Customer Ratings & Reviews
- Model:
- UN75DU6950FXZA
- SKU:
- 6594898
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 75” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024)'s exceptional picture quality, ease of setup, and its size. Many also appreciate the value for the price and the lightweight design, making it easy to install. However, some customers expressed concerns about the limited number of HDMI ports and the size of the remote control.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new tv and has so many issues turns off randomly doesn’t turn on sometimes
No, I would not recommend this to a friendBrand response from Samsung
Posted .RafaelB,
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > All Settings> General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- Settings > All Settings> General > Power and Energy Saving > Auto Power Off
- Settings > All Settings> General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Bait and switch offer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product as part of a buy tv get smaller tv free. Best Buy cancelled the free tv with no notification. Will not buy from Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrinB,
Please know you are leaving a review for the DU6950 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Worst tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv turns off and on every second.. came crack! Worst purchase regret it so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .LaqueenB,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
I’m also sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Do not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thia TV does not have an optical outlet so it is useless with my Sonos soundbar. Will be returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cjwmlps,
Thank you for choosing the Samsung DU6950 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6950 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have this returned 2x’s as the tv didn’t work. Now we are just being refunded and will look at a different brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeannH,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Bad tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Tv freezes all the time, unfortunately we bought opened box. No wonder it was returned before.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JavierA,
Thank you for letting us know about the issues you are having with your DU6950 TV freezing. We ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Don't waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 10 yr old tv has a better picture. Sound is like being in a tin can. Don't waste your money on this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeffJ,
We appreciate you sharing your experience with the DU6950 TV. Your feedback regarding image and sound quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Worst experience ever with BB.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I've ever had with BB. Customer Services HERE is the worst. No one individual would help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidT,
Please know you are leaving a review for the DU6950 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Audio problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is horrible on it. I can't even adjust the bass or treble. It doesn't make any difference when I do try to adjust them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PamelaG,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Better skip this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the product. Just returned the same day i mounted. No sound quality no picture quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .RamG,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken.. spidered from top corner looked fine after delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sabreena,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Not crystal clear for sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must have got a dud because the quality is horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .TiffanyH,
We appreciate you sharing your experience with the DU6950 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was broken when I received it and I had to contact Samsung to fix a supposed to be new television
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielleH,
Thank you for purchasing the Samsung DU6950 TV and for bringing your concerns to our attention. Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Crap tv don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ive ever owned. Its always trying to update which interrupts my shows. I would not buy this. Garbage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nunuabus,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6950 TV. Your feedback is important to us and will be shared with our product teams.
While we recommend having auto-updates enabled, you can turn this off. Go to Settings> Support> Software Update> then deselect Auto Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Crappy for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always turns off randomly doesn’t load stays frozen
No, I would not recommend this to a friendBrand response from Samsung
Posted .VanessaG,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
The TV's image and sound were not good at all.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry to say that it was a very bad TV, the sound was not good at all and the image was very bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .huseyingokcek,
We appreciate you sharing your experience with the DU6950 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
For further assistance with settings adjustments, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Review of tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While streaming a show it will freeze and tv will reboot (turn off and on )
No, I would not recommend this to a friendBrand response from Samsung
Posted .Smoothie,
Thank you for letting us know about the issues you are having with your DU6950 TV freezing and rebooting. Please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Audio horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio coming out of the soeakers sounds like if you were under the water. I returned it and got the next version
No, I would not recommend this to a friendBrand response from Samsung
Posted .Melanie,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever have questions or need help with settings, setup, or features on a Samsung TV, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Don't buy this TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this TV. I used only 2 weeks. TV power is off after 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .dongja0505,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Slow as heck, do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but barely, its extremely slow and not very responsive
No, I would not recommend this to a friendBrand response from Samsung
Posted .DillonD,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro