Customer Ratings & Reviews
- Model:
- QN75QN85DBFXZA
- SKU:
- 10313518
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
SheliaC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Technician was very helpful and professional and made sure I knew the functions of my TV.
I would recommend this to a friendGets the job done!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart TV and fits my need to include allowing my customers to review their content.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Great Audio. Great video. Better color than real life.
I would recommend this to a friendgreat picture and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From delivery to set up, everything exceeded my expectations!
I would recommend this to a friendLove my tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great install, very professional install crew.
I would recommend this to a friendQuality products
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of Samsung products are always superior from the competition
I would recommend this to a friend75 in samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV really enjoying the clarity of this tv!!!
I would recommend this to a friendmr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is good.............sound volume frequently changes by itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PhilipC,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Sherri
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv and the delivery and set up was so quick and easy!!
I would recommend this to a friendBrownsville store has great employees
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television series very happy with my purchase
I would recommend this to a friendMight as well purchase from Amazon… Better service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review is not associated with the TV. It is associated with the customer service or lack of by Best Buy. I try to shop local to support businesses within our community, and with the belief that doing so, I will have a business and people that will work for me. I purchased this TV and less than three weeks later the sound quit working. I called Best Buy, they said that they could not help, that I needed to call the Manufacturer. I looked at the fine print and yes, I had missed the return window by 48 hours. I had owned the TV less than three weeks. Best Buy said “Not My Problem”. You can get a TV anywhere, I purchased mine from my Local Best Buy thinking it was an advantage… it was not, I have received better service from Amazon. Buyer Beware, there is no advantage to buying from Best Buy. Shout out to the Manufacturer they were responsive and helped me to resolve the issue. My guess is that if Best Buy actually cared, they could have done the same, but because they had the protection of 48 hours, they did not care. Which means they do not care!!
I would recommend this to a friendBrand response from Samsung
Posted .TonyF,
Please know you are leaving a review and 1-star rating for the QN85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two weeks after purchase, picture would not come on even though the unit had sound. After 15-30 minutes the picture would come on but get periodic flashes. Samsung sending someone out to replace some parts. Sounds like they know exactly what the issue is within seeing the unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidP,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Poor service and policy when buying from Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why Best Buy is sending me this review when I haven’t even received the TV, I bought it April 24 and today is May 9 and now Best Buy said they don't have it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review and 1-star rating for the QN85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Don't buy open boxes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV didn't even switch on. Total disappointment. I am not sure what's wrong with Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .AusSKM,
We appreciate you sharing your experience with Samsung’s QN85D TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV Setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV for Christmas, Overall this is a great TV with a fantastic picture. I gave it only 4 starts because I couldn't connect my NAS drive to it. After several frustrating hours of research and experimentation I removed the double quote symbol from the TV name and it started working. Other than that this is a great TV. Samsung needs to better test their product and/or list issues so we don't have to troubleshoot something like this.
I would recommend this to a friendBigger and Better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a 12 year old 4K UHD curved Samsung TV also bought at Best Buy because my old TV had white spots on the screen already. At first i was disappointed with how it looked at it was datk, but after playing with the video setting's, i finally got the colors to pop!! Hope this Neo QLED lasts me at least 15 years!! Excited to watch Streaming apps again with my new 75 inch toy!!
I would recommend this to a friendWonderful Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV. Brilliant color! I think I made a good choice for my Living /room which is very light in daytime.
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality picture is super clear and great sound
I would recommend this to a friendSamsung 75 inch tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love my new 75 inch Samsung tv..It shows a beautiful picture..
I would recommend this to a friendTelevision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! I do wish it had microphone option on remote however.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Amy4,
Thanks for your review, and we're sorry to hear of this misunderstanding. Please know the microphone button is indeed on your QN85D TV's remote - you can find it in the upper right corner.
You can also refer to the remote guide to find the button: https://downloadcenter.samsung.com/content/EM/202403/20240301034438001/BN68-18066A-00_RG%20Accessibility_Y24%20QLED%20QD%20DU8%20LS03_ZA_ENG_231204.0.pdf
If you need more help, we're here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist