Customer Ratings & Reviews

Excellent customer service at store. And the delivery was on time, the guy was very kind and brought the table to second floor. Thanks!

I so love this! The best purchase ever. I highly recommend

This tv is amazing its like having a theater at home since i have a theater like audio system

The best TV for you & your family & the price was great also .❤️

The first one I bought only lasted 39 days, and they had to exchange it. But this one is working much better.

Good evening, I bought this model more than a month ago and it has technical problems it turns off alone in which at the time of buying the TV they offered me an insurance that supposedly covers all kinds of damage both technical and physical I had an incident checking the TV and it fell and it hit the furniture I called support and they tells me that the insurance that I am supposedly paying for does not cover any damage, in the end they did not give me any answer and any solution and I lost my money only because people at the time of selling do not know how to offer or explain your insurance plan well please be very careful and ask well when making a purchase at Best Buy and that they explain your insurance policy well I hope it happens to us what happened to me in the end I ended up losing because at the beginning the equipment was failing me and this incident happened to me and there is no solution

This review is not so much in the tv it's self about more so the experience with getting it this is how I received the tv and was told I have to bring it back to the store to get a refund or exchange when I got to the store the manager was so rude to the point people had to come up and ask why he was talking to a paying customer like that he refuses to exchange or give me a refund after hour on the phone with customer service I had to go to another Best Buy were the manger was much nicer and more professional but still would not exchange the tv and made me pay $300 for another tv the way they do business is horrible I paid over $600 for this tv and have spent more then that in the store alone for a set up and now I've paid basically a thousand dollars on the tv alone this is not right as a paying customer on a tv this price I should first off not be talked to like I was and should have been taken care of as I was still in the return and exchange time frame won't be going to Best Buy again after this

Love love love this TV! This was installed by the Geek squad and I was able to watch the football game the first night!

It is a solid tv if you are not an image snob. It works well and sounds good. I wouldn't recommend this to any gamers who need 120 hz. But this is a solid deal for a 77 inch smart tv.

I've had two of these delivered and sent back for the same problem. Significant backlight bleed. If you don't watch dark movies or games or watch in a bright room, it isn't an issue but if you do, forget about it. The first tv had backlight bleed through on 4 areas larger than my hand. It wasn't due to the installation and the mounting screws where located in different areas. The areas were about for inches away from the corners on each side of the tv. The second tv was significantly worse. Instead of individual spots, there was one small wave of black that went through the screen, the rest was the washed out grayish backlight bleeding through. I tested it on videos including youtube black screens, dark scenes form movies, and video games. In each, it bleed through enough to be a distraction. I was hoping that it was just bad luck so I had them bring out a second one, same issue but worse.

Perfect, no issues. For some reason i under estimated how big 75 inches wss but i have no complaints

Tv has settings for microphone but the actual TV does not have microphone to use. TV tells you to use or you're able to use a microphone but there is none. Very slow when using Apps, also it does not fallow setting when you set to your desire or set to what ever you want. It does whatever it wants. Doesn't respond to sentings. I don't recommend it. Screen panel was coming off from the actual frame, seems like a cheap glue was used.

Samsung makes a great television...never had any problems

Every thing went well from the sale price savings as well as the pick up and customer service

I live my tv the right size love it and the price it just perfect

I received damaged Tv the first time around and Best Buy quickly got a new one here.

Six months with this 75” TV has been disappointment on top of disappointment! The sound from day one has been horrible, like a cellphone speaker at the bottom of a soup can. Now the massive TV is randomly glitching out for 30 or more seconds at a time until the TV resets, sometimes returning to the program you’re in the middle of watching. Not sure which surprises me most… that Samsung would put their name on such a shameful failure of technology, or that Best Buy would sell this shameful disappointment in their stores. I would have returned it by now but I can’t fit it in any of my vehicles, which leaves me embarrassed and ashamed that we made this purchase.

Lcd was so good my family like it i win gift card then i bay 1 more lcd same like that

I am very happy with my purchase! This is the best TV that I've ever had!

Excellent product at a great price. Delivery was quick and handled with care.