Customer Ratings & Reviews
- Model:
- UN75DU6950FXZA
- SKU:
- 6594898
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers have good things to say about the 75” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024), particularly praising its picture quality, ease of use, and ideal size. The TV's color and overall quality are also appreciated, along with its manageable weight. However, some customers have expressed concerns about the number of ports and the remote control.
This summary was generated by AI based on customer reviews.
Samsung 75
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture could be better. Also the sticker left lines up the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user726315,
We appreciate your thoughts on the picture quality of Samsung’s DU6950 TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Disappointed with TV and Return Policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Samsung 75” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024) with high expectations, but I am extremely disappointed. The TV shuts off every 30-45 minutes while we’re watching, completely ruining the experience. This issue started from the very beginning, so it’s clearly a defect. When I tried to return the TV, I was told it must be in the original packaging. Who keeps bulky packaging for a 75-inch TV after setting it up? This is an unreasonable policy for a defective product. A company as big as Best Buy should stand behind the products they sell, especially when customers receive defective units. I regret this purchase and the hassle it’s caused. I expected better from both Samsung and Best Buy. I won’t be buying from here again unless they improve their policies and customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Peterson,
Thank you for letting us know about the issues you are having with your DU6950 TV turning off. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6950 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
You may also want to disable some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > All Settings> General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- Settings > All Settings> General > Power and Energy Saving > Auto Power Off
- Settings > All Settings> General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV not happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Began having issues with tv going into safe mode. Picture and sound goes away. Sometimes comes back on and other times does not. Keeps doing frequently. Contacted samsung, but no help. Would not recommend this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GloriaJ,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be very slow loading, not the best picture
No, I would not recommend this to a friendBrand response from Samsung
Posted .LloydB,
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6950 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I also have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Lousy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv seemed great in the beginning. Unless you are directly in front of the tv, the picture is washed out. The sound is so so. Nothing spectacular. I bought the tv on Black Friday 2024. Here I am Feb 3 2025 and the tv won’t even turn on and is no longer returnable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jazzy,
I'm sorry that your DU6950 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power, and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote.
If the red light below the TV is not on, please try the following:
1) Unplug the TV from its power source for 30 seconds. Then try to power it on again.
2) Try a different outlet that you have confirmed works properly
3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps:
・Confirm that the TV is set to the same source as the external device.
・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and recived the 43” version free. The issue I’m having is i can be watching something, then the picture freezes, then the tv restarts. It does this ALL THE TIME!! My 43” works fine. This 75” is trash!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Park,
Thank you for letting us know about the issues you are having with your DU6950 TV freezing and restarting. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Delivered broken and Best Buy customer srvc SUCKS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered defective!!! Glitches when it turns on and screen seizes while making a fast clicking noise. Takes 3min (yes, I timed and recorded it) to turn on and show the home screen. Adding insult to injury, I had the TV mounted after it was delivered and Best Buy is trying to charge me to have someone take it down in order to do an in home replacement. Mind you, I'm 4'9" and there's no way I can take this TV off the wall. I paid to get it mounted, it's broken, and now I have to pay to get it taken down AND put back up. THIS IS A JOKE!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanaR,
Thank you for letting us know that you received a broken DU6900 TV upon delivery. We appreciate your patience in having to deal with the hassle of an exchange.
We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Great picture but terrible construction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it mounted to brackets. It was a great picture until the front glass fell out in 6 weeks time and was hanging from the electronic tabs on the bottom. Looks like the seal weakened. Took it down so know one would get hurt and returned it to Best Buy. They told me I had the protection plan and that I should put it back and call Geek Squad to the house to evaluate. You can’t be serious. I walked out of the store. Last time I am buying from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .PhilipV,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6950 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to buy this, but the tv has turned out to be a piece of junk. The “functions” won’t stay active. You can be streaming Netflix or Prime, the tv will freeze and you will end up back on the tv Home Screen. You’ll have to reopen the streaming service to continue watching, it’s the same with a console. The screen will freeze and kick you back to the Home Screen, you’ll have to immediately pause your game so you don’t die while your TV resets. It’s is beyond annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeramieD,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6950 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Samsung Tv Down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was horrible it keep restarting and freezing up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jermainebuy,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Horrible Quality for shows and video games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing good to be said about this tv like for starters the picutre is so dim that the quality looks horrible and if you have any light in the room with the tv it basicly becomes a mirror with how much reflection it gets. No EARC for soundbars and its only 60hz so for sports or video games this is horrible . I had to sell this tv because i coudnt stand the picure quality after a week and went with a neo qled instead and now im so much happier
No, I would not recommend this to a friendBrand response from Samsung
Posted .nathan,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Definitely A Fraud in Marketing a Product….. Amen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blessings, Definitely wouldn’t recommend this 75in TV. It’s Terrible In Color Clarity & Sound as well as not being compatible to other Sound Bars that’s not Sam’s brand & wireless.. it was a scam to me to buy 75 inch and get a 43 inch Samsung TV as well so therefore I think you knew the TV was terrible and I should get the $400 winning as a compensation for being Disappointment in your product.. But I will continue to shop there for other appliances or products and Purchase an other 75in TV of Brand with 4 Ports & USB instead of 2 Ports.. SMGDH.. “ Rip Off..
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrellEphriam,
We appreciate you sharing your experience with the DU6950 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
To adjust the sound on your TV, go to Settings > All Settings> Sound > Sound Mode or customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
The DU6950 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port like some soundbars do, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
No support from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars if I could. I had the tv for 21 days and the screen went black. Best Buy was no help told me to reach out to the manufacturer. Waiting for their service to show up and attempt to repair it. What happened to the days when the store would assist the customer with the manufacturer to get things resolved. I won’t be purchasing anything else from Best Buy in the future. They said they only help in the first 14 days. Wow
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelC,
Please know you are leaving a review for the DU6950 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, delivery by Best Buy was phenomenal. TV itself is very low quality to today’s standard, Bad picture quality and sound. Would be fine for like in a garage setting or something.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MM2025,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE SIZE , THE ONLY THING IS THAT I CAN BARELY HEAR IT . REALLY LOW VOLUME NOT GREAT FOR MOVIES NIGHT . I WOULD HAVE TO PURCHASE SPEACKERS
No, I would not recommend this to a friendBrand response from Samsung
Posted .BeatrizH,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
I don’t like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not clear picture the colour is not good. Also the picture is not good. I feel like I’m watching the black-and-white TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KarimK,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV Usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is not a good purchase. Shuts down frequently to restart. Disappointed with product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CDOrl,
Thank you for purchasing the Samsung DU6950 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Screen continuously comes off
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Want to love this tv, however since receiving the screen consistently comes off where we can see the lights from behind the panel on the full left side and half of the top. Seemed poorly made, but is still useable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlisaM,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Terrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not stay connected to WIFI and/or Apps constantly drop and the sound quality is terrible. We have 4 other Samsungs in the house including one behind the same wall as this one. Samsung replaced ALL of the internal parts and its still not working. Best Buy refuses to exchange and/or refund so that we can by a new model because its past "the date." We purchased 2/16/25 and it is only 5/7/25 today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jenn,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Never thought it would be like this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is low budget the volume on the tv sounds like a static box not a good product at all and I’m mad I even bought it
No, I would not recommend this to a friendBrand response from Samsung
Posted .LatriceMitchell,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro