Customer Ratings & Reviews
- Model:
- QN75Q7FAMFXZA
- SKU:
- 5758301
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the picture quality and colors of the 75" Class - LED - Q7F Series - 2160p - Smart - 4K UHD TV with HDR. Many customers rave about the incredible picture quality and vibrant colors. While some customers find the TV to be expensive, many feel that the price is justified given the excellent picture quality and large screen size. However, there are concerns about its durability and short lifespan, with a few customers reporting issues within a few years of purchase.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
It was good until it wasn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working after 5 years. I have cheaper TVs and an old Plasma that's still going strong.
No, I would not recommend this to a friend Best Buy is the Best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Samsung 75 inch TV is Awesome! Best Buy is the Best in helping with any information I've needed with all my tv & computer products!
I would recommend this to a friendGood until Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good tv until it stopped working. Of course I got the 5 year warranty and it went after that! TV lasting 5 years is unfortunate!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Connect One Box and Cable are flawed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fantastic BUT if the Connect One goes out the TV becomes useless. Waiting on Samsung to send new box and cable takes 3 weeks. Hopefully they have improve the box and cable as they are expensive to replace.
No, I would not recommend this to a friend Samsung Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly(actually about 4 yrs) after bought this, tv giving me headache. It’s like more $1K each of the year (it cost me more than 4K). It’s turn off/on by itself
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Tv is good. Remote is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a great picture and no problems other than the remote. It doesn’t stay paired and can’t be re paired with the tv without unplugging the tv. Not very easy to unplug the tv when it’s flush mounted to the wall. Remote will only work until you shut the tv off again. Samsung has already sent a new remote saying mine was defective but did not help anything. Have found a lot of other people with the same problem. Seems to be a software issue that Samsung won’t fix. Will have to buy a universal to be able to use this $3,000 tv.
No, I would not recommend this to a friend BUYER BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One connect system is faulty. We've been looking at a black screen since it was delivered 2 weeks ago. Picture comes in and out for a couple minutes then goes black. Contacted Samsung and they said it's a common problem and will send us a replacement box in 10 business days. Hoping it works after the new box comes. If you're unfortunate enough to get this tv with a faulty one connect box you will not have any tv to watch until you replace it, there is no way to bypass it. I would recommend buying a different brand of tv until Samsung figures this problem out. We have not had any problems with our 4k LG television that we bought 2 years ago. It worked straight out of the box, wish I could say the same for Samsung.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Missy,
Thank you for your feedback on the Samsung Q7F QLED Smart TV. I am very sorry for the issues you have encountered, and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1. Toll-free 1-800-SAMSUNG
2. LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3. Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Worst company ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy another Samsung TV. Mine stopped working after 3 years and they have the worst customer service. I have been on the phone with them three times for over an hour, and they have been very rude, refusing to give me a supervisor. The promised me they I would receive a call in 1 - 2 days from when I did not receive a call back and they refused to even discuss the matter with me. I have never experienced such poor customer service.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TVbuyer,
Thank you for purchasing the Samsung 75" Class Q7F QLED 4K TV and for bringing your concerns to our attention.
I apologize for the unfortunate service experience you had.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our teams.
-Samsung Ambassador
TV just out of warranty and already having issues!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $3500 when it first came out...already having issues!!Not even three years old!! Run away from this one.....no issues with my other Samsung units, this one was a mistake!!
No, I would not recommend this to a friend