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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 602 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 602 reviews
  • Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slight delay when switching channels but overall solid tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MAN CAVE SIZE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWSOME....LOVE IT .... I PUT IT IN MY MAN CAVE, AND IM ENJOYING WATCHING IT DAILY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice tv for the price. I’m very impressed with the quality of the pixels of this tv.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor TV!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several recent issues such as buffering, network connectivity issues and overall apps could not be added.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AngelaH:

      It’s unfortunate to hear you’re experiencing issues with your DU7200 TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Ambassador Samsung

  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this tv because of poor sound volume and a faulty remote

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AmandaK,

      It’s unfortunate to hear of the issues that have caused you to return your DU7200 TV. Your experience is very important to us and will be shared with our product team. Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.

      Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      We hope to regain you as a customer in the future.

      ~Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Outstanding Performance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with high resolution and graphics.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good value for the price. It’s color is bright and quality is good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi HyacinthB,

      Thank you for purchasing the Samsung DU7200 Crystal UHD TV. I am happy that you are enjoying your new TV with features such as Mega Contrast HDR, allowing incredible details to be revealed, drawing your eyes to the most important parts of whatever you’re watching.

      If you have any questions or need any help, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    NC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. New smart hub. Remote control designed very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv. Like the features. Like bei g able to control it from the app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Richie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is based on quality of Samsung TVs and other Tvs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you, Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and great product! We purchased the 75" Samsung and are very happy with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome video. Has what i need to watch my games at home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good! No bas issues! Acceptable quality but wow! Works ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    És maravilhosa, eu recomendo , a loja foi perfeita , os trabalhadores perfeitos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was great, and they were very knowledgeable of the products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Suace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the greatest customer service was off da chain 10/10 must buy again!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 75 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get TV purchase , worth the price .. great audio plus vedio clarity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 75 in Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and Best Buy was very cooperative. Will definitely shop there again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Losing Pixels

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen has dots starting to show up on screen like leds are going out and TV is 3 months old. Been a loyal Samsung customer but this may make me switch if not taken care of under warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JasonL,

      Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Tune time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for me. A great gift that I received. Love it!

    I would recommend this to a friend