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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 328 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality and Art Mode of the 75" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many also appreciate the ease of use and the included wall mount, which allows for a sleek, flush installation. Positive feedback also highlights the matte finish, reducing glare and enhancing the viewing experience. However, some users have noted minor software responsiveness issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 328 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV money can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks like a real picture frame just hanging on the wall! Even while watching TV the picture quality is still amazing! I definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone in our family loves this tv. The no glare screen also has a fantastic picture. Choosing art is so much fun!

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 4 out of 5 stars

    Realistic art mode and solid overall performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid A/V experience and very realistic art mode has people wanting to touch the screen to “feel” the paint brush strokes. The proprietary Tizen OS doesn’t offer the number of apps, especially VPN, that media platforms like FireTV and GoogleTV offer. An in-wall Samsung One cable would also be preferable.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love love love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had our tv for a year now and love it. It’s beautiful and the quality is amazing. With the surround sound, it feels like we are in a movie theater.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Family TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Used daily in our living room by all ages. Love the picture options for the background when in standby mode. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Would recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was expensive but considering all of the features it was worth the price (in my opinion). The art feature is so impressive. It’s a conversation starter for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very enjoyable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is everything it says it is! We love it. ( 75 inch, had approx 5 weeks ) It truly is duel function: a piece of artwork on the wall and a great tv picture.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Great screen! Poor software.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is beautiful. No reflections! But software is crippling slow.. clicking around the apps, changing channels, basically doing anything but watching expect it to freeze and lag and show a bunch of blank screens for a god 5-10 seconds. The software crashed once on the second day of use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Ethan,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing! The clarity is unbelievable and adds so much character and dimension to the room. Absolutely love this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Looks like Art on the wall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like art on the wall. They have done an amazing job with this TV. Still trying to figure out the different picture settings. Needs to be brighter in Filmmaker mode and movie mode.... picture is too dark

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      USCDOC,

      Thank you for sharing your thoughts on The Frame TV’s picture quality. If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting

      In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.

      You can go to: Menu > Settings > All Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.

      You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings

      Please also make sure you’ve got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now

      I hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv !! Looks like a frame picture, we have it in different colors

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful compromise between my husband & I. He got a big TV with wonderful quality and I got something that does not appear to be a TV when not on.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent TV image and interface

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product, easy to set up. One connect cord really simplifies the back side of the TV. Easy to mount to wall.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Art is Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team was awesome, definitely recommend getting that option. TV picture great and most times we have a picture on it because it’s beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition to our home, we love the “frame” pics and the tv show’s beautiful pictures and has great color.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Service with excellence

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame tv show’s beautiful. The geek squad came in and mounted the television in a timely matter. They enabled the setup and cleaned up without hesitation

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, looks just like a picture frame when off, the picture quality is amazing and installation was a breeze. I recomend this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv I ever bought.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. I can't tell all the things I like about it. But I have 130 inch 4ks and I like this tv better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV but only under certain conditions.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect for a bright room. It has zero reflected light which makes tv watching amazing. However, I would only recommend it if you're willing to buy the bezels and the $5/month for the access to all the paintings. Without the seperately purchased bezels, people can tell its a tv when in art mode. If you're not willing to buy the bezels and the $5/month i would not recommend this tv. But if you want an amazing tv with no light reflections, great viewing angle, and also a great decoration peice, I would definately recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good...but some issues.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never understood why TV manufacturers insist on making TV's that can double as mirrors. So I've been waiting on a matte screen TV for YEARS & this is the primary reason I bought it. With that I am very happy, however there are some issues. The first is the Smart Things app that lets you control the artwork. It's one of the worst apps I've ever used and theres a 50/50 chance you'll get past connecting.....you can change the artwork from the remote too but you'll need the app to add your own. The 2nd is the ARC and the auto on/off feature that turns in on when someone walks into a room. Both of these initially worked, but for unknown reasons only work sporadically now. No idea why. The 3rd is that when watching a dark scene, there are fixed light blotches on the screen. These aren't really visible in a lit room, but if you turn the lights out it's very noticeable. Still, until someone decides to make a matte screen OLED, it's worth if for the non-reflective screen alone.

    I would recommend this to a friend