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Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 612 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 612 reviews
  • Rated 5 out of 5 stars

    Open box discount.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! And staff loaded it into our suv with little wait time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality and sound. Look amazing. Color are nice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor user interface/technical issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always exclusively bought Samsung TVs since flat screens initially came out. This is easily the worst/most frustrating TV I have owned. The "Smart" systems makes it very challenging to switch between HDMI inputs as the system is trying to "auto detect" what console you have installed rather than just letting you switch. This also is a nightmare to use a SAMSUNG soundbar connected via HDMI with... takes shuttling through soundbar inputs several times every time we turn the TV on Picture is fine but TV functionality is awful and frustrating. Will be my last samsung

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to order and pick up. They brought to truck and help load it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture but sound is disappointing, you would need to attach a sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that helped me was awesome. He was nice and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Classy TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with excellent audio and video. Great company too. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go buy it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded on a budget with no regrets! This TV is a must! We have had binge watching days since we got it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What a Joke From Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV on 6-8-2024, install was on 6-17-2024. All we did wrong was turn the TV off. Next morniing the TV screeched like an owl and the volume had to be turned to mute. So, we called Best Buy to resolve this issue and we are now in process of waiting for a repairman to evaluate our new TV. Earliest appt. was 6-24-2024. Very dissapointed in Best Buy for their lack of customer relations. AGAIN, we did nothing wrong and they are not helping to our satisfaction. As you can see by the photo we are resigned to watching the small TV shown.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi WilliamK,

      I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    75 inch tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was good and fast service. The Sarah was friendly and good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 75"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product @ great price. Best Buy team was helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new and working as should I believe…. So far okay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice tv for the price. I’m very impressed with the quality of the pixels of this tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slight delay when switching channels but overall solid tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this tv because of poor sound volume and a faulty remote

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AmandaK,

      It’s unfortunate to hear of the issues that have caused you to return your DU7200 TV. Your experience is very important to us and will be shared with our product team. Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.

      Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      We hope to regain you as a customer in the future.

      ~Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    STAY AWAY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was a huge let down. Screen quality is what you would expect at this price point, however when it comes to connecting to the WiFi it’s another story. There’s always a 70% chance that the TV is not connected properly to our WiFi, but even when it is connected sometimes certain apps won’t work like discovery, peacock or even Netflix. If you’re thinking of buying this TV you better have an Apple TV or Roku to use other streaming services properly or at least as a back up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Performance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with high resolution and graphics.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good value for the price. It’s color is bright and quality is good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi HyacinthB,

      Thank you for purchasing the Samsung DU7200 Crystal UHD TV. I am happy that you are enjoying your new TV with features such as Mega Contrast HDR, allowing incredible details to be revealed, drawing your eyes to the most important parts of whatever you’re watching.

      If you have any questions or need any help, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    NC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. New smart hub. Remote control designed very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you, Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and great product! We purchased the 75" Samsung and are very happy with Best Buy!

    I would recommend this to a friend