Customer Ratings & Reviews
- Model:
- QN75Q60TAFXZA
- SKU:
- 6401711
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, ease of setup, and reasonable price of the 75" Class Q60T Series QLED 4K UHD Smart Tizen TV. Many users rave about the stunning visuals and vibrant colors, while others appreciate the user-friendly interface and simple setup process. However, some users have expressed concerns about the TV's durability, with reports of short lifespans and screen issues.
This summary was generated by AI based on customer reviews.
Was good for about 2 1/2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the title states it Lasted only 2 1/2 years and now has lines through it. I bought this tv to replace an LG that was a 65 and i gave it to my son. The LG is 7 years old and still going strong. Ill switch back to LG now.
No, I would not recommend this to a friendLove Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv after I got this tv my other LG tv broke down and immediately replaced it with Samsung. If I could I would buy each Samsung tv and put it in all my rooms. In each bathroom and kitchen and garage including the closet. Everywhere would be Samsung TVs.
I would recommend this to a friendDon't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sept 2020, not even 3 years old and it started flashing on and off. No longer able to use. Hope to never buy a samsung TV again, piece of grabage for the price. Not to mention the picture quality has sucked from the beginning, image could be very dark at times
No, I would not recommend this to a friendDisplay burned out after 3 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I little bummed. I hate writing negative reviews. Im one of the unfortunate people who got a lemon. I guess this happens to 2 out of 100. I bought on 5-5-20, and the display burned out on 8-5-20. One day, the screen just turned off! Long story short, it needs a new display. The local Samsung repair guy came out 1-week after my initial claim to try to fix, but he said it would be another week to get an entire screen for repair. 2-weeks without a TV! I called Samsung to see if they would authorize a new TV, and said their process is to have 2 attempts to make it right. I am NOT happy with this answer. After spending $1,700 during a pandemic, you would hope this TV would have lasted, and has created stress to keep everyone in the family happy. They didn't even offer a coupon/discount to go an buy another TV in the meantime.
I would recommend this to a friendBrand response from Samsung
Posted .MikeC,
Thank you for your feedback on the Samsung Q60T QLED 4K Smart TV.
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconvenience you have had. We do hope to hear from you.
-Samsung Ambassador
Samsung has poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so it is now 2021 as I write a review from a 2018 TV. In the first year the panel had a big dark area on the screen. I called support and I let them know the panel was no good. They had me do the trouble shooting steps and came to the conclusion that my panel was no good. It was within the first year, so Samsung sent out a technician and replaced the panel. Overall I was happy and still a Samsung fan. Ok so now here I am in 2021 and the panel goes out again. After about an hour with Samsung troubleshooting via text message they conclude that this is an “internal” issue and needs to be looked at by a technician. Only this time it is not in warranty. I get that warranties only cover a certain amount of time, but this is the 2nd issue I have had with this TV in 3 years. 3 years! I have lost a lot of respect for this company. I had been ALL about Samsung for years. First they lost me as a phone customer. Then a washer/dryer customer. And now finally TV. I Will never buy Samsung anything again. Conclusion: Samsung has sold me faulty equipment and will not fix it. I would stay away from ANY tv made by Samsung. I am going to go buy a new TV. Probably LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ExSamsungFan:
You are leaving a review for a Q60T Series TV which was launched in Spring 2020. I am sorry for the issues you are having with your previous generation TV.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
If you would like further info on out-of-warranty service, please reach out to Samsung Support at:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twice in less than one year this tv has just stopped working. It turns on and off every 2 seconds with no picture. Has sound when its on but doesnt when it shuts off. Had repairman come out and he totally replaced all the parts inside the tv but not the screen. Waiting now for them to come back today. Piece of junk. I have alot of Samsung electronics but going to change to another brand from now on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Spike:
I am very sorry that you are experiencing issues with your Q60T TV and are currently waiting for a service appointment.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Should you need further assistance even after your service appointment, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions