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Customer Ratings & Reviews

$1,799.99
Save $400
Comp. Value: $2,199.99

Customer reviews

Rating 4.4 out of 5 stars with 167 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the incredible picture quality and sleek design as standout features of the TV. The included slim fit wall mount and anti-reflection technology are also appreciated. Some customers find the price to be a drawback, and others have noted concerns about the TV box.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-167 of 167 reviews
  • Pros mentioned:
    Wall mount

    Rated 3 out of 5 stars

    Great reflection handling, mediocre tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2.5 stars. The reflection handling is amazing. I'm very happy with that. For displaying art, it is quite good. We bought the teak frame. It looks good. The frame sits very flush to the wall. We were disappointed that it doesn't really come with any included art (maybe 2 dozen junk images). I assumed that it would include popular public domain images, but even those require a subscription. As far as a TV, it is OK at best. The backlight-bleed is off the charts bad. I've never seen anything like it. It is very distracting when watching dark movies. I found changing the Picture Mode to Dynamic (instead of Standard) helped some. I have another 75" Samsung QLED TV (not a frame tv) and I don't notice any backlight-bleed on that TV. The viewing angles are also surprisingly bad. The picture is washed out if you aren't straight in front of the TV. I was expecting this to be similar to my Samsung QLED 75" Q60 + art mode + better reflection handling. In the end, I got art mode + better reflection handling, but the picture is a significant step down from my Samsung Q60. Good: - Reflection handling - Looks good in art mode - Mounts very flush to the wall - Can add free art using Smartthings app - separate Connect One box Bad: - Backlight bleed in dark movies is really really bad - Viewing angles are surprisingly bad (dark movies look gray and washed out from an angle) - Adding a bezel is pretty expensive: $200

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      MatthewS,

      Thank you for sharing your thoughts on the picture quality of your Frame TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.

      In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.

      You can go to: Menu > Settings > All Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Aesthetically stunning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only regret was not getting a 75”. The fist time I saw the frame was at a friends house, and i said cool art piece. They lauged and said that it was the tv. It definitely is a nice addition to any living room not to mention, the picture quality is also great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV 75”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is absolutely amazing. Ended up buying a second one for my bedroom. Love the artwork just added the frame as well.

    I would recommend this to a friend
  • Pros mentioned:
    Anti-reflection

    Rated 5 out of 5 stars

    Tv awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv with amazing features especially the anti reflection Matt screen

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 75” Frame TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome television. We love the Art work feature and the picture is really unmatched. We’re so happy with this purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Try a different samsung tv. Not the frame!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible tv!!! Save your money and buy a different style, this frale tv is total garbage. Purchased in may of 24 it is now march of 25 and have had two service calls for same problem ( shuts down frequently) months owned 10. Months working correctly 3 . I purchased the 85" and am currently awaiting a replacement tv. Samsung has good products but the frame series have been nothing but trouble

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MarkW,

      We appreciate you sharing the issues you’ve initially experienced with Samsung’s Frame TV. Thank you for your patience in having to deal with the inconvenience of this.

      Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Cons mentioned:
    Tv box

    Rated 1 out of 5 stars

    Nightmare

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    0 stars if I could. This tv is a scam. Frames run about $800. If the box or box cable break you are screwed. You can’t find another one. No one can help you. It’s a nightmare. You cannot turn on tv without box. Don’t buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NatalieG,

      Thanks for your review. Please know you're reviewing the 2024 Frame TV which is still well within our 1-year Manufacturer's Warranty.

      If you're reviewing an older model, please know you can also find parts available at our Parts Store: https://samsungpartsusa.com/

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung