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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 151 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

89%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the TV's picture quality and ease of use. The large size of the TV is also a positive feature for some. However, some customers have reported issues with the backlight failing after a few months of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-151 of 151 reviews
  • Rated 2 out of 5 stars

    Samsung 75” DU8000 series TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has not been my favorite TV, part of the screen went out after only 8 months. It was still under warranty so someone came out to fix it and the screen is so dark on most shows that it’s difficult to watch especially if there are a lot of indoor or darker scenes. A lot of shows are like watching shadows. Still waiting on a 2nd resolution to the problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst TV I have ever purchased. Not only is the glare absolutely ridiculous, it’s not bright at all. I only had the TV for 4 months and the backlight went out. I’m a Samsung fan, but will never buy the Crystal again. QLED is the only way to go for Samsung TVs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    UHD=Bad TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this TV zero stars, I would. It needed extensive repair a few months after I purchased it after the screen had a dark, shadowy section appear, and less than a year later, the same issue happened again. I will never buy a UHD TV again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good not so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was great haven’t been 6 months and the left side of the screen went black

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t last 1 yr

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a nice TV for the first 11 months. Picture started fading then left half of screen went black. Best buy handed warrantee work to Samsung, they made 3 trips to house unable to resolve. After 5 weeks of phone calls to HQ they finally refunded our money. Writing the brand off our list of possible new TVs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it one year and there ia shadow on the right side of the screen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and easy to setup. Remote control is solar rechargeable also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV for den

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delibery/setup was smooth, and the TV is working well! We will continue to order electronics from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier. Great picture and good sound. Very nice Tv for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung hard to beat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and working great with Wi-Fi

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor picture quality, wouldnt connect to my reciver or play station

    No, I would not recommend this to a friend