Customer Ratings & Reviews
- Model:
- UN75DU6950FXZA
- SKU:
- 6594898
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 75” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024)'s exceptional picture quality, ease of setup, and its size. Many also appreciate the value for the price and the lightweight design, making it easy to install. However, some customers expressed concerns about the limited number of HDMI ports and the size of the remote control.
This summary was generated by AI based on customer reviews.
Exelent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Job. Good job. Good job……………………………………………………..
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv fot its low price. .......................
I would recommend this to a friendSamsung A+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace a TCL that BB would not return and TCL service was a joke. Samsung or Sony is the way to go.. Great value for the money and BB staff were exceptional. Thank you.
I would recommend this to a friend75” TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV. Easy to set up. Very nice looking and space saving
I would recommend this to a friendSamsung 75 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I overall like the Tv, but it glitches sometimes and makes the screen freeze.
I would recommend this to a friendSamsung Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, sound quality is little basic. Overall product is good.
I would recommend this to a friend- Pros mentioned:Picture quality
Broken Quality Procedure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep getting TV's with some type of damage and I don't quite understand how a successful company like Best Buy don't have some type of quality assurance process or procedure to sample a batch of TV's for performance and damage to get raw data which would help Best Buy to build a database of those TV's that had issues in the sampling process. Best Buy has worked hard to ensure that the Best Buy brand and the product brands that the store carry are quality products with great features and performance. This would be my 4th Flat Screen 75" TV that has some type of repair problem. After making a considerable investment in my Home Entertainment needs I realize that this is the worst customer experience I have ever had with a Technology Company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregoryD,
Please know you are leaving a review for the DU6950 TV, not the service provided by Best Buy.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Put a TV on the wall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did a good job after they had to come back because the first term damage the first one
I would recommend this to a friendGreat Buy and great time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase for the price 2 days before Christmas. I made sure to get the warranty because I had to replace my previous TV that the warranty ran out on.
I would recommend this to a friend- Pros mentioned:Picture quality
Horrible speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good, speakers are horrible. We had to buy a soundbar tonfix the problem. It freezes at time going to different apps, overall wpuldnnot purchase again for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Crystal,
If your TV is freezing, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Purchased 2 Tv at best price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product can’t tank Best Buy enough really good discounts when I go always help me out with what I need always good experience when I go in
I would recommend this to a friend- Pros mentioned:Picture quality
Dislike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“I purchased the Samsung Crystal UHD 75in TV expecting a top-notch experience, and while the picture quality is undeniably stunning with vibrant colors and sharp details, the sound quality is a major letdown. The audio is overwhelmingly treble-heavy, making dialogue sound harsh and music tinny, even after adjusting the settings. For a TV of this size and price, I expected balanced sound to match the impressive visuals. Disappointed and now considering external speakers to fix the issue.”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Francisco,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
75 in TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was very easy to set up. I do enjoy the picture clarity.
I would recommend this to a friendNice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch service. Love the TV and all the features.
I would recommend this to a friendGreat Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome television. I wanted a Smart TV that has access to the internet and it does. Brought it during the holidays and live it ever since :)
I would recommend this to a friendSam_S_TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my new Samsung. Thanks Best buy for helping me choose the BEST.
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great customer service and I was in and out and they made sure my item was secured
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about tv and progressive and their customr service
I would recommend this to a friend75 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but sound quality could be better. High volume of some stations low on others
I would recommend this to a friendPicture looks good but not all is good!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to incorporate into an older entertainment system and find NO AUDIO output!!!! Why would i assume a TV would have some sort of audio output??? I will need a new reciever with HDMI inputs I guess. Just be aware NO AUDIO outs at all. Not even a 3.5 jack. Huge miss number one on my new TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Walstibjoe,
Thank you for choosing the Samsung DU6950 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6950 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro