Customer Ratings & Reviews
- Model:
- QN75Q60RAFXZA
- SKU:
- 6331767
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the 75" Class Q60 Series LED 4K UHD Smart Tizen TV's picture quality, describing it as amazing, perfect, and vibrant. They also appreciate its large screen and affordable price. While some customers have concerns about the remote control's simplicity and the TV's short lifespan, overall, customers are pleased with their purchase.
This summary was generated by AI based on customer reviews.
Nice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television after I spent time figuring how to use it.
I would recommend this to a friendBacklight failed after 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1/3 screen is dim by backlight failure. This thing only warrantied 1 year P&L and burnt out at 2.5 years. I've owned 3x other Samsung TV now I am losing faith. Repair estimate is $1500 !!!
No, I would not recommend this to a friendNice television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had gone with the UHD instead, at home I can't see the difference between this Qled and my 6 year old Samsung... Also it was kind of depressing to see the tv that I bought on sale, dropped another $300 two and half weeks later...
I would recommend this to a friendPicture quality looked better in the store.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the in store lighting is deceptive as it's set up to enhance the picture quality. Then when you set it up at home, the picture isn't as crisp especially during the day. I think my LG OLED is much more impressive!
No, I would not recommend this to a friendBrand response from Samsung
Posted .badboss:
Thank you for purchasing the Samsung Q60R QLED TV.
I am sorry to see that you were not able to achieve the same stunning image quality at home as you saw in store.
This QLED Series offers several preset picture modes for easily optimizing your viewing experience:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments. This is probably the mode you saw in the store.
2) Standard: Is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Is suitable for watching TV or movies in a dark room.
You may also wish to try configuring advanced picture settings. Instructions can be found on Page 96-99 of our Q60R e-manual: http://downloadcenter.samsung.com/content/UM/201909/20190919132100565/MUSATSCR-4.0.0_EM_MUSE_USA_ENG-US_190731.0.pdf
If you need further assistance with this or any issue, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Lastly, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
...for access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Don’t buy an open box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well got home and the screws were missing for the stand , called the store said they had some drove all the way back to get the screws got home and they didn’t fit . Ended up having to go to Home Depot .
I would recommend this to a friendPicture not great off the bat and got worse
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture did not seem as clear as I thought it should be when I first got TV. Over time got worse with little lines going horizontal from top to bottom of screen. Service tech was out and had to order part. New part has not been put in yet, hopefully it fixes problem and do not have any other issues. Spent more money than I was going to on a TV, not worth it if it needs to be serviced in the first 6 months.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Payment plan is great, but TV picture skips and sometimes voices don’t match their mouths. Not really happy with this TV expected more for the price of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Muncie12:
Thank you for purchasing the Samsung Q60R TV. I am very sorry for the skipping issue you are having.
So that we can better understand and troubleshoot your issues, please reach out to Samsung TV Support.
You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Pros mentioned:Picture quality
Regret Buying . . . missing key codecs, i.e. DTS!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture, but Samsung intentionally left out a lot of video codecs. If your like to play videos from a usb or your home network you will very quickly tire from the "video not supported" screen. Heck, it doesn't even support DTS audio!!! Can you believe that? Yeah, she's what I call a "regretter" buy.
No, I would not recommend this to a friend Sometimes the color spreads (shadows) when fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image Color spreads, shadows or delays when fast movements. Even my 6 years old noticed and thought something is wrong with the tv
No, I would not recommend this to a friendHad Issues with this!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product, after approximately a month, developed a red line tin the middle of the screen, that went horizontally. Samsung sent a person to my house to fix it; however, when he fixed it, the tv now has an issue with turning off by itself, multiple times over. The problem now is getting someone here during this Coronavirus pandemic and within the year time frame. Not looking to good.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Had a black vertical line. Had to return it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looked great for a few days. On day 6 a black vertical line appeared. It was within the return period which is very short so I decided to return it. Best Buy came and picked it up. The return process was very simple. Very disappointed with the TV as is cost $1,400.
No, I would not recommend this to a friend Difficult to use the remote control to operate Tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s difficult to use the remote control and voice operations seldom works.
No, I would not recommend this to a frienddecent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv but the price is a bit steep for this, could have bought an oled
I would recommend this to a friendBrand response from Samsung
Posted .Tybreezy:
I'm glad to see that you find the TV to be performing satisfactorily.
If there is anything we can do to improve your experience, please contact Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Good pic.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for a family room..... I recommend to any one..
I would recommend this to a friendgo fetch o e
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.go get one for yourself and see for yourself if you like
I would recommend this to a friendBrand response from Samsung
Posted .fool,
Thank you for purchasing and reviewing the Samsung Q60R QLED Smart TV.
Please reach out to us so that we can help you with a solution for your concern:
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
We look forward to hearing from you and assisting you with satisfactory solutions.
- Samsung Ambassador
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume but on the TV remote appears not to work
I would recommend this to a friendPower issue - TV unresponsive.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has severe problems then powered on. Then you turn on the TV it comes out of standby but no screen display only black. After that you can not even turn the power off, the TV is unresponsive. Had to unplug the TV from the wall in order to reset it. After this happened over 4 times in 3 days I returned the TV to Best Buy. I had contacted Samsung support and they said I should return the TV and get a replacement, that the issue was just a "glitch". I got a replacement TV and after 2 days the same issue has appeared again. Extremely disappointed that I will need to take back yet another 75" TV. Seems that Samsung should be issuing a recall for this issue, two TV's in a row with the same problems.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Horri/le fit and finish
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was great but the tv was cumbersome to setup and the fit and finish left a lot to be desired. Returned tv after 2 days.
No, I would not recommend this to a friend Bad tv for what I spent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About 3 months ago a line showed up all the way across my screen from left to right. Its about 10” down from the top
No, I would not recommend this to a friendTV talks while its off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV talks while off, turns on by itself, shuts off on it's own in the middle of a movie. Starts talking at random times asking what you are saying, or to speak into the mic when nobody even has the remote at hand or has said anything at all. TV volume is low even when maxed out. I've haven't even had this tv for a month
No, I would not recommend this to a friend