Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$1,099.98

Customer reviews

Rating 4.6 out of 5 stars with 149 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 149 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Blessed!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV and the size is perfect for my livingroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incrível

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Televisão estava perfeita e a imagem é maravilhosa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It good and the graphics are good and it very good with gaming

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung tv

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the model we purchased! Great picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gadget tech

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the TV with very crisp pictures and good sound quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv even for open box. Bright and love the self charging remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect assistance

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, i would recommend Best Buy to everyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacing TV that catch you off guard

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a bit to really get a good picture. Not sure if we really captured the picture from the TV we replaced. Caught it on sale. So what the heck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung DU8000

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as clear a picture as in the store. I used new cords.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average television with poor remote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Television remote has the mute button on the volume which causes a problem. Also, the tv's volume is not satisfactory.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DarrellJ,

      Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.

      You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.

      Regarding low volume, there are several volume features you can adjust, which may improve your audio experience.

      1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.

      2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.

      3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.

      Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.

      I hope these tips help you enjoy your new product.
      You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Flat Screen TV

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is my go to for TV’s, I have owned my 55’ Samsung flat screen tv for over 5 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best time Best Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, great customer service and knowledgeable people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent store and great customer service . Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great clarity sold me

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity is amazing. This has by far been the best TV purchase I have made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for me and family

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the tv is nice berry nice perfect size not to heavy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    i purchased a excellent open box condition tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i used my 400 dollar coupon on it drove 85 miles to get it , only to find out it was poor condition had 1 foot of residue on screen that would not come off the screen and no legs, and wires exposed around the frame . was told by customer service i could return it to a closer store with no problem. WRONG i did take it back to another store I Lost my coupon of $400 and I do not have a TV

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Like this one.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade. Gifted this to replace a Smurfy blue LG.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung 75” DU8000 series TV

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has not been my favorite TV, part of the screen went out after only 8 months. It was still under warranty so someone came out to fix it and the screen is so dark on most shows that it’s difficult to watch especially if there are a lot of indoor or darker scenes. A lot of shows are like watching shadows. Still waiting on a 2nd resolution to the problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    100% recommended

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolution and volume are excellent. One of the best tv purchase I've ever done

    I would recommend this to a friend
  • Cons mentioned:
    Backlight

    Rated 1 out of 5 stars

    The worst

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst TV I have ever purchased. Not only is the glare absolutely ridiculous, it’s not bright at all. I only had the TV for 4 months and the backlight went out. I’m a Samsung fan, but will never buy the Crystal again. QLED is the only way to go for Samsung TVs.

    No, I would not recommend this to a friend