Customer Ratings & Reviews
- Model:
- QN75Q7FNAFXZA
- SKU:
- 6202110
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, describing it as outstanding. They also appreciate the easy setup and the vibrant colors. Some customers love the big screen and the overall design. On the downside, a few customers mention that the TV is pricey.
This summary was generated by AI based on customer reviews.
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with our new TV and the men who set up our TV.
I would recommend this to a friendLove it!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the concept that the tv box is separate from the TV.
I would recommend this to a friendGreat Gaming TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a amazing TV for gaming. I love it no issues so far
I would recommend this to a friendVery nice and enjoyable to watch.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy another one if I needed it. Looks good in our house.
I would recommend this to a friendGreat picture, love the connect box!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the connect box that keeps the cords to a minimum!
I would recommend this to a friendAmazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution is amazing! You will not be disappointed
I would recommend this to a friendPretty Picture and color.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Tv. Worth the money. Nice size. I love the tv.
I would recommend this to a friendWorse purchase I've ever made!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV Friday 10/5/20! I got to watch it that night and ever since it just shuts off and comes back on all by its self!! It does this every few seconds. You have to unplug it to keep it off!!! Called Samsung customer service he was no help! He's sending me a new remote!!! I've never been so disappointed with a purchase in my life!!!! So I did some research and this is a common problem!!!! I did read reviews before I bought this and not one person said they had this happen!!! I would not buy this TV again!!! Beware!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yankeemongiat,
I am sorry to hear that you are experiencing the power cycling issue.
Please try a few troubleshooting steps that may help solve the issue:
1. Check the Invisible Connection Cable for damage and proper connection.
If the Invisible Connection Cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is the cause of the issue. Replace the cable.
2. Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
3. If the power cycling allows enough time in between powering on and off, try updating the TV to the latest Firmware. Simply click on the link and update TV with the latest version 1153.1:
https://www.samsung.com/us/support/owners/product/2018-qled-tv-q7fn-series
If the issue persists after these steps, then the TV will need service.
Please contact us so that we can better investigate your issue and assist you with a solution or replacement.
Our customer support can be reached via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have truly have enjoyed watching tv awesome screen
I would recommend this to a friendGreat picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Q6 model, which was quickly returned. The picture was horrible! I bypassed the Q7 for the Q8 model since the Q7 had a similar picture.
No, I would not recommend this to a friendSamsung not what it used to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Samsung mu8000 75 inch lasted 7 months Samsung replaced and upgraded to the QLED 75 tv looks fine but can’t hook up external speakers do to optical port not functional . It won’t accept optical cable Samsung said they would send another one connect box. I waited 3 weeks no box called support now they tell me they do not have one connect box for 2018 model , that’s right you heard it 2018 model no parts, now they want to sen a tv repair guy to connect my optical cable. I have no trouble connecting optical cable to anything else what a crock, 3000 dollars spent on a tv that doesn’t work properly from day one. Be warned about buying Samsung products anymore. Might as well put candle in a cardboard box and watch it flicker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Clo1492,
I am sorry to hear that you were not completely satisfied with the Q7F's function and the service experience.
We do issue a Service/Call-In Ticket # to every customer who calls into our Service Center; please respond here with your last ticket number so that we can look up your contact info and call you.
We look forward to hearing from you and correcting this unfortunate experience.
Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering exceptional products and service.
- Samsung Ambassador
Had to return
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the TV to connect to Directv, tried update and had Samsung send me a USB with the update. Still would not work so I returned it for a different model.
No, I would not recommend this to a friend30 minutes in and I’m disgusted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was delivered by Best Buy on time and professionally. Happy with that. But after unboxing and trying to attach stand to back of the tv, discovered the M6 bolts are way too short to engage the threads in the tv. Samsung customer support was very unhelpful, but told me that if I use longer bolts I will not void the warranty. The will ship me replacements in 5-10 days. Unacceptable. So is spending $2,800 on a tv that is still lying on the floor unusable. I am really disappointed and angry. Terrible experience, Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hobo,
I am very sorry for the inconvenience you had with installation.
Please understand that we do not include wall mount screws because not every wall will require the same type of screw. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely.
If needed, you can find the screws at any hardware store, Screw Size M8 x 45mm
Details, including diagrams and images of wall mounting can be found on page 7 of the user manual.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Screen went dark in places just 15 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much pushing and shoving, Samsung replaced the TV with an inferior model although the same size in February. 1 week after installing brand new in box replacement, the motherboard had to be replaced. The speakers sound like they are blown. Tried every different sound option. Cannot understand any words and all sound is distorted. Samsung won't even return my service request call. Samsung does not make TV's like they used to. BEWARE
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture....concerned with issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received thsi television in November 2018. Setup was simple and connecting devices to the OneConnect was straightforward. A few weeks into it, my TV starting turning on and off by itself. Firmware was up to date. FInally disconnected the OneConnect wire from the box, recycled power and reconnected the wire and problem seems to be resolved. This issue has occured twice in the last 2 months. Another issue that I occassionally see is that the connection to the Samsung sound bar is lost and the TV speakers are used instead. Not a big deal as you can just select the SoundBar from Audio settings but it does become a nuisance. The other complaint is that the Samsung Smart App on the phone doesnt quite connect well with the TV such as trying to load pictures via the APP to the tv. App should be more intuitive. Got to hear Dolbly ATMOS but only through the Amazon fire TV (3rd gen). Great sound.
I would recommend this to a friend Returned
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Bad board in tv. Kept turning self on and off. Not worth the money
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Power cord
Awesome picture when it works.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a crapshoot. Tv got delivered at 8am and by the time it was mounted and setup it lasted a whole 20 minutes before the power cycling fiasco. Tried everything and would not stop. Cant even power the tv off without it turning itself back on. Should have looked up all the problems you can find on google but instead picked a tv based on the review of its picture. Worthless if you cant keep the tv running long enough to watch the pregame show. Returning for a Sony. Have never had quality issues with sony and really hoped this Samsung would be as good as it looked. Ps-the ads and tv garbage that comes preprogrammed in this tv is annoying too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike,
Thank you for sharing your praise of the Q7F's exceptional image quality.
I am very sorry that power cycling issue developed that caused you to return the TV.
Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details of what happened.
You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We look forward to hearing from you.
- Samsung Ambassador
Good while it lasted.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv lasted me 4 years before dying on me. It was good while it lasted. But I spent like 3gs on it. So if I were you i would not buy a tv for 3g. Maybe for 1k it would be okay.
No, I would not recommend this to a friendGood picture if it would work right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that Best Buy chose not to post my other review from a few weeks ago- this was intended to be an update. I’ve had this tv for 8 months now and it has started randomly turning off and on. After about 30 minutes of watching it will start and then it’s every 30 seconds until you give up turn it off and go watch elsewhere. This is the 5th week of me not being able to use my $3500 tv. Samsung sent a new one connect box which took about 3 weeks including phone calls and them actually shipping it. Of course it did not fix the issue as this is a known problem with this tv now and the online forums show this and that is not a solution. Now I’m waiting for them to send a USB drive with updated firmware which from what I understand is not going to fix it either. I’ve had several TVs from them all without issue and of course the most expensive one is unusable. This is the last I’ll buy from them mainly because how long it’s taking to solve this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cameron,
I am very sorry for the issues you have encountered and understand your disappointment.
I hope the firmware update will help.
If the issue persists after the update, please contact again so that we can arrange next level service for you.
You can also call us at 1-800-SAMSUNG and a representative will gladly assist you.
LiveChat or Email us by inserting this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Again, my apologies for the inconveniences you have had.
Thank you for your feedback and for being a Samsung customer.
-Samsung Ambassador
- Pros mentioned:Picture quality
Picture is amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV back in November of 18”. When first installed the picture was incredible but I did not like Blue Ray movies still had black bars. After about a month I noticed my Samsung Surround sound no longer communicates with the TV and now it says that the TV is not plugged in correctly. The reason I post this is now the TV won’t turn on. I have called Samsung several times and they say it’s the power cord that’s faulty. Instead of overnighting it to me, it may take up to two weeks to arrive. I doubt my surround sound is broken as they told me since it is a year old. Something is wrong with this tv, #Samsung I will not purchase anymore products as I am not satisfied with this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joej,
Thank you for your feedback. I apologize for the unfortunate experience you had in trying to fix the surround sound issue of your Q7F TV.
We do issue a Service/Call-In Ticket # to every customer who calls into our Service Center; please respond here with your last ticket number so that we can look up your contact info and call you.
We look forward to hearing from you and correcting this unfortunate experience.
Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering exceptional products and service.
- Samsung Ambassador