failure that is apparently pretty common for this kind of tv. Now need a new tv as the repairs to the hardware are more costly than buying new. Very frustrating
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoshuaL,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Garbage TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage only had the TV for a year and half and it no longer works and this TV is in our game room so it doesn't get used a lot. DO NOT BUY THIS TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarlaC,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV on July 30th and tried to put it up 3 weeks later and the screen was broke! Called Best Buy and were told it was past the 2 week period for returns and referred us to Samsung. Well that was a bust..their policy is 5 days after purchase to return. They offered to fix it for nearly $600. We trashed it and bought a different brand. Big waste of money. We were not reminded of the return policy nor did we read the fine print. Lesson learned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BonnieL,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
New tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for range price,fast deliveries as well...
I would recommend this to a friendBrand response from Samsung
Posted .AndiX,
Thanks for reviewing Samsung’s DU6900 TV. If you’re experiencing specific issues which prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Jit twin
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3/5 wouldn' change a thing walking in store wit my jit And said DANG twin dat a good tv
I would recommend this to a friendBrand response from Samsung
Posted .Swag,
We appreciate you choosing Samsung. With the DU6900 TV you get a clearer picture for more of your shows and videos. The 4K Upscaling transforms each pixel for improved content.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Dysfunctional remote control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control is not user friendly. When increasing the volume control the TV mute every time between a volume increase
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeloresG,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Internal Electronic Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and visual won't sync. Impossible to add soundbar. Only 2 HDMI and the "ARCHDMI" appears to be faulty. I've owned a Samsung 55" for 15 years that operates flawlessly. I purchased the 75" to replace a 75" LG that I thought would give a better picture as a retirement gift to myself. Should've kept the LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .RonaldL,
Thank you for purchasing the Samsung DU6900 TV. To address the audio delay, you may want to try the Audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
To activate this feature, go to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > set to Pass-Through.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you’d like more help, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung 75 inch tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv until screen went out after 5 times of use they came out twice already and still not fixed. Jesus samsung just replace the tv already cost more to keep sending techs out. Unbelievable
No, I would not recommend this to a friendBrand response from Samsung
Posted .John,
It’s unfortunate to hear about your experience with Samsung’s DU6950 TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Pro
Samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is to complicated and you can’t download certain apps I’m not happy with this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Truth,
We appreciate your feedback on the user-friendliness of the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
It could have been better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay , I think the Sony Bravia is better, sound quality of picture.
I would recommend this to a friendBrand response from Samsung
Posted .Hi FeliciaC,
We appreciate your feedback on the Samsung DU6900 TV's picture and sound quality. I have a few recommendations that may improve your visual experience:
. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Cons mentioned:Remote control
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage absolute garbage, worst tv I’ve ever owned. Remote barely works was difficult to set up and get it working. No more Samsung products for me!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Homebody,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro