Customer Ratings & Reviews
- Model:
- UN75DU6950FXZA
- SKU:
- 6594898
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 75” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024)'s exceptional picture quality, ease of setup, and its size. Many also appreciate the value for the price and the lightweight design, making it easy to install. However, some customers expressed concerns about the limited number of HDMI ports and the size of the remote control.
This summary was generated by AI based on customer reviews.
Sound Is Horrible!! Do not waste your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV sitting on the floor at BB on Blackfriday may look look like a sweet deal being a whopping 75” however BE WARNED!! The TV speakers are so cheap, if there is even 2 speakers in the back of this TV , maybe just 1 .. it sounds like your listening to a tin can!! You ears immediately notice how bad it is , not normal! We tried all the settings and EQ and it did nothing to help.. We bought it and within an hour returned it for the comparable LG which blows the samsung away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris,
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Pro
Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought a Samsung 75 in TV from the BBY Outlet on Monday for delivery on Thursday. Set home all day waiting, at around 2:30pm got a txt that delivery on way, be there at 3:30 pm. 4pm I start calling BBY only to find out my order was cancelled because they were calling a number that I used more than 5 years ago. I gave these people my new number over 10 times. After calling they not only cancelled delivery, but I found out they have changed delivery date to the next week. What the f..k bby? So, I cancelled the TV that I wanted so bad. This is not the 1st time I have paid Best Buy for something and got screwed. I couldn't even cancel the tv on the phone. Now, I got to go into the store to cancel. Im not Buying another thing from them and Im cutting up my credit card. I am Peed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jmoe,
Please know you are leaving a review for the DU6950 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this model 2 weeks later power light flashing and clicking noise even when tv was turned off best buy would not return cause was one day past reurn policy Samsung came out replaced the board and same thing i was told not to use the tv untill they came back out one week so they came back out with a new screen and board and the screen was completely shattered so spoke with Samsung again and they are going to come back out a third time will never buy Samsung products or recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nicholas,
I am very sorry that you experienced issues with your DU6950 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Line on screen within 6 months/ Slow "smart" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within the first 6 months i got dead pixels and a line across the bottom of the TV screen. Prior to that, any scenes that were dark in color looked awful and movement on the screen left a trail behind. The menu is HORRIBLE. It's slow and unresponsive. The PS5 is autodetected but then TV stops showing the PS5 and says its not connected. So you have turn off the autodetect or whatever nonsense it is in order to get it to appear on the screen. Do not buy this TV. Let's say I just got a bad one, do you want to risk getting a bad one too? Avoid at all costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Carmen,
I’m sorry that you’re experiencing screen abnormalities on your DU6950 TV. Please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
This will require service if this occurs on all sources and the picture test.
To remove the soap opera effect, you'll want to change Motion smoothing settings on your TV:
Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings).
1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched.
2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom.
If you select Custom, three additional options are available:
• Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
• Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
• LED Clear Motion: This option allows you to configure the LED backlight to sharpen fast-moving images. Select to turn On or Off.
Next, If the colors on your TV too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings. For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
To ensure your TV is operating as fast as possible, please ensure you've got the latest firmware version installed on your DU6950 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Please know that Samsung has a dedicated service team ready to assist with any questions or concerns. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Looks great but dip in quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive bought samsung tvs for the last 17 years and this is the first TV I've had issues with. Tv randomly shuts off or switches to different channels when it feels like it. Also makes a clicking sound long after it's been turned off
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnthonyS,
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > All Settings> General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- Settings > All Settings> General > Power and Energy Saving > Auto Power Off
- Settings > All Settings> General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Tv not the right size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 75 inch TV and thought everything was great because when it came in the box said 75” but when I measured the TV, it was 66 inch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jabez2k,
Thank you for sharing your experience with the DU6950 TV. Please know that televisions are measured diagonally across the screen. The 75" DU6950 measures 65.7" across the top but 74.5" diagonally, meeting industry standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv would freeze up and start making a clicking noise. Then it would reboot itself. The price was excellent at $250 off. The past 9 years I have bought 7 samsung tvs. This is the first one I ever had an issue. Luckily I was able to return it and get the samsung 7200. The downside I didn't get the $250 savings. I wound up having to pay more money. Extremely pleased with the 7200.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RegovertoC,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
DO NOT BUY‼️
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I FEEL BAD MY DAUGHTER GOT THIS TV FOR ME FOR MY BDAY LATE GIFT BUT I HATE IT IT IS THE WORST OF WORST JUST POOR PICTURE AND SOUND REALLY SUCKS I FEEL SO BAD FOR FEELING LIKE THIS BUT I DO WON’T THIS TV HAD A WEEK JUST TOOK IT IUT THE BOX AND I WAS SO HAPPY BUT AFTER YESTERDAY I JUST CAN’T AND I DON’T WON’T TO TELL MY BABY AND SOUND UNGRATEFUL BUT MONEY WAS NOT WELL SPENT BY FAR IT WAS NOT‼️
No, I would not recommend this to a friendBrand response from Samsung
Posted .NAMES38,
We appreciate you sharing your experience with the DU6950TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tv is absolute garbage, it crashes the audio goes out the speakers are terrible, u have to put the sound to almost max screen goes purple the remote will sometimes not respond. i didnt even know it was possible for a tv to have this many issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnthonyC,
Thank you for letting us know about the issues you are having with your DU6950 TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
We also recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
For further troubleshooting, you can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Always glitching!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I have ever purchased. The TV is constantly glitching. It will randomly freeze or restart. I have to unplug the TV 2-3 times a day. I will be removing the TV from my wall and returning it that’s how much I hate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlexusH,
Thank you for letting us know about the issues you are having with your DU6950 TV freezing and restarting. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you have not returned your unit, we are available and happy to assist you with troubleshooting or to set up a warranty appointment. You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
~Samsung Pro
If you already like Samsung you'll probably like
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like that a samsung account is required to use this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlexB,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Junk / waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a Samsung 75” 4K TV for a few years now and the operating systems are designed to slow down over time. Everything is a fight with this TV. Super laggy operating system that’ll make you pull your hair out! My 55” from 2013 looks & reacts to controls better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShameOnSamsung,
You are leaving a review for the 2024 DU6950 TV. From your description, I believe your review was intended for an older Samsung TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Sound awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy unless use witi a sound bar. The tv sound on its own is horrible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tvreview,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I just got it and I changed my mind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds terrible, I will return it, I don't feel good with this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .J1112,
If you have not returned your unit, we are available and happy to assist you with troubleshooting. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
~Samsung Pro
Terrible sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is TERRIBLE. Durrible and easy to set up but the sound is horrid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamL,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro