Customer Ratings & Reviews
- Model:
- UN75DU6950FXZA
- SKU:
- 6594898
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 75” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024)'s exceptional picture quality, ease of setup, and its size. Many also appreciate the value for the price and the lightweight design, making it easy to install. However, some customers expressed concerns about the limited number of HDMI ports and the size of the remote control.
This summary was generated by AI based on customer reviews.
SAVE YOUR MONEY AND HEADACHES BUY A HISENSE INSTEA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scathing Review: Samsung 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024) I purchased two Samsung TVs, including the 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024) from Best Buy, and both have been a complete disaster. Within the first month, both TVs developed significant issues, proving Samsung’s quality control is utterly deplorable. This particular model suffers from a infuriating defect that causes it to reset every single night, disrupting my viewing experience and rendering the TV borderline unusable. It’s a clear manufacturing flaw, yet Samsung’s customer service has been an absolute nightmare to deal with. They dodge their warranty obligations with every excuse in the book, leaving me stuck with a defective product. My previous Samsung TV was so problematic I had to throw it out, and now I’m forced to endure this one’s daily resets because Samsung refuses to honor their warranty or take responsibility for their shoddy craftsmanship. Save your money and avoid Samsung TVs at all costs. Their products are unreliable, and their warranty is nothing but empty promises. I deeply regret my purchase and will never trust Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Carlos,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better assist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Visually great, sound not so much.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television, full of features, but the sound quality sucks. definitely purchase a surround sound unit with this unit
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv is excellent only downfall wish the tv had an optical cable slot tonget the full experience when using a sound bar
I would recommend this to a friend- Cons mentioned:Port count
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV got not enough HDMI ports to connect audio and other components,
No, I would not recommend this to a friendBrand response from Samsung
Posted .JasonL,
Thank you for choosing the Samsung DU6950 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6950 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~Samsung Pro
Quality and value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking forward to using this tv in our board room for meetings
I would recommend this to a friend- Pros mentioned:Picture quality
Wouldn't recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is okay but sound is horrible. Lags when switching apps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnaP,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Very great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great buy.easy to install the apps and set up .the delivery service was amazing and this is the second tv I brought from Best Buy and had a great experience both time.
I would recommend this to a friendGreat quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Love it! I’m slowly going to Vizio to all Samsung in my home due to how great the quality is
I would recommend this to a friendRemote doesn't match the TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a tv with poor volume, when I first starting listening to the volume it sounded extremely awful, I plugged in a sound bar to make sure I wasn't tripping, and the volume from the sound bar sounded amazing, this was a red flag for the volume, and confirmed my issue. The next issue was the remote, my coworkers, and I all buy the same products, so i purchased my tv and the remote didn't match. Bixby is built into my tv, so why would I receive a tv without a voice (remote) option to control it. (My personal opinion)- I can't wrap my brain around that. I've called Samsung directly and was informed I indeed have the wrong remote, and this was again verified by a sale rep again. I'm not happy, and I'm not settling for this. I would not recommend this tv, I've should have stuck to what i know best, FIRE TVS. They are amazing! To the sales rep Jorge- YOUR AMAZING, AND THANK YOU FOR ANSWERING ALL OF MY QUESTION CORRECTLY I WAS GIVING WRONG INFORMATION SEVERAL TIMES.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chevy,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. While Bixby is built into the DU6950 TV and the TV is compatible with external systems like Alexa, the included remote does not feature a microphone. Our DU8000 TV Series and above offer voice command and built-in remote voice assistants.
If we can further help with any issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter received this one in Jamaica, she loves it so much . Great buy again.
I would recommend this to a friendSamsung 75in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great for the price especially, would recommend, it’s not as loud in volume as my other Samsung tv, but it’s still good quality
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up the first TV and it was cracked. Return to Gessner location and the store manager Jim (I think) was great. He returned the product and gave me a new one with no issues. I a greatful for the awesome customer service!
I would recommend this to a friendGood TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase very good quality for that price..:.
I would recommend this to a friendGood picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, still trying to figure out the settings for sound. We might need to buy a sound system.
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is too low picture is ok but it’s not a bad buy just wish I would’ve known better
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen does not look as good as it displayed in the store. Does not display well in a well lit room. Does not look good at night either. Volume lacks any type of richness or fullness. Definitely a Black Friday bust. I should have known by the price that it would not be worth it. Also having gone from Roku to Samsung, the Roku is easier to navigate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MoniqueJ,
We appreciate you sharing your experience with the DU6950 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Geek Squad Delivers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing team. Got the install job done in a snap. No problems. Keep up the great service geek squad!! Love the TV!!
I would recommend this to a friendMy Christmas gift was the best. Samsung 75”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very please with this tv and the price I got it for. Being a widow and on a fix income it was the best price around. Highly recommend Best Buy for your shopping needs.
I would recommend this to a friendSpeakers diappoitnting!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great except the built on speakers. These are total crap!!! Don’t want to always use a sound bar.
I would recommend this to a friendNice TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent TV for the price. The only thing is that it only comes with two hdmi ports.
I would recommend this to a friend