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Customer Ratings & Reviews

$731.31
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Comp. Value: $799.99

Customer reviews

Rating 4.6 out of 5 stars with 615 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 615 reviews
  • Rated 5 out of 5 stars

    Outstanding Performance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with high resolution and graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you, Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and great product! We purchased the 75" Samsung and are very happy with Best Buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good value for the price. It’s color is bright and quality is good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi HyacinthB,

      Thank you for purchasing the Samsung DU7200 Crystal UHD TV. I am happy that you are enjoying your new TV with features such as Mega Contrast HDR, allowing incredible details to be revealed, drawing your eyes to the most important parts of whatever you’re watching.

      If you have any questions or need any help, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv. Like the features. Like bei g able to control it from the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. New smart hub. Remote control designed very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    És maravilhosa, eu recomendo , a loja foi perfeita , os trabalhadores perfeitos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome video. Has what i need to watch my games at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was great, and they were very knowledgeable of the products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Richie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is based on quality of Samsung TVs and other Tvs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Suace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the greatest customer service was off da chain 10/10 must buy again!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 75 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get TV purchase , worth the price .. great audio plus vedio clarity

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good! No bas issues! Acceptable quality but wow! Works ok

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    STAY AWAY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was a huge let down. Screen quality is what you would expect at this price point, however when it comes to connecting to the WiFi it’s another story. There’s always a 70% chance that the TV is not connected properly to our WiFi, but even when it is connected sometimes certain apps won’t work like discovery, peacock or even Netflix. If you’re thinking of buying this TV you better have an Apple TV or Roku to use other streaming services properly or at least as a back up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tune time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for me. A great gift that I received. Love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Losing Pixels

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen has dots starting to show up on screen like leds are going out and TV is 3 months old. Been a loyal Samsung customer but this may make me switch if not taken care of under warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JasonL,

      Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase got it on sale for the price and the function is pristine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Super thin and very bright! Nice resolution!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and great customer service from Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv could be better picture quality. Nice entry level.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but can be better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, good quality control differences of cu8000 is can't start the tv with Google assistance or alexa

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RichardG,

      Thank you for your purchase and for sharing your experience with the DU7200 with us! You are correct; the DU7000 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.

      You can turn on your Samsung TV with your Alexa device but you need to follow these steps:

      1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
      2. On the app, you will need to add your TV as a device if you have not already done so.
      3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
      4. Please ensure both devices are connected to the same Wi-fi.

      After following the prompts, you should be connected and can now control your Samsung TV with your Alexa device!

      I hope this helps! If you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM—12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung