Customer Ratings & Reviews
- Model:
- QN75Q60TAFXZA
- SKU:
- 6401711
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, ease of setup, and reasonable price of the 75" Class Q60T Series QLED 4K UHD Smart Tizen TV. Many users rave about the stunning visuals and vibrant colors, while others appreciate the user-friendly interface and simple setup process. However, some users have expressed concerns about the TV's durability, with reports of short lifespans and screen issues.
This summary was generated by AI based on customer reviews.
Lasted only a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV only lasted a little over a year. Lightly used for casual TV and video games. Display went out with no warning signs. Samsung support gives me a a few TV places to do the diagnostic and will cost about 2k just to get the display fixed. Better off just buying a new TV. I should have bought the extended warranty but will not be choosing Samsung for my TV brand anymore.
No, I would not recommend this to a friendIt’s not picking up wifi very good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wifi is very good and it still has slow response on apps. Sling is very hard to even work and it works good on another tv via Firestick. It’s plugged in wired. Not happy with what I paid to get a better tv if I can’t watch my apps that are installed on tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paul,
Thank you for your feedback.
We have tested Sling app in our lab, and cannot replicatae any issues.
Please try this troubleshooting guide that may help to resolve your issue:
https://www.samsung.com/us/support/troubleshooting/TSG01003027/
If issue persists, please reach out to us via any of the following:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Waste of 3 days to return home with nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online 75” Samsung tv for curb pick up. Was given a sealed box. Took home to open and find a 65”. Had to return to store. Waited 1 1/2 hr to get a replacement. Took home stated it was checked. Got home defective tv no picture. Had to return again my third time to receive no replacement just a refund! What a waste of time and money. Three days for an online order to be picked up.
No, I would not recommend this to a friendGarbage tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never never trust on samsung tv all was have something wrong and never is samsung problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lokillo:
Thank you for purchasing the Samsung Q60T TV. I am very sorry if you are experiencing an issue with your TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Don’t use a soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is already a hardware issue which makes no sound at able to be connected. It came out of the box this way. Very frustrating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DisgruntledBuyer:
Thank you for purchasing the Q60T TV. I am very sorry you are experiencing issues when connecting to your soundbar. Connect an HDMI cable into your audio device's ARC port. This is usually the HDMI OUT port, but check your device's user manual just in case. Connect the other end into the HDMI IN (ARC) on the TV. Using the remote, navigate to Settings. Then, select Sound and select Sound Output. From there, set the audio output for your TV.
HDMI is better if the only external device connected to your TV is your soundbar. Otherwise, Digital Audio Out is usually the better option, depending on your setup.
However, if you prefer to connect using Bluetooth, please keep the following in mind:
- Lip-sync errors may occur.
- You can only pair one Bluetooth TV to a soundbar at a time.
- The TV and Bluetooth device may disconnect, depending on the distance between them.
If you need further assistance setting up your soundbar, please contact Samsung Customer Support, and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Think twice to buy this Samsung TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very much disappointed with this TV. It died only 16 months after buying. The TV restarts after flickering a few minutes. I performed all kind of troubleshootings by Samsung technician but unable to figure out the issues. I consulted with Samsung authorized technician and he estimated $750 to fix the issue. Please think twice to buy this Samsung TV.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 18 months! Don’t buy. Ridiculous
No, I would not recommend this to a friend - Cons mentioned:Reliability
Broke without warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped working 2 months out of warranty
No, I would not recommend this to a friend Raggedy delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed with the delivery service , I had 3 setups for it and I stayed on and I never got my TV. I had to take time off work and get it myself with a uhaul truck. Delivery guys lied about service , I couldn’t get anyone on the phone, the tv wasn’t released til the end of business day, and I didn’t get answers why the drivers didn’t update . Worst experience ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chubb:
I am very sorry to see that you had an unfortunate experience with the delivery of your TV. To address any delivery concerns, you may want to share delivery feedback directly with BestBuy
Should you ever need assistance or have questions about setup, features, or using your TV, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Run Away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in September 2020 and it just started turning off and on for no apparent reason in February 2022. According to what users say online this is usually a screen or hardware issue. Spent over $1,600 on this tv. Avoid Samsung at all costs
No, I would not recommend this to a friendDefective screen but thinking it isn't the norm
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to defective picture. Have seen lots of great reviews so guessing I just got a bad egg.
I would recommend this to a friendBrand response from Samsung
Posted .jbarr2213:
Thank you for purchasing the Samsung Q60T TV. I am sorry to hear that you are experiencing issues with your picture. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV just over a year ago and the panel has already gone out. This is a very expensive repair and of corse the warranty has already expired. From what the repair man said is that he is seeing a lot of problems with Samsung TV panels going out. I would avoid buying a Samsung TV for this reason.
No, I would not recommend this to a friendUnderwhelmed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item after 2 weeks. Not impressed with the picture clarity and lighting panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Underwhelmed:
Thank you for sharing your review of the Samsung Q60T TV. I am very sorry that you were not completely happy with image quality and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Bad Screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy... We purchased 7/9/20 and the screen is dead and didn't make it though Oct. We had to deal with Samsung. Which is such a joy. They never asked for receipt and closed out ticket. Now into 3 weeks dealing with them. They determined TV could not be fixed.
No, I would not recommend this to a friendBad TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of ...... broke 7 months after purchase. The screen pixels were bad.
No, I would not recommend this to a friendPoor quality, TV Screen burned out twice in 2yrs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only had this tv for two years with minimal use and now the screen has gone black for the second time. This happened a year ago and it needed to be repaired. Not sure if this is the risk you get when you buy a large tv
No, I would not recommend this to a friendTV great but don't fall for the $250 e-gift card
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a 75" Samsung Q60T for $1500 and it selling point was 250 usd gift card that came with it. Gift card should have been emailed but 6 days later, nothing. Called bestbuy, emailed and even used the chat, no one can help and I get hung up a lot. Planning on returning the TV and never using bestbuy again.
No, I would not recommend this to a friendQ60
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel failed in 7 months. TV was average at best to begin with. Samsung doesn't make a replacement panel. Horrible return process. It has been a month. I knew better than to buy another Samsung product. NEVER AGAIN.
No, I would not recommend this to a friendTV constantly disconnects from wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the TV for only a month and it disconnects from the wifi on a daily basis. I have to reset the network settings and reconnect it. Absolute trash and want a full refund!
No, I would not recommend this to a friendJunk Junk Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst junk you can buy. Went out in 2 months and they won't fix it. I have a very expensive paperweight hanging on my wall that will not work! Do not buy Samsung or from Best Buy. If you do you have been warned!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Girly73:
I am sorry to hear that you are experiencing issues with your Q60T TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. For full warranty information on your product, please see: https://www.samsung.com/us/support/service/warranty/QN75Q60TAFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions