Customer Ratings & Reviews
- Model:
- UN75DU6950FXZA
- SKU:
- 6594898
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 75” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024)'s exceptional picture quality, ease of setup, and its size. Many also appreciate the value for the price and the lightweight design, making it easy to install. However, some customers expressed concerns about the limited number of HDMI ports and the size of the remote control.
This summary was generated by AI based on customer reviews.
Lousy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv seemed great in the beginning. Unless you are directly in front of the tv, the picture is washed out. The sound is so so. Nothing spectacular. I bought the tv on Black Friday 2024. Here I am Feb 3 2025 and the tv won’t even turn on and is no longer returnable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jazzy,
I'm sorry that your DU6950 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power, and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote.
If the red light below the TV is not on, please try the following:
1) Unplug the TV from its power source for 30 seconds. Then try to power it on again.
2) Try a different outlet that you have confirmed works properly
3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps:
・Confirm that the TV is set to the same source as the external device.
・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Port count
big for nothing tv with useless features
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horribel tv . how can a tv so large like this only have 2 hdmi spots. unable to connect it to the Samsung soundbar purchased as well. this is a clear case of a useless device. really wish I cld return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nkayor,
Thank you for choosing the Samsung DU6950 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Not happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv continually freezes, shuts down and restarts. It’s been over six months and still waiting for Samsung to fix or replace. Not happy with this product. We’ll never buy another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulN,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Delivered broken and Best Buy customer srvc SUCKS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered defective!!! Glitches when it turns on and screen seizes while making a fast clicking noise. Takes 3min (yes, I timed and recorded it) to turn on and show the home screen. Adding insult to injury, I had the TV mounted after it was delivered and Best Buy is trying to charge me to have someone take it down in order to do an in home replacement. Mind you, I'm 4'9" and there's no way I can take this TV off the wall. I paid to get it mounted, it's broken, and now I have to pay to get it taken down AND put back up. THIS IS A JOKE!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanaR,
Thank you for letting us know that you received a broken DU6900 TV upon delivery. We appreciate your patience in having to deal with the hassle of an exchange.
We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked about 2 months and board went out. Don't like that there is no optical output. Loses Bluetooth connections all the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
No support from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars if I could. I had the tv for 21 days and the screen went black. Best Buy was no help told me to reach out to the manufacturer. Waiting for their service to show up and attempt to repair it. What happened to the days when the store would assist the customer with the manufacturer to get things resolved. I won’t be purchasing anything else from Best Buy in the future. They said they only help in the first 14 days. Wow
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelC,
Please know you are leaving a review for the DU6950 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Horrible Quality for shows and video games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing good to be said about this tv like for starters the picutre is so dim that the quality looks horrible and if you have any light in the room with the tv it basicly becomes a mirror with how much reflection it gets. No EARC for soundbars and its only 60hz so for sports or video games this is horrible . I had to sell this tv because i coudnt stand the picure quality after a week and went with a neo qled instead and now im so much happier
No, I would not recommend this to a friendBrand response from Samsung
Posted .nathan,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Don't buy friend don't let friend buy samjung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with crack in it and I'm a total member they didn't do anything
No, I would not recommend this to a friendBrand response from Samsung
Posted .sullystech,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Please follow up directly with Walmart for assistance in correcting this situation. We hope your issue is resolved in a timely manner. If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Off and On
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv great company but the tv its self had some defective parts so I had to return it.
I would recommend this to a friendBrand response from Samsung
Posted .Strawberru,
We appreciate you taking the time to let us know about your experience with your TV. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
I don’t like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not clear picture the colour is not good. Also the picture is not good. I feel like I’m watching the black-and-white TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KarimK,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Definitely A Fraud in Marketing a Product….. Amen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blessings, Definitely wouldn’t recommend this 75in TV. It’s Terrible In Color Clarity & Sound as well as not being compatible to other Sound Bars that’s not Sam’s brand & wireless.. it was a scam to me to buy 75 inch and get a 43 inch Samsung TV as well so therefore I think you knew the TV was terrible and I should get the $400 winning as a compensation for being Disappointment in your product.. But I will continue to shop there for other appliances or products and Purchase an other 75in TV of Brand with 4 Ports & USB instead of 2 Ports.. SMGDH.. “ Rip Off..
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrellEphriam,
We appreciate you sharing your experience with the DU6950 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
To adjust the sound on your TV, go to Settings > All Settings> Sound > Sound Mode or customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
The DU6950 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port like some soundbars do, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE SIZE , THE ONLY THING IS THAT I CAN BARELY HEAR IT . REALLY LOW VOLUME NOT GREAT FOR MOVIES NIGHT . I WOULD HAVE TO PURCHASE SPEACKERS
No, I would not recommend this to a friendBrand response from Samsung
Posted .BeatrizH,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Worse Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv to get. Had it for 2 wks and screen went black. No sound no picture..nothing!!. And it couldnt get no worser.. Best Best wouldnt replace. You have 15 days from pick up. Lucky i called samsungand gotten my money back a month later. Learned my lesson
No, I would not recommend this to a friendBrand response from Samsung
Posted .TamiyaT,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
TV Usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is not a good purchase. Shuts down frequently to restart. Disappointed with product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CDOrl,
Thank you for purchasing the Samsung DU6950 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Not going back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was cracked when we took it out of the box. Always got our elecrontics at bestbuy. We even got the protection plan. We Went back to see if they could fix it but due to the way we loaded the tv flat on our vehicle, they denied it. The TV is covered in styrofoam all around. They were only able to give us back the money of the protection plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanT,
We appreciate you sharing your experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly. If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Terrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not stay connected to WIFI and/or Apps constantly drop and the sound quality is terrible. We have 4 other Samsungs in the house including one behind the same wall as this one. Samsung replaced ALL of the internal parts and its still not working. Best Buy refuses to exchange and/or refund so that we can by a new model because its past "the date." We purchased 2/16/25 and it is only 5/7/25 today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jenn,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, delivery by Best Buy was phenomenal. TV itself is very low quality to today’s standard, Bad picture quality and sound. Would be fine for like in a garage setting or something.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MM2025,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Never thought it would be like this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is low budget the volume on the tv sounds like a static box not a good product at all and I’m mad I even bought it
No, I would not recommend this to a friendBrand response from Samsung
Posted .LatriceMitchell,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having issues with the TV and have not even had it for less than a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SheriH,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
It simply doesn’t work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know what’s wrong with this TV but it simply doesn’t work. Every single time I turn it on, it takes 5 to 10 minutes to actually be able to watch anything. It gets frozen, it turns on and off constantly, makes the weirdest noises. I tried to update the software a couple times but still not working. I’ll return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertaM,
Thank you for sharing your experience with the DU6950 TV. If you have not returned your unit, we are available and happy to assist you with troubleshooting or to set up a warranty appointment.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
~Samsung Pro