Customer Ratings & Reviews
- Model:
- UN75DU6900FXZA
- SKU:
- 6584870
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 75” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) for its exceptional picture quality and ease of use. Many appreciate the vibrant colors and the TV's value for its price. However, some users point to limitations in the number of available ports and occasional issues with the remote control's responsiveness.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage absolute garbage, worst tv I’ve ever owned. Remote barely works was difficult to set up and get it working. No more Samsung products for me!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Homebody,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Don’t be fooled by the price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fragile. Easily broken when best brought it in. Had to wait almost a week for them to take it back. Plus another week for a refund. Decided to buy another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MohammadA,
Thank you for your feedback on the design of the DU6900 TV. We are sorry that your TV was damaged upon delivery and setup, and we appreciate your patience in dealing with the hassle of an exchange.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get this. Why am I being charged? I have not gotten this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Benjamin,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Port count
Crappy reception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 hdmi ports, picture quality watching sports is terrible. Would not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .CraigJ,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time.
For additional help with settings, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Black Screen of Death
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Black screen of death" in 10 days. Thank you BestBuy for making the return an easy process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alexander,
Thank you for sharing your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
- Pros mentioned:Ease of use, Picture qualityCons mentioned:Port count
Samsung UHD 4K DU6900 75” Goodness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture and sound. I was at a crossroads between this model and the DU7200. The store had both and looking at them side by side, they are identical. 7200 is grey and 6900 is black. The only difference is that the 7200 had more inputs. I believe one more HDMI port. Not worth $100 more than the 6900. They are identical. The picture, sound, aesthetics, ease of use and quality is hands down fantastic! I am very happy with the DU6900.
I would recommend this to a friend Samsung - 75” Class DU6900 Series Crystal UHD 4K S
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv doesn’t connect to any network, it doesn’t track any wifi
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FelipeB,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi not connecting to your TV.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Do not buy this tv. Remote control issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible remote function. Intermittent success just trying to get remote to function
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shopped,
We appreciate your review of the DU7200 TV and feedback on your experience using the remote control. When using the remote, please ensure there is a clear line of sight between the remote and the IR sensor, which is located below the Samsung logo on the left side of the TV. You may also want to exchange the batteries. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Listen to the reviews!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Tv, its got nice picture and all, but after having this for only 24 hours I have had a pain dealing with it. It will not connect to internet, ive tried absolutely everything and no matter what i cant cinnect with the wifi, the only way i was able to sign it was because I ran an ethernet cable across my living room to plug it in. Horrible experience in that department. I hope your patient, cause every single time you push the button it takes a minimum of 2 seconds to register your input, I feel like we have come a long way in technology to still have this be such an issue. All in all for what its worth its a half decent tv, but I wish to took bigger heed to the warnings of the low reviews.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Elijah,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
- Pros mentioned:Picture quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Even better than I expected. When it was first installed and the picture came on, it made is feel so much like we were in the picture, the installer actually reached towards the TV because it seemed like it was falling off the wall. It was just the picture. Highly recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
75 inch samsung uhd tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture quality for the price cant complain.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture. Easy to use features Loud build in speakers
I would recommend this to a friend - Pros mentioned:Picture quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture excellent customer service great quality
I would recommend this to a friend Othella’s Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s arrived the schedule time. The packaging is very good. No damages were applied to the TV. My family and I enjoys watching TV even more now with the variety of options available and the clarity from our Samsung TV
I would recommend this to a friendSamsung 72” TV Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was excellent and punctual. The delivery driver informed me of their arrival time, and they went above and beyond to deliver the TV upstairs without any hesitation or issues. They were incredibly respectful and helpful throughout the process. Thank you Francisco & Andres!
I would recommend this to a friendHome TV Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at a new tv for our house we are moving into. This tv we purchased was perfect for our needs and within our spending budget
I would recommend this to a friendGood tv for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv for this price,absolutely loved the purchase.sound could be little better but managable
I would recommend this to a friend- Pros mentioned:Picture quality
My new tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quantity Samsung 75" tv Best buy gives u the lowest price available ! And excellent services
I would recommend this to a friend Perfect TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad TV so far. Just a little too updated for me at first but i figured it out.
I would recommend this to a friend- Pros mentioned:Picture quality
Great tv picture.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv picture for the price. I have had many samsung tv's and never had any issue. Highly recommend.
I would recommend this to a friend