Customer Ratings & Reviews
- Model:
- QN75QN85AAFXZA
- SKU:
- 6451490
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the 75" Class QN85A Neo QLED 4K UHD Smart Tizen TV's picture quality, describing it as amazing and top-notch. They also appreciate the TV's color, calling it crisp and clear, and its easy setup. For some, the price is a concern, but they acknowledge that it is reasonable for the quality they are getting.
This summary was generated by AI based on customer reviews.
All Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good...........................................
I would recommend this to a friendNot reliable TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not even 1.5 year since I purchased this TV. Stop working and I have been trying to get Samsung Authrized Technicion comes to look at it and repair it but not luck.I won’t buy any Samsung TV in future
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Volume control issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great picture BUT remote volume has swrious problems that even support cant fix. You cant adjust volume!! WHAT A JOKE SPEND SO MUCH BUT THEY CANT GET VOLUME TO WORK, check internet Im not the only one
No, I would not recommend this to a friend Why have total support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good but the install left me with more questions than answers. It was not the Geeks but rather a farmed out install. In addition, I was not even given a manual. I’ve bought at least 6 TVs from Best Buy over the years but this may be my last.
No, I would not recommend this to a friend- Pros mentioned:Tv quality
Blooming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box this TV was amazing out of the box, after a week of use the blooming became terrible on the top right of the screen. I had to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hanzrelly,
We value your feedback, and regret to hear that you weren’t completely satisfied with your QN85A TV’s picture quality. Please know we are always here to help, and we could have assisted in providing image adjustments or troubleshooting to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not Worth It
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Buy a cheaper TV. Most channels do not even support Ultra High Def 4K yet. Not the quality displayed in the store. I would have returned it but I had a stroke and was unable to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CopperDove12,
Thank you for your review of Samsung's QN85A TV. Please know your new TV features 4K AI Upscaling, and the TV will upscale as best as possible any content sent to it.
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Great picture not built to last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My one complaint is that i have several dead pixels and its not even 2 years old. I highly recommend buying the protection plan for this tv.
No, I would not recommend this to a friendTV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality isn't anything close to what it was in the store. I should have saved money and bought a much cheaper TV.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Best TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV on the market! Got Sony TV in basement- paid twice and picture not even close
I would recommend this to a friend Delivery From Geek Squad.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Particular TV was Damaged when arrived and put together.
No, I would not recommend this to a friendBroken opitcal port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new unit and had it installed but found out the optical port was bad broken. I ended getting a Sony tv
I would recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for QN90A, just a better tv over all. This one is not bad, but close, and side views are terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Spartacus,
Thank you for sharing your review of the Samsung QN85A and for sharing your experience with this TV and detailing the reasons you have decided to replace it with the QN90A. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung QN90A TV, please know we are always here to help! You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new Samsung 75" tv. Was delivered exactly on schedule and the guys setup was perfect.
I would recommend this to a friendBrand response from Samsung
Posted .Television,
Thank you for choosing Samsung's QN85A TV and for your review. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is Nothing special ……………… probably because cable is crappy ……………..
No, I would not recommend this to a friendPoor experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with how my tv purchase went. I purchased the Samsung neo QLED85 75inch. Over the weekend I noticed a light spot on the television. Went in to talk about replacing in with the same tv I purchased. They said there are no more in stock and no other stores had either, and said that model will not be coming back. So my thought was I would be give the next best one that they have. Which was the NEO QLED90. Come to find out that I am the one who has to pay the difference of the move up around $700 more that I wanted to pay. Well I did pay the extra because I did not want to take a step down to a lesser model. I just think your company should take the hit not the customer. Not sure I will shop here anymore. And I buy a lot from here.
I would recommend this to a friend- Pros mentioned:Color
Happy Best Buy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung 75 inch is what I needed with my problem eyes . I have macular degeneration. The color is vibrant and I am able to see faces again. I love it!
I would recommend this to a friend Temporary set back.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working same day it was installed. It is being replaced but there is a two week delay due to lack of available Geek squad appointments.
I would recommend this to a friendBrand response from Samsung
Posted .Oman,
Thank you for choosing Samsung's QN85A and for your review. We appreciate you sharing your experience and for your patience while waiting for your Geek Squad appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Buy a Sony!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my elderly father so that he could more easily see the picture. I never expected that the remote control would be such an issue. It is a small, totally black devise measuring approximately 1.5” x 6.5”. There is no lighting so it is impossible to see the buttons at night. Plus, it requires solar charging. Overall, the tv is a huge disappointment. For my uses, it also requires a sound bar. I miss my old Sony! I’ll never buy another Samsung!
No, I would not recommend this to a friendTerrible lighting -
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a light/fan in the room and it appears on the screen, so much for OLED. May return this item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Notsogood,
Thank you for your review of the QN85A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Color, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After looking at several 75 in TVs I settled on this one and have not been disappointed. Setup out of the box was pretty straight forward and went well. I previously had a plasma TV and the quality of this image beats that hands down. Sharp picture with great contrast. I really love the auto brightness which matches the image brightness to the scene and the room. Contrast is great and fast moving action is blur-free. This is my first smart TV an I am still learning all the features but great to have so many viewing options. If I have any complaint it is the computer to TV link. You could use an HDMI connection but that would mean having a cable between the two. Samsung has a solution though it is a bit clunky. You have to log into your Samsung account on both the TV and the computer then they will connect. This makes your internet do double duty and can be a little slow if you don't have a good internet connection. That said, if I had to do it all over again, this is what I would chose.
I would recommend this to a friend