Customer Ratings & Reviews
- Model:
- QN75Q7FAAFXZA
- SKU:
- 6619142
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 75” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025) for its stunning picture quality, finding it clear, bright, and impressive. The user-friendly remote control and ease of setup are also frequently highlighted as positive aspects. Many appreciate the large screen size, enhancing the viewing experience.
This summary was generated by AI based on customer reviews.
Terrible Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took over a month to have product delivered and installed. My appointments were cancelled hours before the scheduled arrival time. I was told by a rep that all I could be offered for my time and the inconvenience was, “they’re sorry for the inconvenience.”
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeAndre,
It appears your 1-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The YouTube app isn't working. I called Best Buy and they couldn't help me at all. They just told me to return it and they'd refund my money. The problem is, the TV is too big and won't fit in my car. I'd have to pay for the delivery to get it home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanH,
Thank you for sharing your experience with the YouTube app. If the app is freezing, not loading, or crashing, we recommend trying the following steps:
1. Cold boot the TV by holding down the power button on your remote for 5+ seconds until the TV turns off and back on.
2. Delete and reinstall the app to clear out any potential corrupted data.
3. Reset Smart Hub to remove any app conflicts (Settings > Support > Device Care > Reset Smart Hub).
Please also make sure your TV has the latest firmware installed: Settings > Support > Software Update > Update Now.
If the issue continues, please reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional resources are available through the ‘Support’ link on our website.
~ Samsung Specialist
Bracket
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv bracket i have does not fit this tv, screws are to big. Had a 42 inch hanging on it before was fine this one isn’t. Either get same tv or replace bracket.
I would recommend this to a friendBrand response from Samsung
Posted .Hart,
We're sorry to hear of this misunderstanding, but just to clarify, the 75" Q7F isn't compatible with hardware designed for a 42" TV. Your new TV uses a 400x400mm VESA pattern and needs four M8 screws with a 1.25mm thread pitch. Screw length will depend on your wall mount bracket thickness and whether spacers are used.
If you’d like guidance on choosing the right wall mount, our Samsung Support team is here to help at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Won’t steam live sports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv seems incapable of streaming live sports. I have 3 other tvs that are just the wal mart Roku brand and have zero issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidJ,
We appreciate your review of Samsung’s Q7F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Customer service sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out of the box broken and then customer service was absolutely terrible. I will never recommend this company ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user740620,
Thank you for sharing your experience. We are very sorry to hear that you received a damaged TV and had issues with your exchange. Please reach out to Best Buy directly for more assistance.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Worst choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of contrast and image not really for Samsung make very poor
No, I would not recommend this to a friendBrand response from Samsung
Posted .AymenM,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Where are my purchases?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have one. They have never installed them I’m still waiting!!
I would recommend this to a friendBrand response from Samsung
Posted .JimmyB,
It appears your 1-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Never go to best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the tv in order to have it delivered. But I had a 400 dollar rebate through verizion and I wasnt able to reuse the rebate. I am out 400 dollars due to the incompetence of best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasL,
Please know that you're leaving a review and 1-star rating for the 75" Q7F TV, but we’re sorry to hear of your experience, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV quality is excellent. Everything I have come to expect in a Samsung product. Personnel at Best Buy were all terrific. Talked to an associate there to settle on my purchase. Ordered online. Pick up at store was a breeze. Love the purchase, love Best Buy!
I would recommend this to a friend - Pros mentioned:Picture quality
Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display is amazing and has an AI to help switch between apps with ease. Perfect for family movie night
I would recommend this to a friend - Pros mentioned:Setup ease
Entertainment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality easy set up instructions. Would recommend
I would recommend this to a friend - Pros mentioned:Setup ease
75in OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very easy to setup, basically just plugged it in and everything was like the previous setup.
I would recommend this to a friend Great Deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV and we are exited to have this in our family room. They delivered quickly and right on time. Would recommend this TV and Best Buy for their service.
I would recommend this to a friendmediocre display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.though I like the layout of the TV the display itself just did not meet expectations for the Samsung brand I will definitely recommend the LG 75 inch 2025 over this model of Samsung though the TV is fast and have a very minimalist remote I don't like the fact that you have to charge the remote and it doesn't take batteries what's the deal breaker for me is the display the only part of the screen that comes in crisp and clear in my opinion is literally the center and for a 75 in I would have expected higher brightness options
No, I would not recommend this to a friendBrand response from Samsung
Posted .SarahG,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist